Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- |
- SKU:
- 6494331
Customer reviews
Rating 4.3 out of 5 stars with 721 reviews
(721 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality ! Great price! I would definitely recommend it
I would recommend this to a friendRated 1 out of 5 stars
Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery issues It doesn’t work whatever it showing. Means, when fully charged it is showing, it will run 5 hours but it is going to run out quickly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DipendraJ,
We regret to learn that you are experiencing battery draining issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below ,If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0031 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Battery life, Processor speed, Screen quality
Rated 5 out of 5 stars
Unique and such a beautiful laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's absolutely nothing I can say I dislike about this laptop. Usually at this size the lack of numeric keypad is the main thing that Im not a fan of. Seeing the location i wasn't sure if it wouldn't be in a good ideal or an inconvenience. Its very simple to use and only take seconds to get use to. I am currently a student in college and this has improved my typing speed as well. The speed of it works for my schooling, simple games and watching movies and shows easily. Im aware my internet plays a big part in that also but the start up and shutdown opening apps and updates has been pretty fast especially in comparison to other devices i have. The quality is just as good as stated. My only complaint is probably keeping my daughter off. Which isn't a complaint at all since she can tell the difference in speed of devices at her age. Its lightweight and has held a very good charge on standby and use throughout the day. I don't need the 180° angle much but it's a plus having that option.
I would recommend this to a friend Rated 1 out of 5 stars
Laptop had problems with wifi and bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop had problems with wifi and bluetooth connectivity after a couple of weeks. Had to return it and get another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SebastianA.
We are sorry to hear that you are experiencing Wi-Fi and Bluetooth issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2206003226-0043 ) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Pros mentioned:Battery life, WeightCons mentioned:Ram
Rated 5 out of 5 stars
Nice display. Good portability. Daily task compute
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice display, light weight computer for daily tasks. Multiple ports for various connections. HDMI is really good and also a good combination of USB ports. On paper, the specs might not look very impressive (talking 8GB RAM and 256GB SSD) but you can't feel any lag when using the laptop. OLED display is very sharp and crisp clean. Colors are impressive even though the light could be brighter. No major complains. CPU is impressive. Working nice under load and can take some loads. Supportable noise... Battery life is not bad. It started acting better after third charge. I like the touch pad idea from Asus. Win11 is handling every thing smoothly. I'd recommend it for portable daily computer use when you need something a little bit more than a notebook without the extra pounds. Using it for a while now. Just working fine. Be patient with the updates and try to let the windows taking some time to arrange everything before using it. I left it running for a night updating. Bluetooth and WiFi work very well. Range is impressive and speed as well. Good integration with my Android phone (i know it is a windows thing) but i think it is nice to have and mention. Price might be a bit on the high side but you have the premium feeling.
I would recommend this to a friend - Pros mentioned:Screen quality, Weight
Rated 5 out of 5 stars
Excellent
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opening the box was something special- the laptop lifted from the space as the box opened. A very nice touch. This is the i5 Zenbook 14inch. Very conservative looking with a stylish design on the top. Feels solid and well built. 90Hz screen refresh enables a vibrant screen which was crisp and bright. It is NOT touch screen but the computer is responsive and the track pad has a built in light up calculator and great feel. Weight was good, not the lightest but acceptable. The power button doubles as a fingerprint sensor but set up was not the easiest. It took a few tries but finally it seemed to work. It has 2 USB-C ports, HDMI output, headphone jack and USB output. Sound quality was good (it has dolby sound). The keys are comfortable and has a good feel. I used the computer on a video call, and picture quality was excellent as well as sound and mic. The screen is very adjustable but limited to 180degress which is expected since it is not touch screen as per a tablet. I've carried this laptop around the past few days, and really like it. I am still getting use to Windows 11 which it has preloaded. I can't think of anything negative except maybe I wish it was touch screen, but do I really use that often!
Rated 1 out of 5 stars
Sound and mic issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound of any kind neither on the internal speakers nor headphones connected on Bluetooth after 6 month of gentle use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GonzaloR,
We are sorry to hear about the audio issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the audio driver from the link below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1015070/
Rated 1 out of 5 stars
Broken already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 month the BIOS gas to to be redone? I swnt it into manufactuerr. Waiting for their response
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manuela S,
We are sorry to hear that you ran into BIOS issues with your ASUS laptop. This is definitely not the norm and is not the type of quality to expect from ASUS products. Your issue should be resolved shortly by our repair team and you should receive further information via email. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206003226-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Screen quality
Rated 4 out of 5 stars
Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title: An Impressive, Budget-friendly Powerhouse: ASUS Zenbook 14" 2.8K OLED Laptop Review: I've recently had the pleasure of using the ASUS Zenbook 14", and I must confess, I have been pleasantly surprised by its performance and features, especially considering its price point. It feels comparable to our M1 MacBook Air in performance though with worse build quality. The first thing that struck me about this laptop was the stunning 2.8K OLED screen. The true color display is absolutely breathtaking and provides a crisp, clear, and vibrant viewing experience. The quality of the display is truly comparable to that of much more expensive models, making it particularly enjoyable for web development and everyday use. The Zenbook is powered by a 12th Gen Core i5 processor and comes with 8GB of memory and a 256GB SSD, which have proven to be more than enough for daily tasks and web development needs. The laptop performs exceptionally well, with smooth operation, quick loading times, and efficient multitasking capabilities. One of the most delightful aspects of this laptop is the keyboard. It's comfortable, responsive, and makes typing a genuinely enjoyable experience. The keys have a satisfying feel to them, and the layout is intuitive and user-friendly. In terms of design, the Ponder Blue color gives the laptop a stylish and professional look. However, one area where the Zenbook falls short is the plastic hinges. They don't feel as robust or as durable as I would like, raising some concerns about long-term usage. Overall, despite the minor issue with the hinges, the ASUS Zenbook 14" 2.8K OLED Laptop is a fantastic device. It offers an impressive combination of performance, aesthetics, and affordability. Whether you're a web developer, a student, or just someone who needs a reliable laptop for everyday tasks, this ASUS Zenbook is an option worth considering.
I would recommend this to a friend Rated 1 out of 5 stars
Had burn-in
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item, had burn-in already unfortunately. Wouldn’t trust longevity. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
I'm sorry to hear that you received your device burnt . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2206003226-0040) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Rated 1 out of 5 stars
Reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer continued to shut down every time I started working on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StacyK,
We certainly understand your disappointment and the inconvenience this may have caused.
If the laptop will auto-shutdown, please verify if it is running with the most current BIOS and Windows update, and no external devices is connected that may cause hardware conflict. If these steps were alread performance to no avail, please try to do a PC Reset. Also, if running with the battery only, please do not run any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got two of them and they were both defective,!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KostasC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 1 out of 5 stars
Went with HP Replacement Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 4 days after removing from box brand new
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MartinaJ,
We are sorry to hear about the issues you are having with this model. Can you please provide us with more details? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
One usb port
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than expected and only one USB port.deal breaker for me
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205024397-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Performance
Rated 5 out of 5 stars
The Asus Zenbook is a remarkable laptop that seaml
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Zenbook is a remarkable laptop that seamlessly blends style, performance, and portability. Its sleek and premium design catches the eye, while the powerful hardware and high-resolution display deliver an exceptional computing experience. With its lightweight build and long battery life, the Zenbook is perfect for professionals and students on the go. Overall, the Asus Zenbook stands out as a top choice for those seeking a reliable and stylish laptop that doesn't compromise on performance.
I would recommend this to a friend Rated 1 out of 5 stars
Don't buy this computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop didn't work for more than 12 hours. Very bad experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the notebook failed to work. Is it unable to turn on? If possible, you can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Screen qualityCons mentioned:Heat
Rated 4 out of 5 stars
Powerful, sleek, but gets very HOT
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have mixed feelings about the Zenbook OLED. The laptop is quite incredible for many reasons, this is Professional/Business laptop that Asus managed to squeeze into an notebook-sized laptop. It's impressive to have such a lightweight laptop that is THIS powerful. The obvious strength of this laptop is the screen. Personally I am a photographer who does print physical prints and this would be my first Pantone verified laptop monitor. It truly is a stunning display for editing. But it's also great for any type of marketing or projects where colors are important. The Microphone/Webcam quality is great for business meetings and client calls. Even in busier environments. And the sound quality is great for reviewing music, videos, and movies. All of these highlights can also be enjoyed for personal use as well though. Watching movies, playing less graphic heavy video games, listening to your favorite music. Pros: Stunning Screen Quality 2880 x 1800 OLED Resolution (16x10 ratio!) Pantone Verified Very Bright Display Full size Keyboard Smart Numpad on the trackpad Super fast WiFi Lots of ports (USB, USB C, HDMI) Incredible Sound quality Cons: Very loud Very hot The redeeming quality of this heat is that the exhaust vents are on the side of the laptop, not the traditional "back" so you can use this comfortably on your lap without blocking air flow. But you will still feel the heat.
I would recommend this to a friend - Pros mentioned:Performance, Screen quality
Rated 5 out of 5 stars
Best value laptop on the market?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop on sale for $600 and at that price the value is INSANE. Even at regular price I think it would be a fantastic value. What I like for my laptop is a good screen, good build quality, something aesthetically pleasing and good battery life. This device delivers all of that expect for battery life. The Screen: Crisp, rich, smooth and bright. This is the first high(ish) refresh rate screen I have used and its so nice to not have ghosting when scrolling or moving the mouse quickly. I also have not noticed any negative characteristics at low brightness levels, and it also gets super dim for comfortable viewing when in an otherwise dark room. The tall aspect ratio makes it possible to multitask very well, and the OLED makes viewing full screen video much more pleasing with black bars on top and bottom that are actually black. Watching high res videos is a pleasure. Keyboard: layout is fantastic, typing experience is above average but probably not best in class. my only complaint is that I cannot find a setting to adjust how long it takes the backlighting to turn off after a last input. The fingerprint reader is excellent, pressing the power button when the device is shut down will unlock the device upon waking is really nice. Performance: I am not a power user so I have not pushed the system to its limits. Handles basic tasks and multitasking very well in my use but does run warm most of the time and the fan comes on often but usually not above a medium level as long as there is good airflow under the device. Battery: Battery life is the weak point of this device. The pixel dense, high refresh screen running at 90hz at high brightness combined with a power hungry chip means below average battery life, 6 hours maybe unless you bump it down to 60hz and run a low brightness you can maybe stretch above 7 hours. Build: Im very happy with the build. Feels like entry level luxury. Minimal flex on the keyboard deck, the screen is more flexy though. Device creaks a bit when you hold it and torque it a bit. Hinge is one hand openable and tuned well. Design is sleek. Overall this is not a flawless device but for the price I am so happy with what Ive got. Hopefully it lasts a good while without issues.
I would recommend this to a friend - Pros mentioned:Battery life, Weight
Rated 5 out of 5 stars
Great computer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item for free from Best Buy in exchange for my honest review of the product. I was in desperate need of a laptop from this decade (let's be real - this century) for work, and this one fits the bill perfectly! It is lightweight, small enough to carry around to appointments but not too small that it is non-functional, and the battery life is excellent! I mostly use it for typical office use - Chrome, Microsoft Office, and Zoom (occasionally). I've been testing out the battery life, and I'm able to get a full day's work/use without needing to charge it, leave it on the charger overnight, and unplug it when I get into the office, and have yet to need to charge it during the day! The sound and video for Zoom are pretty typical for a laptop, and better than the older USB webcam connected to by desktop at work. The only downside I found to using Zoom on the computer is it is a battery hog, and did deplete my battery by quite a bit, but since I really only used Zoom on it to test the sound and video quality, I'm not worried about that. Really the only thing I didn't like about it was that there was no paperwork other than warranty paperwork included with the computer, which isn't a huge issue since Windows can set itself up, but for those who expect it, just know it is not included. Oh, one thing that I DID have difficulty in while setting up the computer was locating the fingerprint sensor (which is why I was looking through the paperwork for the computer) - it is the power button! Long story short, great computer! I did not try any gaming or anything with much in the way of graphics, so I can't speak to that, but if you are looking for a solid computer for every day tasks, this is perfect for that purpose!
I would recommend this to a friend - Pros mentioned:Processor speed, Screen quality
Rated 5 out of 5 stars
Capable Laptop, Spectacular Display.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this laptop for general purposes, browsing, mail and streaming videos. It performs each task admirably. The 12th generation Core I-5 processor is more than capable for smooth streaming. The wifi 6-e adapter provides a solid and fast connection. The Iris-xe graphics do an excellent job of rendering the graphics, and is robust enough for light gaming. The display is spectacular. although it is not a full 4-K display, it is sharp, vivid and with an available 90 Hz refresh rate, presents smooth motion. I have used it to display 4-K video on youtube and the images are breathtaking. The laptop is solid, with the aluminum chassis that the Zenbooks are known for. The design is simple and classic, taking a cue from Japanese design elements. its one shortcoming is that it tends to be a fingerprint magnet. I love the 14" form factor. It's the perfect travel laptop. It's clear and easy to read screen and compact size makes it perfect to take with you wherever you go. The keyboard is the perfect size and typing on it is quick and accurate. I love the numberpad, briefly touching the upper right corner of the touchpad will enable a number keypad, perfect for data entry. It works smoothly and doesn't impact on the touchpad itself.
I would recommend this to a friend













