Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- |
- SKU:
- 6494331
Customer reviews
Rating 4.3 out of 5 stars with 721 reviews
(721 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and loses charge while plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user323883
Thank you so much for reaching out to me, I'm sorry to hear that the battery does not charge and the unit overheats. First off, I’d like to apologize for your bad experience with your product and assure you that I will do everything possible to aid you in getting a favorable solution. Please try to update your Bios using the FAQ linked below.
https://www.asus.com/support/FAQ/1008276/
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206003226-0027) for us to better assist you.
Regards,
Saskeia W
ASUS Customer Loyalty Support.













