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Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,089 reviews
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Good replacement for Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this laptop. It does all the functions that I need, as well as others that I'm still exploring. Much better than the chromebook I had to return that didn't communicate or function with the programs I use. Nice size that fits into my carrying case along with my older ASUS laptop, so don't need to buy another case either.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus built an excellent device, its slims, light, great battery life and quite fast. I always wonder how the 5000 series performs considering how good this has been. This device is by far the best personal computer we have used for browsing and documents.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great !!product , fast , bestbuy have the Best price !

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with my purchase! I did a lot of research on what to look for in a laptop and searched for hours for the one best for my needs. I bought this primarily for school. My old laptop was too large to carry around and started getting slow. I've been very happy with it since I bought it. I would definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    only drawback is backlight keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool, quiet, powerfull, portable, thanks to AMD, the only draw back is the silverr/white backlighting on the keyboard is garbage, it's easier to see with the backlight off.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Not living on a power supply

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know what you are paying for here then you know it's a bargain.. This is a do it all and take it anywhere type laptop. Business stuff check School stuff check Gaming check Rendering check Editing check It may not be the most powerful but that's bc it is made to last on battery for a long time. Con-wish it had a bigger SSD

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Keyboard

    Rated 2 out of 5 stars

    fast, lightweight laptop (netbook-?) but flawed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is very good in its strong points and troubling in its one but important weak point. The weak point is its backlit keyboard -- backlighting so faint as to be nearly non-existent. For expert keyboardists, this is not much of a problem. For the rest of us, those who have eyesight that is less than 20/20 or have deficiency in keyboarding skill, it is a major stumbling block. The screen design is very good and amazing in its efficient use of available size. The ssd and ryzen processor assures top speed.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear MOB2,

      Indeed, the laptop is fast and lightweight.

      Do understand your disappointment with the keyboard design and the inconvenience this may have caused you.

      In order to improve the color contrast of the keys and letters, we recommend to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Fn + F7", repeatedly. If this doesn't work, please consider getting a keyboard skin or cover.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted. Compact, light and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get my son something to use for distance learning and this was recommended by the Best Buy staff. It has worked well for his schoolwork. I wouldn't recommend for any sort of online game usage though

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall a good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my mother in law for her birthday and she loved it. She has been using it for a few weeks and loves the image quality and battery life. A great little laptop for simple tasks and web surfing.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    A teacher's rating of 5 stars.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It fits my needs to teach virtual. It has good storage space for me to save my school documents. The only drawback is the keyboard. It is hard to see (ease of use), so I brought a keyboard pad to help me see the keys. I could have given 4 stars but it is worth the 5 star rating. It is a great buy for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my teenage nephew. He loves it, works better than the school issued Chromebook, he was having a lot of trouble with it shutting off and freezing. This Zenbook allows him to go through class with ease. He also plugs it into an extra TV with and HDMI, to view a larger or even split screens. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Flawless performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for its price. Flawless performance.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Great budget computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an open box special and it was new. Very fast computer that also has decent memory and storage. Got as computer for high school student and she likes it. Only comment is similar to others in that the keyboard is harder to see during the day due to the light color and backlight. But not an issue for young eyes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good general purpose laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my mom but I’ve used it for 2 days before giving it to her. I would recommend this if you need a general purpose laptop or something for school. The pros are that it’s small but doesn’t compromise screen size. The screen bezels are thin and very immersive when watching something and the screen is bright. The keys are backlit with white and very legible in the dark. Starts up quick and doesn’t stagger. Some cons are that the battery isn’t the largest. Since the body is also small this makes sense but you should bring the charger with you. The chassis feels weak but not horrible. For some reason the fans were running on full blast on idle when I first started using it. Removing the custom power settings created by asus fixed this issue. That being said it does come with bloatware from Asus that should be removed in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop For College

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my brother for college and it’s great! The size , lightness , sleekness and easy understanding is perfect for him. This laptop has the proper memory required for a student who is starting out college and will use it throughout their time there for homework projects etc.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great Laptop for on-the-go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot smaller than I expected. Used mainly for office work but I'm sure it'll work great for streaming services like netflix, hulu, etc. very lightweight and can fit is almost all carry-ons and ladies bags. Wish it came in more color ways and usb ports but can be done with vinyl wrap and usb extenders.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the price! I love how it is lightweight and I can easily carry it anywhere..even in my purse/laptop bag. I love the backlit keyboard..very helpful when typing in low lighting. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing for what I need. The size and display is amazing. I have no issues connecting to the internet or the websites speed is fast. Battery power is great last pretty long for hours. This is a nice laptop for someone who doesn't want a bulky oversized laptop and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Light weight, impressive specs, poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unstoppable loud fan - twice , blank screen - once, unresponsive track pad - once , Can’t trust to give to a student. But good if you afford reboot while working on your stuff. Returned in two days. Two star- light weight, specs, sturdy chassis. Best Buy service- excellent.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Ani1,

      Do understand your concern about the fan noise. It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation.

      ​Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromise by viruses or malware. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.

      Blank or black screen may occur when update are being applied in the System Registry.

      The laptop is a good recommendation for school works, distance or online learning.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus