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Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,089 reviews
  • Cons mentioned:
    Heating

    Rated 5 out of 5 stars

    Great laptop does what I need it to do for cad and

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop handles blender and cad programs one thing I do not like is it get pretty hot if left on too long but other than that can't complain

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast, great bang for your buck ($550)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for $550. Not the latest processor/ram but very fast , can play civ 6 on high settings. It does get hot , have to keep keyboard off during day time.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going with 4 stars just because it’s an awesome laptop but I can’t upgrade the ram because it’s soldered in which I highly dislike not being able to change it out

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer that was new, up-to-date w/software, and I'm pretty happy with this computer. One drawback is the keyboard lighting. The letters do light up but the letters are still VERY HARD to see. Perhaps a different color than white light would fix this issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in an emergency and it saved the day! It’s small and easy to use. I’m using to write papers for school and it came in handy during travel.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Asus nice job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife does all her accounting spreadsheets, emails google docs-iPhone pictures etc. and Netflix watching. AX WIFI 6 Outstanding starts Netflix preview on video within half a sec. Ryzen CPU amazing blows away HP/Lenovo i5 laptops with 8 ram Only Con - Fan noise

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Keyboard hard to read

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and no problems. My only complaint is that the keyboard is really hard to see unless it is completely dark so that the keys light up or really light.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Purchased for my grandson who off to college

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great college computer that didn’t break the bank. So far he is enjoying it and found it easy to setup and it even came with a dedicated graphics card. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exactly What It Needs to Be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop, can't beat the price. Perfect for the person who does email, web browsing, Office apps, etc. Nice feel on the keyboard. Very light and portable. Great battery life so far. Setup was a breeze. Would definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Key visibility

    Rated 4 out of 5 stars

    Keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 star rating because the keys are very to see in the daytime -- need to be darker. Able to see keys at night.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Zenbook to anyone looking for a good computer at a discount. I got mine for $150.00 off the regular price. Even at full price it is worth the money.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Nice small laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works great and was relatively inexpensive. The only issue we have is the same complaint that others have had about the keyboard, they can be hard to see, but it's only a minor inconvenience. In the dark, we see them just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and Runs Like a Dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs really well, It's fast on startup and the facial recognition does its job nicely. With the new ryzen CPU in this thing, it runs incredibly fast. Runs well when playing less demanding games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Price, Good Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall does everything that it is needed to do. Bought it for our office conference room to use for video conferencing a well as to play various videos to clients. Needed a windows based machine to minimize codec and playback problems we were having using Macs. So far no problems. The sound and camera are good enough that we don't always use the separate video camera and microphones set up in the conference room. Runs and does everything. Attractive finish, thin and compact. Will give 5 stars if it is as durable and useful as it seems it will be.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    New Asus.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying my new laptop. Still have things to learn about it but I am sure I am going to love it! Lightweight, awesome picture and good size.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great for volusia live

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my son how is at home in the 8th grade and doing volusia live streaming. It meets all the requirements and is fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great school laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, reliable, great for a college student. The only con is the screen is a little smaller than I like but that's because I'm used to my desktop all-in-one. Overall great quality for the price especially if you find it on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this as a gift for my sister, i underestimated it before but i was grond it came out really good laptop screen quality is very clear and machine is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight
    Cons mentioned:
    Keyboard

    Rated 2 out of 5 stars

    Great laptop but with problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to enjoy this laptop, its lightweight, powerful, amazing screens. But this laptop for me had problems with the keyboard and screen. When I put this laptop in sleep mode and try to use it again, the keyboard sometime doesn't work or the screen doesn't turn on at all. Forcing me to do a full reboot for the laptop to work again. It unfortunate since I really enjoy this laptop.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Kevin,

      Undoubtedly, the laptop is a lightweight, powerful and with amazing screen.

      Do understand your concern regarding the unit not waking up from sleep mode. If the unit has been in sleep mode for a long time, the power button needs to be pressed and held down until the unit wakes up successfully. Or, if a recent WINDOWS Update was just installed, the unit will go into a black screen temporarily while updates are being applied in the System Registry. Another solution to try is to shutdown the unit completely by pressing and holding the power button until it power off. Wait for at least 10 seconds then press the power button to power on. Wait until the unit bootup normally into the Home screen.

      If you need further assistance with the product, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Grgeat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is affordable, powerful, and compact; a cheaper laptop that can be competitive with more expensive laptops in performance.

    I would recommend this to a friend