Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,089 reviews
  • Rated 5 out of 5 stars

    Wish I had tried Zenbook before.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like the windows equivalent of a standard Macbook Air to me, including the keyboard and size. Replaced a Macbook Pro with this and have not regretted it at all. :^)

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 3 out of 5 stars

    Two issues

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fast, lightweight, and great-looking little laptop. However, there are two issues. One is that the gray print on the silver keys is hard to see, even with backlight keys. The other issue is that when it wakes up from sleep, sometimes the fan would suddenly go to maximum speed and stuck there. I have to turn it completely off and then back on to fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your experience with the keyboard and fan. This is not the kind of experience we want any of our customers to have. As it relates to your fan, please attempt to update the driver below. I will have your keyboard feedback passed over to our development team. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      AMD Chipset Driver https://dlcdnets.asus.com/pub/ASUS/nb/Image/Driver/Chipset/22287/APU_DriverOnly_DCH_AMD_Z_V26.20.14054.0Sub2_22287.exe

      Steps to install - https://www.asus.com/support/FAQ/1045127/ Asus

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    NEW ITEM

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had a chance to use it to its entirety. Battery life is excellent. Will report more at a later date.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great speed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love this laptop, especially for streaming and gaming

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Great Item for the value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the value and gets the job done. The only complaint I would have is the keys on the keyboard are hard to see.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    It's a great laptop with one glaring problem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop with one glaring problem, the buttons on the keyboard are grey and the lettering on those buttons is white, In certain lighting conditions the lettering is nearly invisible and impossible to use.. Note to ASUS.. The buttons should be black and the lettering should be white (or vice versa) but you need good contrast to use it (see apple keyboards) Because of this issue, I returned the laptop

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Great value but underwhelming user experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs and performance were great. Thermals and keyboard were awful. I returned the laptop

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Second one purchased!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased this laptop for both children who are taking college level classes. Love the touch screen features. A great laptop for this price point, And it came highly recommended by the staff at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fast and very compact laptop. My son loves using it. Only this is that we wish it was touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Small Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop for the price. It's not the fastest I have used, but the price is right for a low cost laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It has plenty of space and power for what I use it for. Mainly used for work and off time streaming. I game with it too on the weekends. It’s a pretty graphic taxing game, with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My new Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my new laptop. All meet and exceed my expectations. Big memory, light weight, long life of the battery, that’s all as I requested. I would like to recommend this it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Good size light weight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop for college, lightweight. Good Price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great little laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for what I needed it for. At this point I haven’t used it to much because of health reasons. There is one thing I do not like about it, if it goes into hibernation and you bring it back out you can still surf web but you can not type at all you actually have to do a complete restart to be able to type. Although it restarts very quickly, it is very inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very light and good performance laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very thin and light. It also has a powerful cpu and gpu. The price is cheaper than the performance. So valuable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My college age student is happy with the computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My college age student is happy with the computer. She had to call Best Buy for direction and they assisted here immediately and she has had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Nice laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great laptop, it’s faster than my old pc. has decent specs, ssd is upgradable, ram is soldered on the board... does have a discrete gpu that i could play some of my old games i have on steam low to medium settings tho for average fps. i would recommend buying this if you’re on a budget or want fast laptop without paying a premium price. i use it mostly for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop, especially for gaming

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely surprised how well this thing can handle high end games. Play Final Fantasy XIV on pretty high settings with no lag or latency, and I haven't had other issues with it yet either.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent beginner gaming laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer it is very light weight compact and easy to use! I bought it for my kids to play Roblox on and other games and it is absolutely perfect! I love how quickly it boots up

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    title

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically, I like it. Problem: why make the keys so light that there are unreadable. I am so tired of having to type, back up and retype because I cannot see the letters. Fine for people who touch-type, but I do not. Not sure how to solve this: putting permanent marker on letters would just wear off, as would putting stickers on the keys. Extremely frustrating.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the keyboard is unreadable. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus