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Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,089 reviews
  • Rated 5 out of 5 stars

    Laptop for Momma Bear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my wife after 15 years of having her old laptop, trying the IPad for several years, and just needing a PC to actually help manage her business and home life. The set up was incredibly easy, smooth, and connecting to Alexa is best! Made sure to purchase a great cover and insurance as we have small children around. Nevertheless, its ease, function, and look is classy. Exactly what we needed. Yes, a bit over the budget I was hoping for. However, you get what you pay for. I needed something that could last us a while. I have a feeling this will.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great Little Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a solid well built laptop. Light and fast. I tried every $600 lap that reviewed well . I wanted a Ryzan 5 or 7. 1 got a open box for $408.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product highly recommended very thin and good weight

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliability is key. Battery life is good. Durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my needs. Preforms as advertised. Third Asus I have owned. dependable machines. Had issue with previous machine and Best buy provided great service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast laptop, great memory and storage size. speakers are pretty quiet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing charging cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this laptop open box with geek squad certified as I open this the box I noticed the charger was missing. I paid extra for the geek squad certified but they didn’t even check to see if charger was there. My trust for geek squad went down they didn’t even clean the laptop as they said on the discretion.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The General

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good laptop, its fast does exactly what I need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4.5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a long time since I've purchased a new laptop, and this is almost perfect. It's light, thin, a large enough screen, has more than enough storage and memory for my uses right now, wifi and bluetooth connectivity, What I'm disappointed in is that it doesn't have a DVD/CD drive, connecting/transferring files from other sources that are not on the internet can be a pain, and the OS isn't as intuitive for me as I'd hope. But considering that there are solutions and workarounds for most of these issues, they're relatively minor. (I'd still dock it half a star though.)

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy. Nice design. Love the small bezel, BUT returned it because I noticed that the screen scratches easily. The keyboard keys rub when it's closed. Also it was unable to do a factory reset without an error. I hadn't even done anything with it except windows updated. Loved it, but...not quite enough to keep.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SkyOmen,

      I'm sorry to hear that your unit had multiple quality issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012025403 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price and great laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a holiday gift for my husband to replace his previous dinosaur. Has all the updated features and storage to meet his needs. Great price too!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Asus Zenbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Nice lightweight laptop, clear display, highly portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the few laptops that I found with great components at a decent price, have in mind that this model is not available everywhere. This is the second one I bought, first one for me and then for my father to upgrade his 5 year old laptop. The face scan is really convenient and very reliable, the trackpad/mouse area is perfect. Finally a laptop that has plenty of space, screen is great, I really like it. Only thing is the backlit keyboard is too light so in a illuminated area or if you're outside and don't know the keyboard layout might be a little tricky, otherwise, I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, affordable and durable. Lightweight, plenty of memory, long-lasting battery, and very fast. Very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop but size is small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good laptop for school and work and even light gaming. Size is too small but if you don't mind small screens, its a great option

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Asus zenbook mx350

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design. Low weight allows the Ease of mobility. Compac size but still powerfull. Only draw back is keyboard contrast which is very annoying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a solid laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this laptop out for about a week and it feels pretty solid. Definitely good for basic web browsing, document editing, streaming. I would not recommend for anything intensive like audio production or gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid Tough and Sleek

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old uses this laptop daily and he is brutal with laptops. We used to buy cheaper laptops with warranty and spend half the time getting it fixed. No such issue with this device. No problems, no no issues except for a dent or two but my son is brutal and spends several hours a day on the device. The display is good for the price, performance is great for the price, and the keyboard is excellent.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Nice little laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keys do not light up enough for me and the volume isn't loud enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Laptop for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, great price, great process, great design

    I would recommend this to a friend