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Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,089 reviews
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great for watching tv apps!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and Perfect for my needs! Ease of use is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid, fast, portable, very

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really terrific little laptop. ASUS makes really solid products. I have a netbook which is 20 years old and still working! The Ryzen 5 is really fast, and with the NVIDIA coprocessor, this is a deal which is really hard to beat. It also has a backlit keyboard which is nice. Best laptop I have had in a long long time.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good performing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, nice PC with basic features for school

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, very fast, and feels like a quality made device, the metal chassis provides a more stable feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kids!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed for online schooling - easy to setup and easy to use! Hardly any learning curve at all!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice little speedy guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen and fast enough for my daily study use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for my older computer. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great while it lasted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up breaking after a month. Honestly while it lasted this laptop was amazing, however it’s demise came quickly. Got a refund for it though, so I can’t complain. I am guessing I am just unlucky on this one as all my other Acer products in the past have been top notch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for what i needed it for! I design different things and it keeps up alot better than my hp laptop did!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great light weight computer with excellent graphics. Perfect for my 11 year old son for school and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value for Decent Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop depending on your needs. I bought two of these for my 7 and 9 year old kids for school and they have been great for that purpose. They also use them for a lot of the none component intensive video games like roblox and minecraft. They are a great value for those types of applications. People complain of not being able to see the letters on the keys but you can actually turn up the light setting so you can see them.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Awesome little laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for son for college. Lightweight and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for school and light gaming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing slapsssssssssssssssssssssssssssssssssss.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Go Cougs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light, and yet it feels very sturdy for our basic needs. So far the battery life has been solid as well.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Excellent Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for school and it's a great computer for her. She likes that it's small and compact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light, durable and good for office works

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for office works that runs fast and has good storage space. This laptop does it well. It is light and convenient to take around too. Looks modern as well. Highly recommended. (Don't think this laptop is suited for heavy gaming; it's perfect otherwise though). Battery life is not the best but still durable; I am 6 months in of regular uses, and I can use it without being charged for around 4 hours straight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is very cool and have smooth surface. It was easy to figure out how to watch a video on YouTube teaching you to adjust the backlight of the keyboards. Love the face recognition . The screen however is smaller than expected.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Keyboard

    Rated 1 out of 5 stars

    Fan is too loud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not tech savvy so the only complaint I have is the fan. It is extremely loud even when there is nothing running on the background. I contacted Asus directly and they advised that for it being a new computer with those issues I should just return it. The geek squad said there was nothing wrong with it but the sound just became too annoying. One minor detail is the keyboard, you cannot see it properly. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Certainly, we understand your disappointment with the fan being very loud. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the Windows and the drivers? If possible, can you provide us with a short video at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase, it's very fast for its price and it's such a sleek laptop compared to others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Personally, using this for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty smooth and the graphics are pretty good and consistent for the video games I play on it(Apex Legends, etc.) I would recommend a stronger laptop with better graphic if you plan on using this for gaming at all. Otherwise, it works perfectly, a little buggy at times but not that often.

    I would recommend this to a friend