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Customer reviews

Rating 4.3 out of 5 stars with 1089 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,089 reviews
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great little computer for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything I expected you to do more lightweight, good battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It’s super fast and has a lot of memory. I love the small borders for the screen. It is very light and is perfect for my school work. My only complaint is that the buttons are a little hard to see with the silver color scheme. I do not see that as a reason to not buy. I would definitely recommend this and I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great laptop for the price. Everything works as it should

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    Coil Whine/Loud Fan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I bought this laptop 10 days ago and last night was the first time I heard it. While watching a movie and browsing Amazon I noticed a loud sound like blowing wind. I actually thought that it was my portable A/C unit, until my A/C shut off and the sound was still going strong. Turns out that this is an issue with previous versions of this Asus laptop and apparently with this 11th generation model. I will be returning it, but I am disappointed because without the noise it was a pretty awesome laptop. There was a little issue with the keyboard, being that the keyboard is grey and the silver color used to mark the keys is near impossible to see unless you hover right over it or the monitor is on. I could live with that, but the noise is driving me up the wall.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Only1JediMaster,

      Do understand your concern about the fan noise. It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background.

      When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for adobe suite and super fast, its a great deal!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer but did not have touch screen and the color made it difficult to read the letters/numbers. Returned computer to store and purchased one that had touch screen and easier to read letters/numbers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful 14" laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little productivity/light gaming laptop, especially for the price when you get it on sale. Keyboard backlighting is not very bright, 8 gigs of ram is meh, but other than that its hard to find a better value. pretty sturdy too, I've dropped it a few times and the aluminum body is nice to have. CPU is a workhorse, screen is tremendous.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    A++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome price for this laptop and fast shipping A+

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speak and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is fast and affordable. Connects to monitor with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Zenbook 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price awesome laptop, ease of use and great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter LOVES it's the perfect size and very light:):):)

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great product for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very light Weight and rigid at the same time!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BOUGHT FOR GAMING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my son and also to specifically play the game SIMS 4. The guy told me that this would definitely work for what I needed it for. Got home, opened the laptop and had to install and setup so many things! Finally downloaded the game and started playing.... I have to say it kept closing down alot while I was playing the game. Pretty frustrating. Then my son started using it to play other games online and it kept closing on him. So since I had no other use for it, I returned it for my money back.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tearyp,

      I'm sorry to hear that you had performance in multiple games with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. As you noted, this machine should not have any issues playing the Sims 4. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2101008677 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lightweight, easy for me to navigate around. Really like it.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    If you are buying it for work/gaming, don't.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I saw this laptop on sale for $550, I almost could not believe it. Six-core Ryzen processor and a dedicated graphics card inside a 14 inch laptop? The deal was too good to be true, I had to get it. My initial experience was great. Overall, it felt very premium. I could have easily spent $700 on this laptop and not think twice. After two months or so, I don't think I'll even pay $550 for this laptop. It's still working fine. However, there are some serious issues with it. One of the first things I noticed was that the keyboard would not work after the laptop wakes from sleep. Sometimes the screen would not turn on either. So if the laptop goes to sleep and you did not save your work, tough luck. There is an issue with the fans too where they get very loud. I checked task manager to see if something was running in the background, turns out nothing was! The CPU was sitting at 2% utilization. The fans are just loud and I had no idea why. Apart from that, the laptop overheats if you play games on it. The specs seem really nice on paper, but good luck playing any games on it. On battery, the thermal limit is set so low that I can't even play League of Legends/Valorant on it without being locked to 23 FPS every 15 seconds. While plugged in there's a slightly better thermal headroom but still unplayable on Valorant. If you are buying this for web browsing or media consumption, I can see this working for you. But this laptop isn't for me. I never expected this laptop to do AAA games at 60 FPS. But struggling to run League, a game that was released 10 years ago? My previous $600 laptop purchased in 2016 had no issues with League.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Mehrab,

      I'm sorry to hear that you are unsatisfied with your experience with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I will forward your feedback on gaming performance, the keyboard and fan noise to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200893101 for reference.

      ​Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    Loved the laptop be careful with the screen though

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but the screen cracked very easily from a set of keys falling on the outside of the laptop. Other than that it was my favorite laptop. I just wish the screen was more protected.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Multitasking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my wife at work or at school. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Boots up super fast. Light weight too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quality and Good Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer looks good, has great screen quality and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little computer. Has good volume for zoom. Light weight.

    I would recommend this to a friend