Customer Ratings & Reviews
- Model:
- Q407IQ-BR5N4
- |
- SKU:
- 6403819
Customer reviews
Rating 4.3 out of 5 stars with 1089 reviews
(1,089 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard
Rated 3 out of 5 stars
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Letters are hard to see which makes using the computer more difficult. The key board needs to light up if using the color on the keys.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Just what we needed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. We needed a computer for daily use for educational and shopping purposes. Works perfectly for that. Would not use for gaming or work purposes though.
I would recommend this to a friendRated 3 out of 5 stars
ASUS purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been really happy with the computer, but would have been happier with better service from best buy. We would have liked to get some assistance with set up, but staff were busy. We got into our appt early, which was great, but also waited for 45 minutes to get credit approved even though we have made previous purchases. Honestly, the only reason this purchase even made sense was the 18 months free financing....
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear lunch,
I'm sorry to hear that you were not satisfied with your in store service from Best Buy. That certainly sounds like a frustrating situation. Have you contacted Best Buy Customer Service to get setup assistance since that visit? If you still need help with first time setup, I'd be happy to help. If you have any general or technical questions about this laptop, please email me at [email protected] and include case #N200960052 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Rated 5 out of 5 stars
Perfect buying experience at a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great geek squad was awesome and help me pick it out I couldn’t have asked for a better safe experience during the times of the pandemic Geek squad loaded software and updated machine right there Great experience
I would recommend this to a friendRated 4 out of 5 stars
Needs to be built tougher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gaming laptop. Supports most games with no lag. Just wish they we’re designed a little tougher. Not worth $700. Would wait until it goes on sale at $550
I would recommend this to a friendRated 4 out of 5 stars
Quirky but still a good laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It felt nice in hand but it was quirky, if it went to sleep I would have to restart to get back on. Hopefully they fixed that with an update however I did return it.
I would recommend this to a friendRated 5 out of 5 stars
nice computer, perfect for daily tasks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven’t had a problem with this computer, it boots up super fast and gets the job done. tried to play valorant on it just to test and see its gaming capabilities but it was getting too hot. maybe minecraft or stardew valley or the sims is easier to handle.
I would recommend this to a friend- Cons mentioned:Fan noise, Keyboard
Rated 2 out of 5 stars
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan constantly ran and the keyboard stopped working if the screen went into sleep mode.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Fryan1,
It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromise by viruses or malware.
When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.
If the laptop has been in sleep mode for a long time, it goes into hibernate mode and a keyboard stroke will not wake it up, the power button needs to be pressed and held down until the unit wakes up successfully.
If you need further assistance with the product, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 4 out of 5 stars
Good specifications for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop with great specifications for the price. The keyboard could have used black ink for characters for better visibility but you'll get used to that.
I would recommend this to a friendRated 5 out of 5 stars
So pleased!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had nonidea what to expect, but I am so glad I selected this device! It feels like all the functions I need are built into the keyboard so I can jump into any task mote quickly then usual like turning off/on my camera. So pleased with this purchase!
I would recommend this to a friendRated 4 out of 5 stars
Great computer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice computer! I didn’t want a bulky computer and this one is perfect, it’s slim and lightweight. Runs with no problems. Also has great graphics
I would recommend this to a friendRated 4 out of 5 stars
Very good only 1 bad think
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, the bad part is that the MX350 chipset is the 10 watts one. Not the good one.
I would recommend this to a friendRated 5 out of 5 stars
Great for beginners
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter's back to school online learning. It's easy to set up. It's compact for carry. Overall, great product that will last her a couple years.
I would recommend this to a friendRated 4 out of 5 stars
overall - solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works extremely well. Great sound. Seamless connectivity going from one bluetooth device to another. Slightly uncomfortable wearing it for a few hours.
I would recommend this to a friend- Pros mentioned:Lightweight
Rated 3 out of 5 stars
Except for the trackpad, computer is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a pretty useful computer. And it’s light and convenient.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Haza,
Certainly understand your concern regarding the issue with the touchpad. It is a smart device, please allow some time to get use to the multi-touch function of the pad.
In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update.
If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Fast, Durable, Economical Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast loading and response time. The only downside if you consider it as such is that it is not touchscreen which is why I exchanged mine. If you are not looking touchscreen laptop this is the perfect option and very reasonably priced!!!!
I would recommend this to a friendRated 4 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it works good. A couple of times the computer seemed really noisy, but after turning it off and turning it back on, it's been better.
No, I would not recommend this to a friendRated 5 out of 5 stars
Can’t go wrong with this
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boots up super fast and just what we needed. The only thing is the battery doesn’t last as long as they say but it might be the setting we choose. Other than that it does everything we need it too.
I would recommend this to a friend- Cons mentioned:Keyboard
Rated 2 out of 5 stars
Good computer but with one major downside
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance. Excellent quality screen bright with rich colors. Processor is phenomenal. The major downside to this computer is the keyboard. There is not enough contrast betwen the silver keys and the white lettering. Turning on the backlit makes things worst. Wanted to like this computer at this price point but ended up returning because the keyboard was so bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Herminio,
We are truly sorry to hear that you are not pleased with the device keyboard device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team for improvements. We are truly happy tour pleased with the device's quality and performance.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great camera!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall computer for beginners with excellent quality and great design. Most importantly, the Asus Laptop computer is budget friendly and affordable.
I would recommend this to a friend

















