Customer Ratings & Reviews
- Model:
- Q407IQ-BR5N4
- |
- SKU:
- 6403819
Customer reviews
Rating 4.3 out of 5 stars with 1089 reviews
(1,089 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great value.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little computer that does well for just about anything, you can edit videos easily and type up those emails just as quickly.
I would recommend this to a friendRated 4 out of 5 stars
Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, runs just about everything, fast, reliable, and i would recommend to anyone!
I would recommend this to a friendRated 5 out of 5 stars
Great Laptop for students!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son reviewed many computers and picked this one for us to purchase four our daughter, who is a Senior this year. And with Covid, we needed a good computer for her to work from home.
I would recommend this to a friend- Cons mentioned:Keyboard
Rated 2 out of 5 stars
I hate the keyboard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard on this laptop is garbage, you can hardly see the letters when the lighting is on, I tried to turn it off, but can’t. Does anyone know how to turn the keyboard lights off on this peace of crap? I most likely I am going upgrade to a better brand, this keyboard is the f&&ing!!! Worst
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are unsatisfied with the build quality of the keyboard. Our engineers do ensure to design the best units to suit our customers, rest assured that this feedback will not be unnoted and your information will be passed over to the relevant department. You can adjust the brightness by using the F7 hotkey.
Allow some time to get familiar with the keyboard, if you have any difficulties, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop does everything I need, it just doesn’t stay charged as long as I’d like it to.
I would recommend this to a friendRated 4 out of 5 stars
Good deal for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the money. Plenty of storage and much faster than my old laptop.
I would recommend this to a friendRated 4 out of 5 stars
bobs pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product did not have any directions in the package. how do u get the lights on the keys to light up?
I would recommend this to a friend- Cons mentioned:Keyboard
Rated 1 out of 5 stars
Decent computer but keyboard is dysfunctional!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged this for the same one after a few days of using it. The keyboard stopped working everytime the laptop went to sleep and was turned back on. After getting the 2nd one and having used it, again after a few days, the keyboard went out. So frustrating specially when you have already downloaded all softwares and files for your schoolwork and having to do it a second time and now maybe a third time! I am going to see if I am able to exchange it but everything is basically sold out in the store including this zenbook and they can't order it apparently. Kind of hard to just fork out money again or wait to exchange it when they have anything in stock. Zenbook needs to pull these laptops and fix them before they re-sell them. What's the point of having a new computer with a dysfunctional keyboard?
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the keyboard is not working correctly. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional, please attempt the steps from the faq below.
If you wish to collaborate further, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting – How to fix Keyboard problems ?: https://www.asus.com/support/FAQ/1015071/
Rated 5 out of 5 stars
Does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine good computer for if you just needed for media it could use a little bit more space though
I would recommend this to a friendRated 4 out of 5 stars
Perfect!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and I’m glad I made the chose I did. If you are looking it’s great
I would recommend this to a friendRated 4 out of 5 stars
Works well for zoom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is basically used for zoom events and has performed very well and easily.
I would recommend this to a friend- Pros mentioned:Weight
Rated 1 out of 5 stars
Just my luck
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this laptop for school but had the worse luck with it. I really liked it because it was light wight. After a week and half i was having troubles with it. It would go to sleep, I'll turn it back on and the screen would freeze. Just my luck it froze during an test I was doing online. I went through 2 of them before exchanging it for the HP Pavillion that I did not like.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you had to exchange the unit. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customer loyalty @ asus .com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Zenbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased ASUS Zenbook recently. Its pretty easy to navigate . I use my laptop for everything.. music, work, social media. Very pleased with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Perfect Budget laptop for mapping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer mainly to use for university related GIS and other mapping projects. So far just used QGIS, but definitely great for any basic laptop usage. Would recommend
I would recommend this to a friendRated 5 out of 5 stars
Fast lap top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for school and home projects. It's light weight and easy to use. There are no delays in processing. I use it for almost everything. Work and personal!
I would recommend this to a friendRated 3 out of 5 stars
Pretty good laptop for every day normal use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you want to get this laptop for gaming in mind i would say it can run a fair amount of games. Just dont expect to run anything on high settings. Browsing websites and YouTube is just fine. I like the build quality and the size of the laptop. Fyi, dont get this if you are going to be video editing. But Ober all a great laptop for basic use.
I would recommend this to a friendRated 5 out of 5 stars
Excellent experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person really knew laptops. I asked for a laptop for a 5th grader. He went to his list, and found just what I needed.
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good value, runs well, easy to set up. Would recommend.
I would recommend this to a friendRated 5 out of 5 stars
Underrated laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box unit but it was pretty much brand new. This thing does everything I need with no problems. I edit music and renders pretty fast. No complaints
I would recommend this to a friendRated 4 out of 5 stars
Works well for college class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for the class in college I needed it for. Haven't had an issues with it.
I would recommend this to a friend

















