Customer Ratings & Reviews
- Model:
- Q407IQ-BR5N4
- SKU:
- 6403819
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.
This summary was generated by AI based on customer reviews.
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so much faster than my 2017 Lenovo IdeaPad! It loads faster. It has a decent Webcam. It has a large SSD. I am thrilled with it!
I would recommend this to a friendASUS Zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. For this price range this ASUS is packed with quality components. The face recognition is very convenient and it boots up fast.
I would recommend this to a friendRNess
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Zenbook 14" laptop for myself, like the ease of use.
I would recommend this to a friendAwesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase I was really surprise how great this Labtop turn out to be great price as well would buy again that how much i like it
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a PC for my grandson that would fit my budget thankfully I found one at Best buy. My son grandson loves it, good buy.
I would recommend this to a friendHelpful buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Angel help my son and I find a laptop. He was very knowledgeable, professional, and helpful. I would recommend his expertise to anyone.
I would recommend this to a friendIt's a good product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased it, I sent a/s because there was a problem with the display, but I have been using it very satisfactorily since then.
I would recommend this to a friendASUS display issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these for my twin boys for college August,2020. Now it is September 2021 (out of warranty) and the following occurs: The laptop has display issues, even in the bios. The display gets fuzzy/distorted, flickers, and blacks out. The issues persist even after restarting the laptop or booting into the bios. It happens whether or not the laptop power cord is plugged. There are no external devices attached to the laptop. Updating to the most recent bios (version 303) did not fix this issue. This issue happens sporadically. Sometimes the display will work normally for hours to days, but other times the display will have issues for hours. ASUS says we have to contact Best Buy for warranty service (which there is none)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bebert,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the display on this model. We would recommend that you reach out to Best Buy support team so they can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not pleased with charging port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought zenbook 14 Ryzen for my 10year old son to study his coding and scripting. while the zenbook functions well, the pc charging port sucks, its has a very loose fit and does not charge unless you apply pressure to connect but at times fail. not sure if this is normal or a defect from manufacture.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear bestbuycustomer56,
I'm sorry to hear that you are having issues with this laptop's charging port. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If the unit continues to not securely attach the charging port, I recommend contacting Best Buy Support. This unit may need a hardware repair. If you have any general or technical questions, please email me at [email protected] and include case #N200805839 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Lots of issues!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited for this laptop but sadly it's a disaster. I had four significant issues with it that forced me to return it. After looking online, I see that at least two of the issues are common. 1. When waking up from sleep, the fans turn on to max. They stay on max indefinitely as long as the computer is on, and requires a complete shutdown (not even a restart fixes it) to return to normal function. This happened literally every time the computer was in sleep mode for more than a few minutes. The most recent BIOS update and all drivers updated did nothing. This issue is common issue with this computer and not a one off. 2. Occasionally when waking from sleep, the keyboard would not work. Restart required to get it back working. Others have also had this issue. 3. When on battery power, screen would not come on. The light on the power button would turn on and off as normal, but pressing it, holding it, closing and opening the laptop did nothing. Once plugged into power, screen comes back on. This made the computer 100% unusable on battery power. 4. May have been a windows issue and not the computer, but twice windows failed to load user profile. After logging on, windows was in a default setting and no user apps for files would show. After restarting it would return to normal. Unless ASUS releases a BIOS update that specifically address and fixes the first three issues, stay away!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chris,
I'm sorry to hear that you had multiple issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Based on your description of the issues, this appears to have been a hardware fault with the unit. I can certainly understand why you decided to return it, and will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200822129 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Great for basic use, maybe more!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this laptop for basic usage. So far we are very impressed with the functionality and design. No complaints! Very sleek design too.
I would recommend this to a friendgood computer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my son who is a Freshman in college. it was an easy set up and he is able to use it for all his basic needs.
I would recommend this to a friendGreat laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best laptops, it works very well if you know how to take advantage of its capacity.
I would recommend this to a friendYes!! Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch laptop godson, he likes to do gaming and makes videos this was the best quality for the price and for what he needed it for
I would recommend this to a friendcheap & good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is affordable but with good specs... worth the $$ for sure
I would recommend this to a friendGood Laptop for the price!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this new laptop. It is used mainly for work.
No, I would not recommend this to a friendTwo thumbs up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great graphics and laptop for casual gaming. The case is very study, but does tend to run hot!
I would recommend this to a friend- Cons mentioned:Fan noise
Fan runs all the time0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son to do remote learning. Fan runs all the time and he cannot hear his teacher. Have to return and buy something else.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sapphire4,
Do understand your concern about the fan running all the time. It is normal for the fan to run while the laptop is being used and will spin at full-throttle and generates noise louder than normal under heavy load especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromised by viruses or malware by doing a full system scan using an internet security software or application.
When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decreases or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great buy for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the money .Wife loves it.She wanted something small but yet efficient enough to run a variety of applications.
I would recommend this to a friendLabtop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great price my wife is using this for her work at home on the weekends and is learning more about it every day
I would recommend this to a friend