Customer Ratings & Reviews
- Model:
- Q407IQ-BR5N4
- SKU:
- 6403819
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.
This summary was generated by AI based on customer reviews.
Very good computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his new computer. Fast processor and light. Easy to carry anywhere.
I would recommend this to a friendblazing fast!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop! Blazing fast, starts up in less than 10 seconds! I am a satisfied customer :)
I would recommend this to a friendI love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has great definition and the size of the laptop is great. Easy to take with me.
I would recommend this to a friendGreat at the price point.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speed graphics card is a real plus. This was a great overall purchase.
I would recommend this to a friendGood value for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My cousin wanted this for light gaming and reports no issues since purchase.
I would recommend this to a friendAllright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, good, geek squad employees are terrific. They really help me and are very nice
I would recommend this to a friendASUS 14 inch Zenbook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS Zenbook could be very useful, as it has a good screen and fast i5 processor. The unfortunate problem with this computer is the keyboard, on which I found almost impossible to see the letters on the keys.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the keyboard design. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any technical issues, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Nice for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate. Not the most high tech. No touch screen but good for the price.
I would recommend this to a friendGood
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and cheap. Working fine for 1 year now. Added SD card for more storage
I would recommend this to a friendAsus Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product.Cheap and runs games good.Great battery life and high quality 1080p.
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great computer. Using it for work and home. Does everything that I need it to do.
I would recommend this to a friendFast. responsive, lightweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. Easy to set up, comfortable to use.
I would recommend this to a friend- Cons mentioned:Keyboard
Asus laptop not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually returned the Asus laptop almost immediately after buying it. I liked that it had a slot for a 512 gig expansion SD memory chip, and two USB ports, but I found it difficult to use. The screen, though wide, is not as high as my previous computer, and I had to crane my neck to use it. Worse, the keyboard characters are hard to see, gray on black, except under very strong lighting. The back lighting is very feeble and didn't help at all. I do not recommend this computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeffrey,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will having this information passed on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yep, wanted a laptop. Bought a laptop. Have a laptop. It turned on so that’s a plus!
I would recommend this to a friendGreat for school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it. Upgraded her ten year old laptop with this and she couldn’t be happier.
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Its so slim, powerfull long last battery
I would recommend this to a friendGood laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My moms love it she had an HP and she didn’t like it as much she wanted the touch screen.
I would recommend this to a friend- Cons mentioned:Keyboard
software issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when you become idle for a time, the keyboard stop functioning. you need to restart the whole computer. This is very upsetting.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ryan,
I'm sorry to hear that you are having keyboard issues with your laptop. This is certainly not the kind of experience that we want any of our customers to have. If you haven't already, please follow the link below to update your BIOS and chipset drivers. I also recommend installing any available Windows updates. If that does not resolve the issue, please contact Best Buy for a hardware repair under warranty. If you have any general or technical questions, please email me at [email protected] and include case #N200908047 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/us/Laptops/ZenBook-14-Q407IQ/HelpDesk_Download/
Good. computer.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is dope! Not that durable for the run around the city types.
I would recommend this to a friendAsus Zenbook 14" Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a slight problem getting Chrome to launch - but the Geek Squad came to my rescue
I would recommend this to a friend