Customer Ratings & Reviews
- Model:
- Q407IQ-BR5N4
- SKU:
- 6403819
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the lightweight, price, battery life, and performance of the Zenbook 14" Laptop. They appreciate its portability, affordability, long battery life, and ability to handle daily tasks and simple gaming. However, customers are negative about the keyboard, fan noise, soldered RAM, heating issues, and key visibility. They find the keyboard difficult to use due to poor backlighting and faint print, and express concerns about the laptop's cooling and RAM expandability.
This summary was generated by AI based on customer reviews.
Battery life terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hasn't been used very much. It has very little installed actually and battery life is terrible
No, I would not recommend this to a friendStephanie reid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is very easy to set up, & simple to use, even for someone that has little no experience.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BigMomma42,
I'm happy to hear that you're enjoying using your new laptop! This is exactly the kind of experience that we want all of our customers to have. If you have any issues in the future that would reflect a 3-Star review. If you have any general or technical questions, please email me at [email protected] and include case #N201104308 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Scott Danner Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 6 geek squad visits to get the laptop to work properly. Teams is still NOT working
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laptop,
I'm sorry to hear that you have had to have the machine repaired multiple times but that you are still having software problems. This is absolutely not the kind of experience that we want any of our customers to have. We would be happy to repair this unit in warranty if your issues with Microsoft Teams continue. Is this the only software not running on the unit? Please reach out to me at cl-lane@asus.com and include case #N2103091967-0003 in your email for reference and I would be happy to help you troubleshoot the issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Can't use with dual monitors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked a lot about this laptop, but I had to return it because it cannot be used with two separate monitors! It is not alone. I found out after being told this one could by a Best Buy associate that many can't. In my opinion, we are in the 21st Century; it should be standard to have multiple monitors inputs and capability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Battery lifeCons mentioned:Keyboard
I really like this computer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: zippy processor, great screen, responsive keyboard Cons: as the room begins to get dark, the back light on the keyboard is a little weak and hard to see. The ASUS Zen book 14 inch. Ultrabook is a very competitive product in the somewhat full market. With its Ryzen 5 processor, And 8 GB of memory programs and websites open very quickly, and with the town board graphics I wouldn’t say it’s a gaming computer, but it does allow you to play games on the go. Going in something this computer is actually very good that it is extremely lightweight and even for 14 inches of screen size it has a compact almost bezel free design. He carries a eight hour battery life for regular usage although heavy graphic and intensive programs will reduce this a little. Probably one of my favorite features of this computer is that the way that the hinge is offset.What this does is it when you open it up it actually lifts the back of the base of the computer off of the ground and adds a little tilt for the keyboard. It’s a great little engineering design did I do makes this computer easier to use! I like the keyboard for typing, but there was one fatal error. They used a silver paint on top of a silver keyboard to add the lettering. In low light settings it’s almost impossible to distinguish which key is which. They did put on the back light which is helpful in the dark, but in twilight the back light is not strong enough to stand out and the lettering on the keyboards is very difficult to see. I can honestly tell you this is my only negative thing I have to say about this computer. It was easy to set up easy to use and I’ve enjoyed using it. It’s light and easy to carry around and that’s almost no weight to my backpack. Overall this is a really capable and fun to use computer that’s great for mobile computing mobile gaming, and even streaming your favorite movies and videos in bed with its great high definition screen. If I could change one thing it would simply be to increase the back waiting for the keyboard or make the contrast between the key lettering and The keys on the keyboard a little more contrasting!
I would recommend this to a friend Pretty great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for what it is. I needed a computer fast and cheap and this one fit the bill.
I would recommend this to a friendDueces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Needed a new one. Not heavy on thrills but gets the job done.
No, I would not recommend this to a friendold lady
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the Chromebook and would not recommend unless your a fan of google
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chromebook,
I'm sorry to hear that you did not receive the product you ordered, that certainly sounds like a frustrating situation. The Q407IQ is a Windows 10 PC, not a Chromebook. If the unit you received is running Chrome OS, please contact Best Buy customer service directly to arrange a return. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2103091967-0004 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Mine was defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was defective but best buy replaced it promptly with another one! Thank you!
No, I would not recommend this to a friendI cannot see the keys!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is excellent in all but one way. I cannot see the keys!!! It is white lettering on a silver key. There is so little contrast between the lettering and key that it is hard to see what key is what. The back-lighting is so poor that it makes it worst in all cases unless you are in a poorly lit room. To overcome this issue I use an old desktop keyboard!!! Again, if I had seen this laptop in a store, seen the poor contrast between the lettering color and the key color, coupled with the very poor back-lighting I would never have purchased this laptop!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry to hear that you are not pleased with the design of the keyboard and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Tooo dim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking laptop, nice product, but really bad screen
No, I would not recommend this to a friendZoom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best laptop in the world, but for a 7 year old on zoom...it’s just fine
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Docz,
I'm happy to hear that you are satisfied with the performance of this laptop on Zoom. This is exactly the kind of experience that we want all of our customers to have. I will forward your feedback to the Product team for review, but if you have any general or technical questions, please email me at [email protected] and include case #N201068349 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Looks cool
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking computer (slim profile), and has performed OK so far.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear UofLstudentdad,
I'm happy to hear that you are enjoying your new machine! This is exactly the kind of experience that we want all of our customers to have! If you are having any issues with the laptop that would reflect a 3-Star review, please reach out to me at cl-lane@asus.com and include case #N2103009298 in your email for reference. I'd be happy to help you troubleshoot any issue in detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Great for school and work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for work and school. Not quite worth the price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we truly appreciate it. If you have any technical concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Average customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special but does exactly wh it is asked to do
I would recommend this to a friendASUS Q407IQ-BR5N4 Dead after 10 Days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New ASUS Zenbook worked for 10 days and then would not start up this morning...no lights, no nothing. I checked the ac plug...it charges my old ASUS laptop just fine, so the power cord is not the issue. Went through all of the online ASUS instruction for hard restarts, etc...nothing! Never had a problem like this with a laptop before. Waited online for Best Buy chat and was told I must schedule a service appointment and bring it in. Unbelievable waste of $600 and entirely too much of my time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Farb,
We do understand your disappointment and the inconvenience this may have caused.
If the laptop will no longer boot up or it's just black screen, please do the following. Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard
Beware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy the insurance. Less than a year out and the sound has completely bit the dust. With a poorly lit keyboard and quirky fan settings I would not buy this again. Such a lemon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kurt,
I'm sorry to hear that the sound failed and you are not pleased with the keyboard. We’re normally known for our exceptional products, have you updated the Windows OS and all drivers? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to fix the Sound - https://www.asus.com/us/support/FAQ/1015070/
How to fix keyboard backlight problems- https://www.asus.com/support/FAQ/1044851/
- Cons mentioned:Fan noise
Zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this product because I could not see the letters and number on the keyboard due to poor lighting, The fan also was working very hard also. I returned item and purchased a Mac Air Book
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Supp
Keyboard almost impossible to see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t touch type, STAY AWAY from this computer.
No, I would not recommend this to a friendUsed ASUS before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS is a very good computer and not so much issue.
I would recommend this to a friend