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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 632 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the Zenbook 14" Laptop for its great value, lightweight design, long battery life, comfortable keyboard, and reliable performance. It is suitable for general productivity, light gaming, and college courses. On the downside, some users have concerns about the limited RAM upgradability, occasional heating issues, limited number of USB ports, small storage capacity, and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 632 reviews
  • Rated 5 out of 5 stars

    Really good would buy again if necessary!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and also does a little gaming. 60fps on Overwatch and idk how but 120 fps zombies on bo3. Perfect for school work!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not satisfied

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    screen looks darkish, I wouldn't say I liked it, that's why, I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just the right size for mobility. I like the backlit keyboard which helps in low light settings. The key feel and strike force is very comfortable and the speed is good.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim small compact laptop design, lightweight, you can ajust the brightness of the lights on the keyboard and turn them off if prefered.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Speed/"Military Grade Durability is a Joke

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I really like this laptop. Good speed with startup, and basic applications. The screen colors are ok and I like the backlit keyboard. However, I really have to laugh when this is advertised as having "U.S. Military Grade Durability". This is absolutely not durable. Within 2 months of owning the laptop, the screen was bumped...not dropped, pulled or anything with any large amount of stress. The left hand side of the screen housing broke and separated from the keyboard. Unless I very carefully close the screen while applying pressure to the broken area, or apply tape in just right way, the bottom left hinge completely pulls itself away from the keyboard, the wires hang out and the cheap plastic piece pulls away from the screen. I have never owned such a poor quality laptop, especially one advertised as "Military Grade". If you plan on using your laptop for everyday basic things or plan on moving it around at all, I suggest going with a different one all together.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MaineGuy,

      We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused you.



      All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.



      If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    AsusZen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase so far. The price was decent. Operating system meets my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    no number key pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Asus zenbook is great for travel and easy work. It is small and well made. It lacks the number key pad which I hate not having.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pleasantly Surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's fast and more than capable for the office tasks I need. None of the weird Asus issues from the early and mid 2000s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with the ASUS laptop recommended by Geek Squad. Second one I've purchased and have been impressed by the performance of both.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop handles the basic everyday tasks smoothly. The build quality and is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mid level laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to change son’s MacBook Pro which was suffering from failing butterfly keys all within 3 years— no help from apple - I digress The ASUS was roughly the same size and had similar specs. After transferring stuff for his classes, he was back on track. He stated improved battery life, and he liked the responsive keyboard. No issues so far would recommend as an sub $700 economical alternative— He stated does everything his Mac did without her the keys falling off.

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a couple of weeks but like it so for. Only one big drawback - only 1 usb port.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ease of use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and setup of different applications and tools was very intuitive after thinking about what I was trying to accomplish. I was able to get to my happy place with the installation and setup of my new Zenbook 14 Laptop. One thing that I would change is being able to position the system so that it lies on my desk at an increased incline angle so that it allow me to rest both of my hands at an incline for typing ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing ALOT of research it was between a chromebook and another brand laptop. Let me just say that i am extremely happy that the tech guy showed me this zenbook!! I dont have issues, its easy to use, has great options, the keys are quiet and dont stick. Only down side is the keys dont light up, doesnt bother me but i know people who like the light up keys. Also the only thing that im not used to is it sits at a specific angle and when im trying to type on my lap it can be a bit difficult. Other then that there has been no major issues!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cute laptop, just what I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for school, small and light make it easy for travel. I am in love. Great picture and the speed is so fast!

    I would recommend this to a friend
  • Cons mentioned:
    Heating

    Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but if left on for more than an hour it gets very hot.

    I would recommend this to a friend
  • Cons mentioned:
    Heating

    Rated 3 out of 5 stars

    Gets hot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottom of the laptop gets hot. A way to mitigate that is by resting the laptop on a fan cooling pad. The specs are impressive for the price I paid on sale - around $570 with tax.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Molotov,

      We're sorry to hear that your unit is overheating. We would would recommend that you ensure that unit is situated in a ventilated area. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Portable, simple, and efficient

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using my 8 year old HP Notebook before it finally died on me. This is my first Asus and it has not dissapointed. I appreciate that it has minimal to no bloatware preinstalled (HP has so much). I have had no issues with it after using for several days. It is fast, easy to customize, and has had no issues running multiple tasks at once. I do a lot of internet browsing, email sending, streaming, and light audio editing- it has kept up with all of that.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop in terms of quality and price, I recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. The screen is good for computer work not sure movies screen quality. There's not a ton of memory space so bring a flash drive

    I would recommend this to a friend