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Customer reviews

Rating 4.6 out of 5 stars with 1045 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,045 reviews
  • Rated 5 out of 5 stars

    LOVE my Zenbook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this laptop! Great for gaming, podcast editing, and high-speed internet interfaces! Love the touchscreen feature! Battery life could be better, but I keep it in battery saver (only charges to 80%) mode so that effects it as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best budget laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall experience. Although the keyboard is slightly mushy and you can see the LEDs under it which was a bit annoying. But that’s not why I gave it 4 stars and not 5, the reason is battery, the battery on this thing is just average and you find yourself dimming the screen and lowering the refresh rate to get through the day which is not ideal sense you bought the laptop to enjoy the gorgeous screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    learn it and like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with it. it is fast and saves many steps needed on prior device. i wish the keyboard was lighted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time for ASUS and I am pleased!6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long HP laptop user, this is first time I tried ASUS by the recommendation from the Bestbuy guy and I am very pleased. It works great at a reasonable price. I appreciate the bestbuy's help to choose this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good: There is a lot to like about this machine. The specs are pretty good for the price range and the screen is beautiful. The form factor and weight are just right for traveling. Meh: That said, the battery life is only passable - which is the reason I bought something without a discrete GPU. That is probably fault of this OLED screen. Speaking of OLED, the glare on this screen is real. Maybe I'll choose something without OLED as this seems to be the root of the mehs. Last meh, could use another USB-C port on the other side of the machine. Bad: Not even two weeks in and the speaker blew - sounds like amplified pringles can. This is pretty much a deal breaker since I spend all day on Zoom, and I really don't want to have to wear headphones 8 hours a day. Summary: Honestly, if the broken speaker didn't shatter my illusion, I probably would have been happy with this laptop for years to come. The nitpicks I have would probably fade as I develop work arounds and man does the screen look nice when you get passed the reflection.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dude,

      We a5re sorry to hear that teh speaker does not work correctly and we sincerely apologize about any inconvience this issue may have caused. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306009680-0005) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Super Displace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat product. Amazing screen. But screen is reflective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed. The screen is gorgeous and the Laptop although is a little heavier than the macbook pro 13inch I had, it does not detract from the portability of it. I love the mouse pad and the number pad option (I use excel a bit). Overall, it is a great laptop and I am happy that i switched over.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good if you don't need long battery life.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is Okay. Good deal if you get it for under 750 but the battery life is bad. This only last around 5-6 hours with doing regular school tasks. The good CPU and ram is solid for multitasking with no problem.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jesus L,

      Thank you for sharing your feedback on the laptop, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009680-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/ Asus

  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works good, feels nice, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop! High quality screen and coloring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Zenbook!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am so pleased with my new Asus laptop. Easy to set up and jump in right away. I went from a desktop to this and was worried that it would be a tough transition but no problem what so ever. I love the OLED display-much brighter and easier to see than my work laptop. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very to use. Everything so smooth and lightweight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small package lots of umph

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at a great price. Display is crisp and crystal clear. Does a great job with macro heavy excel files. Handles large construction and design heavy PDFs with ease as well as indesign files. Cons: Battery life so far is decent if you keep the display fully cranked. Can only accommodate one hard drive. - I prefer having an M2 for the OS and then a larger SSD for file retention. But I swapped original M2 for a 2 TB one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best budgets laptop if you don't mind the average battery, way better than MacBook beside battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back to school!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful, fast, exactly what I needed for back to school

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Zenbook

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is lightweight and perfect for college students.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good, but disappointed.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have heard great things about Asus laptops and had no reason to really doubt since I use a lot of Asus hardware in my computer builds, but unfortunately, as it seems with a lot of folks, the left speaker has gone out (sounds like it is blown or the wires/connections are screwy. very static filled) after only a year and half or so of very light use and utmost care. (basically, 95% of the time is stilling on a desk connected to a hub on the right side of the computer) Everything else has been mostly great, but the speaker is very disappointing since the "product is tested to military standards."

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matthew,

      We sincerely apologize for the speaker issue you're experiencing with the ASUS Zenbook 14X Laptop and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the laptop or to further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009680-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best windows laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice responsive touchscreen…beautiful Oled screen…Get this instead of any tablet…you will enjoy watching movies on this and equally will be able to do productive work. Will get about 6 hrs due to H series processor. Highly recommend at this price, no laptop will be able to bit the value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for personal use and busy works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product amazing speed great for daily high usage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a solid computer, no complaints! It does what I need it to for school.

    I would recommend this to a friend