Customer Ratings & Reviews
- Model:
- Q420VA-EVO.I7512
- SKU:
- 12151705
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
to a friend
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, awesome resolution and contrast. Handle heavy work easily
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a beautiful solid laptop. I am loving it. The battery could do better though.
I would recommend this to a friendQuality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this Asus Zenbook laptop is very good.
I would recommend this to a friendGood Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good computer for the price. The number pad display on the track pad didn't work for me, but that is my opinion. Otherwise, this is a good laptop.
I would recommend this to a friendAwesome laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. I only really use it for light stuff, no gaming, but I got it at a really good price and couldn't be happier.
I would recommend this to a friendAs expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th Asus laptop its quality is much better than other brands. I will always go with Asus.
I would recommend this to a friendGood Value for $700
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is decent. Good specs for $700. Screen somehow doesn't look super sharp even though the resolution is high. Battery life is horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009680-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
great deal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great deal if you can buy it under 700$ bucks. is a great setup . the screen is wonderful!
I would recommend this to a friendPretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good computer but thermal throttles, think they should have a slightly better cooling system to not do that but other than that it’s great and battery isn’t very good but eh
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an open box excellent condition version and was very happy I didn't end up just going new.
I would recommend this to a friendJust what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. It works very well ive had no issues woth it in college and i love how it looks
I would recommend this to a friendBattery and Heat Issues, This a Regretful Purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this laptop, but the experience has been disappointing. Right after purchasing and during the initial setup, I encountered a blank screen issue. After hours of troubleshooting, it became clear that the battery was completely drained, and the laptop wouldn’t power on, even while plugged in. It only started charging after being plugged in for several hours, which is highly unusual. Once it finally powered on, the device worked as expected, but another issue quickly became apparent: it gets extremely hot, even with minimal usage. This overheating makes it uncomfortable to use for extended periods. Overall, I regret this purchase due to these significant flaws.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shaikh M,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. To troubleshoot the overheating issue you're experiencing, we recommend following the steps in the FAQ below. You may contact the place of purchase if the problem persists for a return or exchange if you are still within the return or exchange period. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009165-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Best laptop features!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am usually an apple user but this has convinced me to make the switch. Love the touch features and trackpad.
I would recommend this to a friendAsus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my son for Christmas and he loves it! Picture is beautiful! Never go wrong with an ASUS
I would recommend this to a friendImpeccable specifications for the price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with my new lappy. Very fast and quiet comfy.
I would recommend this to a friendGreat Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer! It is everything I was looking for and more!
I would recommend this to a friendDisappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is powerful and smooth, as expected, but battery life is a little concerning. I get about 6 hours of use on a full charge and I don't always have the screen running on OLED. The speakers are especially disappointing and sometimes very hard to hear. The sound from the speakers is muffled and their placement on the bottom side of the computer only makes it worse. Wouldn't recommend this to be honest.
No, I would not recommend this to a friendASUS Zenbook 14X
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this laptop. Fantastic display and ergonomics! Recommend this Laptop highly!
I would recommend this to a friendSolid purchase with some minor concerns.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well so far. I notice some screen flickering when switching programs which might be related to the system settings. Otherwise, I'm happy with the purchase. Hope it lasts long.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. Got it for my niece and nephew for school work, and they absolutely love it.
I would recommend this to a friend