Customer Ratings & Reviews
- Model:
- Q420VA-EVO.I7512
- SKU:
- 12151705
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
to a friend
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is good, runs fast, but battery does not last as specs mention.
I would recommend this to a friendAsus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent does job done…. There should have been 1tb ssd option
I would recommend this to a friendCute Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is excellent Only battery needs improvement
I would recommend this to a friendGood product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I got it for pretty cheap during the deal
I would recommend this to a friendGood, but not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, but will realistically get 6-8 hours we surfing
No, I would not recommend this to a friendGreat value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great laptop, it has a gorgeous display but the battery isnt all that great!
I would recommend this to a friendWorks great so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bought this brand before but it’s working great for my daughter so far.
I would recommend this to a friendOverall Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, does the job pretty well. It's a good value for the money.
I would recommend this to a friendAsus very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus zenbook very power and very good condition laptop
I would recommend this to a friendGood but uncomfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop spec wise, but the edges are too sharp. When I place my hands to use the touchpad it is too uncomfortable, a major design flaw in my opinion.
No, I would not recommend this to a friend
Great laptop in a smaller package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great PC in a small but powerful package. It boasts the latest DDR5 memory and an Intel Evo 13th Generation Core i7 (13700H), a 512GB SSD for storage, and supports the latest WiFi6E(802.11ax) standard. It also has an OLED touch screen. It is not a 2-in-1, so you don't get a "tablet mode", but I never use that feature anyway. The 180 degree hinge does allow the laptop to lay completely flat. It weighs in around 3.5 lbs. For connectivity, you have 2 USB-C/Thunderbolt 4 ports, a single USB-A port, an HDMI port, and a headphone jack. It has a very good built in camera that works well with Windows Hello for fast login. The first thing I noticed was it seems very well made and doesn't seem cheap or flimsy. The OLED display is very good and very vibrant. A cool feature that I noticed was that although it doesn't have a separate numeric keypad, the touch pad has a cool backlit number keypad that you can activate with a touch. The built in speakers have very good sound quality, given the standard limitations of speakers in a laptop. Using Office applications like Outlook, Word, and Excel is very fast with the combination of processor speed, RAM, and the SSD. All loaded very quickly with no waiting. Also, web browsing is fast, as expected. I can't verify the performance of the WiFi 6E capabilities as I only have WiFi 5 at home. The integrated graphics are good enough for light gaming if you need that as well. I really liked the smaller form factor of 14.5" which is perfect for my daughter who's going away to college in the fall. For the price, I think this is a great laptop that should last her a while and meet all of her needs. If I had a complaint or two 1) When playing a game or any intensive activity, the fan seemed a bit loud as the computer heated up. I later found a setting that allowed me to make the fan quieter so we'll see how that goes. 2) While it does have 16GB of RAM, there doesn't appear to be a way to upgrade that as what I can find in my research indicates that it is soldered to the MB. Be aware if that matters to you. All in all, this seems to be a really nice laptop in a nice sized package.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it is good. The screen flickers some times.
I would recommend this to a friendNice Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the laptop. amazing configuration and looks cool.
I would recommend this to a friendasus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good and durable product asus zenbook 14 inch, thanks
No, I would not recommend this to a friendGreat is you are close to an outlet.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful but sucks up the juice. If you’re not relying on battery power all day this is a fantastic display. That also leads to not great battery life. Not bad just not as good as others. It’s the screen.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael S,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306009680-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Okish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for a good deal but unfortunately the battery life was not enough for me. It also got pretty hot even when just browsing. The screen was also had a high glare.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Levi,
We regret to learn that you are experiencing battery draining issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306009680-0015).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
So close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this. Great hardware, but there were so many software glitches I found in the first 8 hours I lost all confidence that it would be a good laptop over the long run. Asus software strikes again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nomnom,
I'm sorry to hear that your experiencing issues. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306009680-0016) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Speaker not working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately one of the speakers of the laptop wasn't working and we had to return. Battery could have been better and the laptop is a little more heavy
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vandy,
We sincerely apologize for the speaker issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306009680-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Little too Late
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just recently bought this brand new and the first time I tried to charge it, i realized the port on the inside of it is broken or something. At first I thought it was the cord but then realized its actually the laptop port for the charger so I have to fold the cord under and move it a certain way so that the light comes on. It has to be just right so the light stays on. Since Im using it for when I start school in January I hadn't really messed with it. I'm not a computer person so It just sat in my room in a safe place. Kinda bummed that I have such bad luck. I honestly can't tell you what the capabilities are or how it works because its really hard for me to navigate but thats bc Im computer illiterate. It could be awesome but idk? I do love the screen and its fun and easy to play my online slots, but so far thats all I use it for. Also Im a huge google user and this has everything Microsoft, I think in the future I may go with a MacBook Pro. I also like facial recognition, I should add that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We are sorry to hear that you received your unit. With damages on the port, we would recommend that you reach out to Best Buy support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2306009165-0008) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Avoid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk, dead after 13 months of ownership, conveniently out of warranty. Even before it died the fan noise was unbearable when the CPU was working hard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peter S,
We're sorry to hear that the notebook died and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2306009165-0026" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/