Customer Ratings & Reviews
- Model:
- Q508UG-212.R7TBL
- SKU:
- 6492794
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Zenbook 15.6" laptop's touchscreen, performance, and battery life, frequently praising its ease of use and good value for the price. Many found the graphics capabilities satisfactory for their needs, and the lightweight design convenient. However, some users noted limitations in RAM and storage, while others mentioned occasional fan noise.
This summary was generated by AI based on customer reviews.
Great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is great. Glad I made this purchase. Thanks
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome i use it for my gp pro max and line working
I would recommend this to a friendWill never buy another Asus Laptop!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these only months apart. Only one worked good and the other one has quit working properly. I've already had to have it serviced once and now I have to have it serviced again. Buyer beware!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Henry,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. All ASUS products are in compliance to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205035167-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
Defective Unit, RAM is Soldered Onboard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective unit of this laptop. The screen had a small, white pressure mark in the bottom right corner and the HDMI port does not work. When I plugged in this laptop to my external monitor, I wasn't getting any video signal. Overall, it's a great laptop but mine just happened to be defective. I will be returning it and I'll get something that's more higher-end since 8GB of RAM is not enough for me. Worst of all, the RAM is soldered on which means you are stuck with 8GB forever.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChiL,
We sincerely apologize for the poor experience you've had with this laptop's HDMI port not working as well as pressure mark on the display. We can assure you that this is not the norm and it is definitely not the kind of quality to expect from ASUS products. For future reference if you run into issues with your external display please refer to the FAQ linked below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2205035167-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Display problem on External monitors: https://www.asus.com/support/FAQ/1047158/
It’s OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is OK. Bought it mostly for work. Camera is horrible. Even worse than my 5 year old laptop. Having an issue with entering the PIN. Have to use the onscreen keyboard. Also, turned off voice, but it still comes on.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Griff,
I'm sorry to hear about the camera and you are having an issue entering the pin. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/109836/
Gene's Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that this is the only machine with a 10 key pad on the right side. Then I found out that HP and Dell also make machines with a 10 key pad. I wish I had at least had the oppoortunity to check out an HP or Dell .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we do hope that this unit meets your needs and is able to work as expected. If you have any technical concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little heavy Sound did not work but thankfully support resolved the issue by downloading new drivers
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrDumas,
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207006801-0004) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics, Speed
My best tech purchase in years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use my Zenbook for serious photo-editing, freelance technical writing, research, news searches, entertainment and everyday computing. I purchased this product nine months ago to replace an aging laptop with issues. Since then, there have been quantum improvements in the quality, productivity and ease of everything I want a laptop to do. Graphics are spectacular. Speed is fast. Ease of use keeps me calmer and happier ("Zen"-like?).
I would recommend this to a friend - Cons mentioned:Ram
waste of laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this notebook is not that good as it can only have 8gb of ram because it is solder to mother board so no upgrade (even android tablets and phones have more memory other wise it's other specs is ok
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dreadylock,
I'm sorry to hear that you are not pleased with the design. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I never bought it. We do not like the display screen and I believe we are past the return date.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the display on this model. Can you please provide us with more details on the issues you're having with the screen? Have you tried updating the graphics drivers on this model? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Cant get past Microsoft trying to make me open an
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant get past the "Lets add your Microsoft account" screen. Tried ctrl alt delete, nothing. I dont want a Microsoft account. I dont need a Microsoft account to run a Windows op system. Why do they add stuff i don't want, and leave me with no way to proceed forward?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ArthurL,
We sincerely apologize for the required account issue you have been experiencing with this laptop. In order to bypass the Microsoft account requirement you will need to disable your internet connection before starting the setup process. Windows will display a "Let's connect you to a network" or similar screen.On the screen, use Shift-F10 to open a command prompt window.Type OOBE\BYPASSNRO and hit the Enter-key. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2205035167-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Bound to get a broken screen!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen and hinge placement is extremely poor. As just over a month of owning it, I started noticing a small crack in the corner by the hinges. It has now spread across the whole screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BillH,
I'm sorry to hear that the screen is cracking. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. I'm happy to assist you with this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Blank Screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the laptop for 2 days. After I charged it and unplugged it, the screen went blank. I called tech support and was advised to return it to store for repair or get a new one. Possibly a bad port. Very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GaryL,
We're sorry to hear about the issues you're having with getting the unit to charge. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not run a monitor via a hub that works because my HP work laptop will. ASUS tech support is nonexistent. They don't even have the product listed on their website. If the Geek Squad can't fix it, it's going back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. So hubs may not be compatible with our models. Can you please reach out to us with details on this hub so we can check if its compatible? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Waste of $$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it took very good picture s. That is why I paid the extra money and bought it. My old ssmsung S8 takes much better pictures and works better. To me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JessieD,
We are sorry to hear about the unfortunate experince you're having with the camera on this model. Please allow us to make your experience with ASUS a better one. We would recomemnd that you update the graphic and chipset drivers. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
https://www.asus.com/us/laptops/for-home/zenbook/zenbook-flip-15-q508-amd-ryzen-5000-series/helpdesk_download/
- Pros mentioned:Performance
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing and also cheap. My wife got it before me. She has been using for 1 year and she loves it a lot. And finally I could find it as a open box and it is amazing too.
I would recommend this to a friend Good laptop, some negatives
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good overall laptop, but I would NOT buy it expecting to play too many games or do to CPU-intensive tasks in general. Mine stopped running video games at a playable framerate a little while after buying it, and it was kind of disappointing, especially since it has a Ryzen 7. Also, the keyboard backlighting isn't very bright and isn't worth using when there is almost any lighting in the room during use. Overall though, for general work tasks and school use this is a good purchase and I'd recommend it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DylanS,
We apprecaite your feedback on this model and we apologize for the change in performance issue you experienced with this product. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207006801-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Customer service & warranties don’t exist!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must have gotten a lemon because I’ve had nothing but issues since day 1! Brought it in within 4 months and geek squad claimed there was nothing wrong during their “diagnostics” check!! Battery didn’t last more than 2-3 hours and the computer kept freezing! I did my research and chose asus because it’s a great brand and the Ryzen processor was one of the best! I got a great price as it was the last one and seemingly still paid quite a bit of money with all the additives! I think it was the floor model and placed in the box because now, even with Best Buy total protection, they refuse to fix it claiming nothing is wrong and it’s out of warranty and there is nothing they can do! Countless phone calls with endless multiple service representatives and supposed managers with me as the scapegoat and middleman somehow!! The customer service was absolutely dishonorable! They had me chasing my tail, going to the different stores calling the 800 number speaking with managers getting a case number only to call back and get somebody completely different who claimed they couldn’t honor or reimburse me for this now seemingly useless computer even though there’s records from day, one of me coming in now, five times to have this fixed!! no one there actually cares about their job let alone honors a title of a manager like any other blue color worker they’re collecting a paycheck and going home forgetting what it’s like to be the actual consumer!!
No, I would not recommend this to a friend- Pros mentioned:Touch screen
Fast, nice screen quality & great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my 11 years old son, and he is really happy with it, laptop is fast and screen quality is really nice. I purchased it with a great discount ($499+tax) and I think it was a great deal.
I would recommend this to a friend - Pros mentioned:Speed
Premium feel, very fast.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife's old laptop finally died so I did some online research and came across this gem. It's very quick, has a nice premium feel to it. I may need to "break" my laptop so I can upgrade myself.
I would recommend this to a friend