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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 322 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers appreciate the Zenbook 15.6" laptop's touchscreen, performance, and battery life, frequently praising its ease of use and good value for the price. Many found the graphics capabilities satisfactory for their needs, and the lightweight design convenient. However, some users noted limitations in RAM and storage, while others mentioned occasional fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 322 reviews
  • Rated 3 out of 5 stars

    unexpected features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop did not come with the specs for NVIDIA video memory that they offer. Has integrated AMD Radeon video memory

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear angeldario1,


      We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. This model comes with both Integrated AMD Radeon™ R7 Graphics and a Discrete NVIDIA® GeForce® MX450 2GB GDDR6.
      If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207006801-0006) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Getting used to it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so different from the Lenovo it's replacing I sometimes have trouble getting it to do what I want, but it seems like a really good computer. It keeps throwing new stuff at me. It used to show me a new scene from somewhere in the world when I booted. Now it always comes up with this.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Graphics, Performance

    Rated 5 out of 5 stars

    Impressed with the ASUS Zenbook: A Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ASUS Zenbook 15.6" Laptop from Best Buy, and I am absolutely thrilled with my purchase. This laptop has exceeded my expectations in terms of performance, design, and overall user experience. Allow me to share my positive feedback on this remarkable device. First and foremost, the performance of the ASUS Zenbook is outstanding. Equipped with an AMD Ryzen 7 processor and 8GB of memory, it effortlessly handles all my demanding tasks, from heavy multitasking to resource-intensive applications. Whether I'm editing videos, working with graphics, or running multiple virtual machines, this laptop delivers smooth and lag-free performance every single time. The inclusion of the NVIDIA GeForce MX450 graphics card further enhances the experience. I can now enjoy crisp and vibrant visuals, whether I'm streaming high-definition videos, playing graphics-intensive games, or editing photos. The laptop's display is simply stunning, with excellent color accuracy and sharpness, making it a pleasure to work or relax with. In addition to its impressive performance, the ASUS Zenbook also shines in terms of design and portability. The light grey color gives it a sleek and sophisticated look, making it a stylish companion for any professional or student. Its slim profile and lightweight construction make it incredibly portable, allowing me to carry it effortlessly wherever I go. The 15.6" display strikes the perfect balance between productivity and portability, offering ample screen real estate without compromising on mobility. The inclusion of a 256GB SSD provides fast boot times and snappy application launches. I appreciate the ample storage space for my files, and the SSD ensures that everything loads quickly and efficiently. The laptop's battery life is also commendable, allowing me to work on the go without constantly worrying about finding a power outlet. Furthermore, the keyboard and touchpad of the ASUS Zenbook are a joy to use. The keys are well-spaced, offering comfortable typing experience even during long hours of work. The touchpad is precise and responsive, making navigation a breeze. Additionally, the backlit keyboard is a thoughtful addition, enabling me to work even in dimly lit environments. Finally, I must mention the excellent customer service I received at Best Buy. The staff was knowledgeable, friendly, and helped me choose the perfect laptop for my needs. Their expertise and guidance made my purchasing experience a delight. To sum it up, the ASUS Zenbook has proven to be an exceptional laptop in every aspect. Its powerful performance, elegant design, and convenient portability make it a top choice for professionals, students, and anyone seeking a reliable and high-performing laptop. I am grateful for this purchase, and I highly recommend the ASUS Zenbook to anyone in search of a premium computing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Graphics, Performance

    Rated 5 out of 5 stars

    A Stellar Device That Exudes Elegance and Power

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ASUS ZenBook, and it has completely blown me away with its exceptional performance, stunning design, and remarkable features. This laptop is a true masterpiece that deserves every single one of its five stars. Allow me to share my experience and highlight why the ZenBook is a class-leading device. First and foremost, the ZenBook's design is simply breathtaking. The sleek aluminum unibody construction exudes elegance and sophistication, making it a head-turner wherever I take it. The thin and lightweight profile makes it incredibly portable, ensuring that I can carry it effortlessly while on the go. The attention to detail in the design, such as the diamond-cut edges and the iconic spun-metal finish, adds an extra touch of luxury that sets it apart from the competition. Beyond its captivating appearance, the ZenBook's performance is nothing short of exceptional. Equipped with the latest cutting-edge hardware, including a powerful processor and ample RAM, this laptop handles everything I throw at it with ease. Whether I'm multitasking, editing high-resolution photos, or running demanding software, the ZenBook never fails to deliver lightning-fast performance and seamless responsiveness. The speed and efficiency of this device are truly remarkable. The display on the ZenBook is a visual delight. The NanoEdge display with ultra-slim bezels provides an immersive viewing experience, bringing my content to life with vibrant colors, sharp details, and excellent contrast. Whether I'm watching movies, editing videos, or working on creative projects, the display offers exceptional clarity and accuracy. The wide viewing angles ensure that I can enjoy the visuals from virtually any position without any loss in quality. One standout feature of the ZenBook is its keyboard and touchpad. The backlit keyboard is an absolute pleasure to type on, with well-spaced keys and a comfortable typing experience. The touchpad is precise and responsive, supporting multi-touch gestures effortlessly. ASUS has also integrated the NumberPad, a clever touchpad feature that turns it into a numeric keypad when needed, offering convenience without compromising on design. In terms of connectivity, the ZenBook leaves no stone unturned. It comes equipped with an array of ports, including USB-C, USB-A, HDMI, and an SD card reader, ensuring compatibility with various devices and peripherals. Additionally, the battery life is commendable, allowing me to work for extended periods without worrying about running out of power. The fast-charging capability is a game-changer, allowing me to recharge the laptop in a fraction of the time. Lastly, the ZenBook's software and user experience deserve a mention. The pre-installed operating system is clean and optimized, providing a seamless and intuitive interface. ASUS's attention to detail shines through in the software, ensuring a hassle-free and enjoyable user experience. In conclusion, the ASUS ZenBook is an absolute gem in the world of laptops. Its stunning design, outstanding performance, exceptional display, and remarkable features make it a clear winner. Whether you're a professional, a student, or a creative individual, the ZenBook caters to your every need with unmatched precision and style. Undoubtedly, it deserves a solid five-star rating and my highest recommendation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading open-box condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered an open box unit of excellent condition to save few bucks, but what I received is a laptop full of scratches and black marks on the bottom of the laptop as shown in these photos. Screen is okay but this does not make this unit in excellent condition! When I chatted with a CS, they offered me a 10% discount only which I declined. The laptop arrived late and the condition is really bad and all they offer is 10%. No, thank you, I will return it for a full refund and never buy again from you.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AbuZaid,

      I am sorry to hear about the unfortunate experience you had with this unit arrivingin poor condition. I would recommend that you reach out to Best Buy support team to see if you can return the device for a replacement, based on their return policy. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2205035167-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance, Touch screen

    Rated 5 out of 5 stars

    Keyboard Light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is very quick and user friendly. We had a Asus laptop for 10 yrs plus. Hoping this one last that long. It's a lot lighter. Touch screen and flip feature is a plus Excellent price for all the features. Drawback is when the backlight on the keyboard is on letters are very hard to see

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    A Sleek and Powerful Workhorse: ASUS Zenbook 15.6"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Zenbook 15.6" Laptop is a compelling choice for users who need a stylish and portable laptop that can handle various tasks, from productivity to light gaming. Its sleek design, strong performance, and excellent build quality make it a worthy contender in the mid-range laptop market. However, those seeking longer battery life or more storage options might want to explore other alternatives.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    asus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer broke in 2 days “windows could not losd properly”

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear nunnn,

      We are sorry to hear about the unfortunate experience you're having with your unit. We would recommed that you perform a system restore by attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support
      Troubleshooting: https://www.asus.com/support/FAQ/1018810/ Asus

  • Pros mentioned:
    Performance, Touch screen
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Great Touch Portable that offers light gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 4 stars because of the limited RAM and storage space. I highly recommend this laptop (on sale) for a capable, highly portable touch device that will also allow you to do some gaming. The device performs well, hasn't run into an issue where it hangs despite the workload I put it under. It's zippy, but I wouldn't say it's fast with the caveat my bar for "wow that's fast" is based on another laptop I own, the Alienware R6 with a better/newer processors and 32gb of DDR5 dual channel RAM. For most people who don't buy gaming computers this thing will feel fast. The only limitations I've run into so far have been associated with the limited RAM and storage space. You can do so light gaming, but you can't go crazy because the GPU is capable, but weaker and the RAM available would bottleneck a stronger GPU anyway. But, I was able to play Marvel's Spiderman Remastered on medium settings with AMD FSR 2.1 enabled and had a very respectable experience. NBA 2K21 runs with absolutely no issues, and I've also installed Resident Evil: Village, Halo: Infinite and Scarlet Nexus to an SD card and confirmed they all work without issue. You will need to buy an SD card for the space. 256 gbs goes fast, and with Windows some of it is already taken by the large OS. Luckily, as app installs go, we live in 2022 and lots of apps have WebApps that don't need to be installed locally, so I'm able to save space using those. Overall tho, great machine, the form factor and touch really put it over the top for me however. You won't find many laptops you can game on with a touch screen under $1500, and I was able to snag this machine for under $500. Buy it on sale, it's an incredible value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great laptop for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Screen is a great size and image is very crisp. Keeps a charge for a long time. Great for overall daily use. Reasonably priced for what you get.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Great laptop for productivity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop for school and light game design, I have been for over a year now and have no issues! its touch screen and track pad work great even after a lot of bumps and falls, and it's wonderful for productivity. the fans in the laptop rarely ever get loud and if they do, its only for a few seconds before returning to silence.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Good value for school casual gaming and basic work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for 6 months. Good value for the screen size, speedy processor, SSD, built-in camera, a numpad, and a dedicated GPU! That's all it needs for school, casual gaming, and some basic creative work. Bonuses are the touch screen, backlit keyboard and it's foldable into tablet mode! But beware, the screen is very glossy. I recommend having a microfiber cloth handy at all times if you use the touch screen often. Paid $530 (before taxes) for this. Now at $479. It's a good deal!

    I would recommend this to a friend
  • Cons mentioned:
    Ram, Storage

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for school. I am a computer science major so very good for coding classes if you’re on a budget I would recommend looking for a version with more RAM tho. I haven’t had any problems with it only thing that sucks is the storage, you’ll run out of space pretty fast. Face recognition works almost all the time, the camera quality is not the greatest if you care about that sort of thing. Still it gets all basic necessities done with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It's Worth It

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight with enough power to do what I need and priced reasonably.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my sister and she couldn't be happier. She uses it for her work from home job and it handles what she can throw at it. It boots up fast, can multitask no no problem running multiple application and is blazing fast. At a 800 price point, she more than happy with it. The battery life is decent at around 7 hours. If you can get it on sale, definately recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for a college student. I got this to upgrade my old Chromebook and wow, I didn’t know what I was missing on a Chromebook. Plus, having a touch screen and the ability to fold the keyboard back are amazing features that I find very convenient. The screen display is really nice and it’s fast. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Great midrange laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, overall. Gives me 5-10 hours of battery life, depending on what I'm doing. Still running like butter, for now. You can run some light games or games from 4-5 years ago. The screen is 1080p. Would've loved a 4k screen but I guess it isn't really needed on a 15.6 inch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, the best computer I've had in 20 years, touch screen is awesome, I definitely probably could have used a little more storage but it's all good

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Pleased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super! Had to get an emergency laptop after my old laptop died on me, I'm pretty amazed on the performance of the Ryzen 7 5700u for school use and some casual gaming. Battery is average for use. However, the ram is not upgradable since it is soldered, so you are stuck at 8GB which is okay for basic tasks and such. The screen is bright, high rosolution, and has a touch screen that can flip! Storage seems a bit too small and only has one m.2 slot (which was the main) so ended up upgrading to a 1TB Samsung 980. Facial Recognizion is quick. The backlit keyboard is very useful making it easier to see, the build quality is amazing at everything. I highly enjoy this laptop for daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value for the money! Don't pay for MSRP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snagged these bad boy for under $400 bucks once I saw it was available in an open-box in excellent brand-new condition! That to me was a STEAL. This laptop was previously $869.99 just last week! Got it for half the price and I couldn't be happier. Spec-wise I think it's a great value for the money. Its more than enough to perform your daily task (browsing the web, youtube, office and school use etc). The HK sound on this 2-in-1 is superb! Nice and crisp. The display I think is great for its price-point. My only gripe is that I wish it had more memory but def not a deal breaker for me as I am not a power user. Highly recommend this to anyone who's looking for a 2-in-1 laptop with great build quality, performance and sound.

    I would recommend this to a friend
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