Customer Ratings & Reviews
- Model:
- UX3407QA-X1P512
- SKU:
- 10498046
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like the ASUS Zenbook A14, but my experience has been nothing but frustrating. The biggest problem is the battery completely dying after only a few months of use. The laptop went from having decent battery life to not holding a charge at all, and I ended up having to replace the battery way earlier than I should’ve. For a product in this price range, that’s unacceptable. Outside of that, the laptop is lightweight and looks nice, but none of that matters if the thing can’t even stay powered on reliably. A laptop is supposed to last, not fall apart after a short time. Overall, I’d give this a 1 out of 5. I can’t recommend it to anyone. There are better options out there that won’t have you replacing parts months after buying it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MorielS,
Thank you for sharing your experience with the ASUS UX3407QA Zenbook A14. We sincerely apologize for the frustration caused by the battery issue and understand how disappointing it must have been to replace the battery so soon after purchase. Your feedback is very important and will be passed along to our product team for review.
In the meantime, we recommend the following troubleshooting steps in the FAQ linked below that may help prevent similar issues or improve battery performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506017063-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
My first laptop, for College
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The texture on this laptop is amazing, the weight of this laptop makes it so much easier for me to bring it along during my travels. The system itself has been 10/10, nothing too complicated, and the graphics are really good.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product and can handle a lot of the tasks that you need it perform with ease!!
I would recommend this to a friendExcellent laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent computer, it is very fast and it has good resolution. I am happy with my purchase.
I would recommend this to a friendAll Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and nice service! Highly recommend Best buy!
I would recommend this to a friendGood deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase and a pretty good price.one of by best purchase this year
I would recommend this to a friendMacbook Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent as expected very smooth and handy for students.
I would recommend this to a friendI bought a computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My younger brother needed a computer and that was our best offer, I gave it to him for Christmas and he was very happy it was very easy and thanks to the Best Buy guys for helping me
I would recommend this to a friendZenbookA14
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop with great battery life, highly recommend to student who are currently in university!
I would recommend this to a friendAwesome battery life and nice display, build etc.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good overall experience. Like the touch and feel. Touchpad is super smooth. The battery life is crazy long, I love it! I feel like money well spent!
I would recommend this to a friendDecent for the sale price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this laptop because the form factor is excellent and it’s an attractive, portable device. The display is nice, performance is decent for everyday tasks, and it feels like it was built for travel and productivity. That said, after using it for a while, it just didn’t feel like the right fit for my needs. The performance and overall feel wasn’t as premium as I expected and I kept feeling like I was compromising on the overall “daily driver” experience. I also found myself wanting something that better fits my long-term ecosystem and workflow. It’s not a bad laptop at all it just wasn’t the right one for me, so I decided to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Camp,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2601019766-0002] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Nice specs for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems okay, but I would have preferred more than one usb-b post, since my mouse uses the only one available. Asus keeps sending me emails asking me to complete my product registration, but the link provided goes to a Page not found error.
I would recommend this to a friendSmooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy transition between tabs and smooth feeling all through every tab
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One heck of a machine for the money. It is the Best Buy. No pun intended
I would recommend this to a friendHappy with the Asus laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband is happy and got the asus for a great price.
I would recommend this to a friendSuper clear and efficient.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the screen is great. The laptop itself is light as a feather.
I would recommend this to a friendGreat deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great purchase. I’m so happy with this laptop
I would recommend this to a friendDecent laptop. Buy on clearance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen and decent weight. Run slightly warm. I had to return it because the school's requirement was a 16GB laptop. This computer is fixed at 8GB.
I would recommend this to a friendGreat battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrific battery performance. easily operate for 20hrs without charging
I would recommend this to a friendGreat for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a great school/ travel laptop, very lightweight and great quality
I would recommend this to a friend