Customer Ratings & Reviews

Very nice machine with a major flaw! Defects in the finish in the corners of the palm rests and around the edges, especially around the touch pad. Dark spots that look like the finish is thin and the dark metal underneath is showing through. Liked the machine but couldn't live with the defects so I traded for another which had the same issues! I found out that this is a common issue so I gave up!

Laptop was nice but has fo return because of no sound

The display is AWFUL! There is no way in this or any other universe in which this thing is 1920x1200; my old laptop, which is 780, is sharper than this. The letters are not sharp at all and I can see each pixel. One review mentioned small letters were a problem, but it's not only small letters, it's everything. Also, there are these stain-looking marks all over the laptop, like it was used. Unfortunately, due to travel I'm past the return window so I'll have to keep this thing, but I am sorely disappointed.

ASUS is known for packing in a lot of value and innovation in their laptops. The ASUS Zenbook A14 with the Snapdragon X Processor is no exception. Qualcomm is relatively new to the Windows PC market, as their chips are mostly used in phones and tablets that are ARM devices. ARM processors and Windows have not historically played well together, but that has changed quite a bit in the last year. Windows 11 has an ARM version of the OS, and many other software companies have products that run natively on ARM or on the included Windows ARM emulator. That technobabble aside, this ASUS laptop features a new case material that is a blend of ceramic and aluminum. This makes the laptop lightweight, but has the added benefit of great heat transfer and no fingerprints. I have last year's ASUS Zenbook 14, which runs on the Intel Core Ultra 5 with 8GB of memory. So some of my comparisons will be with that system, which has been amazingly good. This Zenbook weighs in about 7 oz less than my older Zenbook--for a total of about 2 lbs, 6 oz. It fits great in my backpack when I ride my bike or motorcycle into work. The build quality is very good, and the laptop power supply is compact. You can actually lift the lid of the laptop without the base lifting off the surface--nice! There are ample connection ports on the laptop, which includes a USB-A, two USB-C (40 Gbps), a full-size HDMI (thank you) and a headphone jack. Note that plugging in the power supply uses one of the USB-C ports. As far as performance, the Snapdragon X Plus CPU is the middle of the road. The Elite is the top of the line (at several hundred dollars more), and the X is the base (at several hundred dollars less). The Elite also has a much better integrated GPU than the Plus or the X. Like with any laptop, you need to know what you are going to be using it for to pick the best processor, integrated GPU and memory for your needs. I have owned laptops with the Elite, and I will confidently say that the performance of the Elite is far superior to the Plus for certain tasks--like gaming, complex calculations, and video editing specifically. However, if your usage is mostly limited to typical tasks like Microsoft Office, e-mail, web browsing, light gaming, and other less complex computing tasks, this Snapdragon X Plus will feel quite peppy and there will be no graphics lag when scrolling on the internet or through documents. Programs like Word and Excel start up almost instantly. I would put the performance of the X Plus processor in line with the Intel Core Ultra 5 for single- and multi-core speeds, which is quite impressive. However, the Core Ultra 5's integrated GPU is far superior to the X Plus' integrated GPU, and that showed up not only in the Geekbench numbers (25424 vs. 9654), but also with video encoding (326 frames per second vs. 154 frames per second). The Elite actually performed better all around than the Core Ultra 5, as an additional comparison to consider. The keyboard has very good feel, and the tan color allows for nice contrast with the backlighting. The trackpad is responsive, is a good size, and has some special features on the far left and right sides that are indicated with a nice instructional sticker that is applied to the trackpad when you pull the laptop out of the box. The OLED display is crisp with deep blacks and bright whites. The contrast is wonderful, especially if you are coming from a different technology of screen. OLED screens are naturally bright enough to use outside, but you do need to be aware of the glare. Note that the display is not a touch screen. The built-in camera has good resolution, but there is no physical toggle switch to cover the camera. Sound quality is good, but this laptop does not feature premium speakers from Harman Kardon, like some other ASUS laptops. The Harmon Kardon speakers on my other ASUS Zenbook sound better. The last thing I want to mention is compatability. There are still some compatability issues with Windows PCs running ARM processors. There are some games that will be glitchy or will run slow (or not at all) through the emulator. I have newer Canon and Brother printers. While the printer drivers included with Windows run the print functions of both machines just fine, scanning is a different story. For example, Brother's iPrint and Scan flat out does not install and I had to find an alternative program for scanning. There are plenty of free choices available on the internet--you just need to look for them (I like NAPS2). For Canon, one of my favorite utilities for printing photos also will not work (it is a bit older), and I had to find an alternative. Be sure to do a little bit of research and make sure all the programs you like to use either have an ARM version or will run on the emulator. These were the only two I ran into. Overall, I found the emulator works well and does not slow down the laptop considerably for most applications. The one I found that slowed down the most was a statstics package I use occasionally. Analyzing 100,000 data points on the Core Ultra 5 was instantaneous, while on the Snapdragon X Plus, it took almost 13 seconds. In conclusion, this ASUS laptop is really nice. It's lightweight and I literally had the battery last nearly 26 hours on a single charge. Wow. The overall feel is wonderful and it has peppy performance. Minus one or two compatability issues because of the ARM processor (which I found go-arounds for), it performs tasks well.

This product is great, but it's not suitable for my job.

I was doing some research on a notebook PC that feels like, well, a notebook. There's so many options when you use that search term, though very few are actually that portable. I got to the point I was thinking of just hedging my bet and going with a nice Chromebook since the kids use them all day for school and they're light and portable. Thankfully, I came upon this Asus Zenbook A14 notebook! It's an actual notebook in both size and weight, not to mention the rounded corners and soft, smooth feel. Even the color made you think less tech and more book-like as if it would blend in with your folders. I've owned a Zenbook for over 4 yrs now and it's my go-to for most basic tasks like surfing, emails, or social. But this one has some really smart tech with your own Copilot AI button for whenever access to your most pressing questions. The screen, being OLED, is incredibly sharp and efficient, even though it's only FHD+ (1920x1200) yet taller than my old model. This is the first time I get a Qualcomm Snapdragon chipset on a PC; I'm familiar with they're stellar performance on my Android phones, so I thought it was worth the gamble. I'm pleasantly surprised it handles itself quite well and runs very efficient compared to your typical Ultra core or Ryzen cores. I wouldn't go playing intense gaming apps on it (quite lagging) but it gets the job done for the most part. I've got a full-sized keyboard with 3 step backlighting and a large trackpad with edge shortcuts for volume and display brightness (if you're lazy). There's 2 Thunderbolt-4 ports, an HDMI 2.1, and headphone jack on the left side, and a lonely usb-A 3.2 on the right. Speakers from Harman Kardon do a great job simulating surround sound and get plenty loud, unless you're suspending it in the air. I would've liked the ease of expandability of a microSD-XC slot as I had on my previous Zenbook rather than spending more for a 1TB+ drive. The AI-sense camera identified my face only once of the 5 times I've used it, suggesting it may not be good at certain light levels. You can't go wrong with this Zenbook for your everyday needs, unless you're a gamer. It's very light and sturdy, feels premium and the battery lasts all week (3+ hrs/day, currently at 36%). You'd be hard pressed to find a more notebook-y laptop than this.

Charged my laptop when i opened the box and tried to use it 3 times. Next time i tried to charge, the unit is not charging. I’m still out of the country but will return/have it checked unit at best buy next week.

After spending a week with the new ASUS Zenbook A14 Copilot+ PC can confidently say this is one of the most well-rounded Windows laptops I’ve used in a long time. It’s a perfect balance of battery life, portability and performance. The biggest headline here is the battery life—it’s phenomenal. Ive been using this laptop for a week and im getting around 20 hours of use on a full charge. My typical workloads consist of web browsing, office apps, streaming music, emails. I haven’t adjust with power the settings or battery saver modes—just plug and go. This is one of the first laptop I’ve used where I didn’t need to find a charger during the day. The chassis is light but solid—easy to carry around all day, but it doesn’t feel cheap or flimsy. The Zabriskie Beige color (I don’t know where they get the names of the color) gives it a clean, modern look that stands out. (which I like, different from black or gray) Something you cant tell online is the surface material: it’s different from your typical aluminum or plastic. Not too smooth, not too rough—it just feels really nice to rest your hands on. Too me its like touching an outdoor tennis or basketball court but not too rough. Good balance between smooth and texture. The FHD+ OLED display is vibrant and crisp, with great contrast and deep blacks. Perfect for streaming, photo viewing, or just making everyday work feel premium. The keyboard is firm, responsive, and comfortable to type on. My hands are about average size I guess. It has just the right amount of feedback and travel. With the Snapdragon X Plus chip, everything feels quick and snappy. Little worried about compatibility on some software but I haven’t run into that issue yet. It's not a gaming laptop or a heavy-duty content creation machine, but for office work, multitasking, and general use, it’s more than capable. And it stays cool and quiet throughout. As a Copilot+ PC, its suppose to have AI features. I haven’t used it as much but going to see how it will make my life easier. If you’re looking for an ultra-portable laptop with standout battery life, a solid feel, and a premium screen, the Zenbook A14 is a smart pick. ASUS nailed the basics, and added just enough thoughtful design touches to make this laptop feel special.

Instantly returned, had smudges on the side like many other reviewers.

This laptop has many wonderful features but let me start with the best one...The Sand Beige color of this laptop is outstanding and is unlike any other color option that I have seen for a piece of tech. It is pretty spectacular. The unboxing of the device was a premium unboxing for a windows computer and was package very well. Ever since Microsoft released the Copilot + PC I have been intrigued by these devices and like others, this Asus is fantastic. It has a projected battery life of 32 hours which is incredible for travel. From my use case, which has generally been email, power point and internet surfing, I have only had to charge the device one or two times. It noticeably last all day. The Built in copilot AI is also a wonderful thing and I like the ease in which you can interact with it. The device is very light and weighs close to 1000 grams and its very light. It is mostly due to the new Ceramic / Aluminum hybrid that is ASUS proprietary mixture. It is both lightweight and durable. This is a good trend and I am glad that ASUS is leading it. The snapdragon processor is also very reliable and very fast for my day to day needs. I am really glad with this product and highly recommend it.

The new ASUS A-14 Zenbook laptop is a very nice iteration of what an inexpensive quality laptop can be. It's design and execution is very nicely done and provides a light weight, thin and highly useable laptop computer. The ASUS A-14 Zenbook comes with a 512 GB SSD, 16GB RAM, a low bulk light-weight profile and a thin alloy skin in Zabriskie Beige that doesn't hold fingerprints on its skin. The OLED screen is bright and beautiful and is not a touch screen. ASUS built in an HDMI port, a 3.5mm headphone jack and 2 USB Type-C ports that provide power input, data input and output ports, more than many laptops out there. The laptop features a Microsoft Windows 11 operating system and includes Windows Edge browser, Co-Pilot AI and Windows Security software. ASUS offers it's ASUSTEK Glide software for use on this laptop. The laptop will support up to 3 screens at once with up to 4k resolution. This is a very nice affordable business or personal use laptop computer! Don't expect it to run large gaming applications but it works great for email, word processing, spreadsheets, internet browsing, etc. It has two internal fans to help keep it cool when operating under high demand conditions. The battery life is upwards of 14+ hours and can get you through a full day of use. Overall, the keyboard is good, the OLED screen is brilliant and the battery life one of the best out there. This light, thin and beauty of a laptop, I recommend highly! The A-14 keyboard has a nice soft touch to it and is comfortable to use. I would like the platform to have more adjustable risers underneath for even more comfort.

died after 4 months of light usage. calling best buy today to try to get it to work again. :(

The OLED screen is simply beautiful. The colors are pure and the blacks are very dark. It’s also very lightweight. The battery life is exceptional.The half terabyte SSD is adequate as a main drive. This is my first Snapdragon CPU (8 cores so fewer lags) and it seems quite fast when web browsing and O365 use. The touchpad is very responsive. One downside, the speakers are “meh”. The sound seems to come mostly from the left side. The addition of a neural processor means that it’s more than Copilot-ready, though honestly I couldn’t tell the difference between copilot’s responsiveness with the neural processor compared to another laptop without the accelerator. The specs on the Pluton security processor are good and the design seems sound, but time will tell. Security features take time to bake. The human presence sensor is a nice touch as it should prevent the screen from shutting off when watching a movie, but I didn’t test that. That feature, together with the face recognition are a nice pairing. All in all, this is a very nice laptop for the price with a lot of high end features. If your use is mostly web and Office-based, this is ideal. It is, however, not a gaming laptop.

The store manager Michael is the worst human on planet earth.

It came with mold,and it looked like is was used already

Loved the small size but it was too complicated for me. Nothing was intuitive. Word and excel were highly unstable.

Don't buy anything used here. I used pc once, tried to use today nothing but blue screens. Wont even let me reset. Go figure it's 7 days past return window.

Immediately upon unboxing I noticed how light and how high quality this laptop feels. As for the overall feel, it's super thin, extremely light and the finish/feel of it feels premium and high quality yet very rigid and durable. Let's dive in! Powering it on and charging it the first time is pretty quick, and you'll be up and going in a matter of a few minutes. Setup asks a few questions and gets you to create an account or sign in to an existing Microsoft account which is easy and makes it easy to sync your mobile phone to this PC so you can get all your messages and photos with ease and even use your phone's internet connection when you're not on your home or work Wifi. This also enables you to sign in to the other Microsoft apps and Edge browser (all of which is optional) and helps add even more features to make it easier to use and keep things in sync across multiple devices. With setup out of the way, the software included is mostly just to support the PC and help you get the latest updates from Asus, though Asus does bundle a few extras which are totally optional. Display, Keyboard, and Speakers: The screen is rich, vibrant and crisp and has some minor glare but not as bad as other laptops I've used. I do really like this laptop's OLED display's brightness and colors. As for the keyboard, it feels pretty solid and is one that I found I was able to type easily on, it had the right amount of activation on the keys and the backlighting is definitely nice to have when using it in darker areas. The sound quality the speakers have is good, and pretty loud. I'd equate it to the same kind of quality and sound you'd expect to hear out of a tablet. Not the loudest, or most bass but just right for everyday use. Connectivity, Ports: This laptop definitely has good connectivity with Wifi that seems stable and fast as I had no issues connecting and doing transfer tests on my internal 6E Wifi network. All of the file transfers were as fast as those I'd see on gigabit ethernet, so this machine does seem to have a good Wifi chipset. For ports, there are plenty for expansion and high speed docks. This machine does have a USB-C that supports displays and high speed data transfer so it's easy to connect it to an external monitor and other peripherals. Performance: Where this laptop shines is battery life and performance. For the common things you could do on this laptop, email, word processing and light photo editing you'll get excellent battery life where the battery can easily last a day with casual use. It is powerful enough to support heavier tasks but at the expense of battery life. In my use though, I found that I have been able to go a whole day without charging in most circumstances with pretty moderate use throughout the day. Overall this laptop has been great and would be an excellent choice for entertainment (not necessarily gaming) school, or office work. It's super light, has great battery life and to me hits all the right marks for these uses. I'd absolutely recommend this laptop.

AI and ASUS are the next gen answer to productivity. ASUS has several different laptop models with Microsoft Copilot installed as the focus of its infrastructure. You just need to figure out which model best suits your needs. Something focused on performance for gaming, intense productivity or in-depth creativity, with limited battery life or something a little less intense with a much greater battery life. I have the Zenbook A14 with the Qualcomm Snapdragon X Plus processor. Some of the other current models include the Intel Core Ultra 9 processor for more demanding needs. The Snapdragon X Plus processor is an ARM based processor. Unlike the x86 processors, this Qualcomm processor offers a good balance of power and efficiency, with the bulk of its attributes leaning more towards efficiency with the best battery lasting times in the current 14” Zenbook line up. This model’s battery life can provide up to 32 hours of use in certain situations. Obviously, more demanding tasks can shorten this expectation. I will tell you that most of my uses were very close to that expectation. I could easily go for several days before needing to charge the battery again. My primary uses would entail working through emails, using Excel spreadsheets, Word docs, PDF editing and some picture editing. The built in AI makes the workload not only go smoother but a lot quicker. Because of the low draw cpu and gpu the laptop never seems to actually get too warm like older laptops or high performance laptops would. Some of my other laptops would actually get almost too hot to touch but this stays virtually cool almost all the time The only time I saw it get a little bit warm was while I was using it when it was plugged in and charging. The heat pipe and dual lightweight aluminum fans with ASUS’s advanced cooling system keeps everything pretty cool for hours. I cannot believe how light and thin this laptop is at less than three pounds it barely feels like you're carrying anything at all, And the 14 inch screen makes this laptop small enough to fit in any backpack or carry bag. This feels more like a chromebook than a laptop. It seems crazy at this point in time that computers can virtually think for themselves. Today's AIs are leaps ahead of the digital personal assistants that most of us were familiar with using on our phones and computers. Copilot is very intuitive, and has a nice set of narratives to keep everything clean, respectful, safe and extremely helpful. I was easily able to use Copilot to summarize information needed to write a document advising employees of upcoming changes. Copilot not only includes the facts but can create the document in an empathetic way if desired, or keep it precise and to the point with just the facts. The options seem to be endless, and with Zenbook’s NPU working at Up to 45 TOPS, most everything seems to happen with the blink of an eye. Obviously more tasking operations will take a bit more time, depending on the amount of data needing to be processed. NPUs typically work in conjunction with CPUs and GPUs, not as replacements. The NPUs can then accelerate AI-specific computations, as that is their primary goal, freeing up the CPU and GPU for other tasks. NPU- Neural Processing Unit a specialized processor designed to accelerate neural network computations and AI-related tasks Unlike CPUs and GPUs, NPUs are optimized for parallel processing, making them efficient for tasks like image recognition, natural language processing, and other AI-intensive workloads. They are increasingly common in devices like smartphones, laptops, and even PCs, where they help offload AI tasks from the main CPU and GPU, improving performance and power efficiency They say that a good NPU for general AI use should be able to handle 40 TOPS. TOPS= Tera Operations Per Second (Which is how many trillions of operations a processor can perform in a single second) 45 TOPS should be sufficient for most AI photo editing and image generation. I did try out Copilot in the Paint app, to enhance some sketches. You can alter the amount of the AI “creativity” with a slide bar, for a little enhancement, or full on liberties. You can also edit photos in the Paint app, and remove objects and backgrounds or insert something created by AI. Super resolution in photos, enhances the resolution of any picture to increase the photo size and clarity. On a side note , if Microsoft's Copilot is not your preferred AI, there are other Windows based options out there. Also, the microphone must have excellent gain on it, because the room needs to be completely silent in order for me to get a non interrupted conversation with the AI. If you have the TV or radio on, it will respond to anything being said through those speakers. Even with the TV muted, I have a fan in the background, and the AI stutters as it picks up the noise from the fan or any other background sound. (There should be a way to adjust the sensitivity on what the AI is listening to) I tried benchmarking the laptop, but because it has an ARM processor, most of the benchmark software I have wouldn’t work with it. I was able to get a rating with Cinemark and it received a 520 for the multi core test putting it in the 4th tier, with 1625 being the top score. In the single core test, it received a 108, with the top contender getting a 113. The Passmark rating was 2842.5 I would also like to point out, that the scores received were pretty much the same on battery power or plugged in. While this laptop doesn’t score in the top tiers, it did manage to handle all the productivity apps and multitasking I threw at it without issues. I had a secondary monitor plugged in and was running Excel, Chrome, Citrix, Word, and a PDF editor all with no issues. Separately I was able to run some video editing software like Davinci without issues. I did try to run some games just to see how they would work. Fortnite wouldn’t run because of a 430 error (which was not a capability issue), but either way it wouldn’t start. I was able to run Marvel Rivals, but not very well. It was very laggy with the standard setting, and was only able to reach an average of 8FPS. After adjusting the display setting to the lowest, the game ran at 11FPS, but still extremely laggy. So, gaming on this laptop is probably going to be limited to web based games and stuff like solitaire. The 14-inch WUXGA OLED Display is pretty stunning with full HD, 1920 x 1200 resolution (16:10) and a 600-nit peak HDR brightness and brilliant Pantone®-validated colors even outdoors and a smooth 60Hz refresh rate. The screen is just big enough, and bright enough to make streaming your favorite videos, weekly shows, and the latest movies most enjoyable. The audio is pretty loud and very clear with the dual super-linear speakers. Windows Hello Infrared (IR) camera allows you to unlock your laptop quickly and securely Enhance your video calls with improved lighting, background blur and video effects. Live Captions - offer real time translations as you talk MyASUS provides a collection of handy apps and tools that help you get more out of your laptop, while GlideX enables you to get more done by sharing screens across devices. Plus, ScreenXpert helps you manage app windows across all connected displays GlideX is a cross-device screen-sharing solution, with Mirror and Extend features that give you a bigger and better space for work and play. The Unify Control feature lets you use a single mouse and keyboard set to control different devices from one PC, across different OSes, so you don’t need to switch between devices The recall feature is pretty nice although you have to have either a fingerprint or face recognition active. To Start it and use it. Although If you are the type of person that does not like to use the camera on laptops and such you can tape over the camera while attempting to use this as it will just ask you for your pin or password. You can select any text on the screen while viewing the pictures taken from the recall app. You can also copy images and edit the pictures for sharing. Once you are in the recall app You can either slide the scroll bar left or right to review the screenshots recorded while you have been using the laptop. You can also use the arrow keys left and right to navigate the same screenshots. The oversized touch pad is nice, It makes using it a lot easier the shortcuts to adjust the brightness and volume on the touchpad are a nice convenient feature. There's even a shortcut on the touch pad to open up the ScreenXpert menu, In which you can set up items for task grouping and quick toggles of some features. One of my favorite things about this laptop is the fact that it has virtually all the ports of a full sized laptop, and it comes with a scratch resistant exterior and shock resistant features with US Military-Grade laptop durability MIL-STD 810H. It is also resistant to high and low temperature ranges. Overall, this isn’t the most powerful laptop, but it has all the necessary features to get your work done. The NPU and embedded AI work great, helping to enhance and simplify any task. The laptop and webcam are good enough for content creators and streamers. It is also perfect for watching and listening to your favorite types of media. All this coupled with a light-weight design and low-power consumption architecture, makes for an extremely portable laptop with an incredible battery life.

This laptop packs a ton of features in a very light weight package. To achieve this light weight, you will of course forfeit any medal in the laptop housing. Even though it is all plastic, it feels really well made and durable. The light brown color looks amazing, and the keys are backlit for ease of use in low light conditions. The screen hinge seems heavy duty and the screen is bright and crisp. Startup is fast and setup was quick and easy. It comes with no bloatware and the only added programs are what comes built into Windows. There is no included anti-virus software so you can either use Microsoft's free Defender or add an existing subscription or purchase a security suite. The CPU is powerful yet efficient to maximize battery life. 16gb of RAM gives plenty of memory for multi-tasking and the 512gb hard drive is sufficient for loading a lot of programs and an external backup drive can be added for storing larger documents and picture files. My son is using it currently for his home schooling and he really likes the looks and the ease of portability. Co-Pilot can be launched easily with a hotkey and the CPU is built for AI. This computer provides just the right mix of power, energy efficiency and portability that works perfect for everyday tasks.