Customer Ratings & Reviews
- Model:
- UX3407QA-X1P512
- SKU:
- 11342853
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
Smh bro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was cool at first, but 2 days before a month in; the touchpad stopped working randomly (not the f key that disables the touchpad) and the day after (right now) it won’t turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thugshaker,
We’re sorry to hear about the touchpad and power issues you’re experiencing with your ASUS Zenbook. This is not the level of performance we aim to deliver. To address the power issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the best experience purchasing this laptop!
I would recommend this to a friendIt was highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I just have to remember it’s not touch screen
I would recommend this to a friendOkay option if you dont mind marks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a decent laptop for the small amount off time i had it only thing i dont like is brand new from the box it had stains/marks on it dont find that accepted for a new product at its price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paladin,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We're pleased to hear that the laptop met your expectations in terms of performance, but we’re truly sorry to learn that it arrived with visible stains or marks. That’s not the standard of quality we strive to deliver, especially for a brand-new product. We recommend reaching out to our support team at https://www.asus.com/us/support/callus/ so we can investigate the issue and assist with a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just one month???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a month and it already froze on me twice. I also tried opening some setting but it wont let me do that either....I was only allowed to exit the window. Will be returning today. Everything else its nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JOHNNYR,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are pleased to hear that you found many aspects of the device enjoyable, and we greatly value your positive feedback. However, we sincerely regret the inconvenience you faced, including system freezes and difficulties accessing certain settings. We understand how frustrating this can be, particularly with a new product.
We acknowledge that you have returned the laptop, and we hope the process was completed smoothly and that you received a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Touchscreen and mouse issued
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchscreen and mouse keep locking up so I had to purchase another mouse to finish the job I was working on. Touchscreen worked well this morning, but it is not working now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carol K,
We’re sorry to hear about the touchscreen and touchpad issues you’re experiencing with your ASUS Zenbook A14 Laptop. This is not the level of performance we aim to deliver. To help resolve the issue described, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Touchscreen / Touch Panel problems - https://www.asus.com/support/faq/1042685/
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like the ASUS Zenbook A14, but my experience has been nothing but frustrating. The biggest problem is the battery completely dying after only a few months of use. The laptop went from having decent battery life to not holding a charge at all, and I ended up having to replace the battery way earlier than I should’ve. For a product in this price range, that’s unacceptable. Outside of that, the laptop is lightweight and looks nice, but none of that matters if the thing can’t even stay powered on reliably. A laptop is supposed to last, not fall apart after a short time. Overall, I’d give this a 1 out of 5. I can’t recommend it to anyone. There are better options out there that won’t have you replacing parts months after buying it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MorielS,
Thank you for sharing your experience with the ASUS UX3407QA Zenbook A14. We sincerely apologize for the frustration caused by the battery issue and understand how disappointing it must have been to replace the battery so soon after purchase. Your feedback is very important and will be passed along to our product team for review.
In the meantime, we recommend the following troubleshooting steps in the FAQ linked below that may help prevent similar issues or improve battery performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506017063-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Cosmetic issues like others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews mentioned, laptop came with black scuffs that would not come off. Outside the laptop shell and inside like black marbling in the plastic that as not supposed to be there. We exchanged it and got another one with similar marks all over it. Noticed the floor model had damage too. Tried too different Best Buy locations to get one without black marks with no luck.
No, I would not recommend this to a friendNo sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was nice but has fo return because of no sound
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Missy2005,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you had no sound from the get-go. To resolve this issue, please check inside the Volume Control properties and check if the volume was set to the correct listening level and not muted, and the internal speakers are selected as the output device Also, please verify if the laptop is running with the most current Windows update and the Qualcomm driver package and audio driver posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-a14-ux3407/helpdesk_download?model2Name=UX3407QA were installed. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The worst display ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display is AWFUL! There is no way in this or any other universe in which this thing is 1920x1200; my old laptop, which is 780, is sharper than this. The letters are not sharp at all and I can see each pixel. One review mentioned small letters were a problem, but it's not only small letters, it's everything. Also, there are these stain-looking marks all over the laptop, like it was used. Unfortunately, due to travel I'm past the return window so I'll have to keep this thing, but I am sorely disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user954803,
We regret to learn that you are experiencing display resolution issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506017063-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to change Screen Size, Display Resolution, and Refresh Rate in Windows Display https://www.asus.com/me-en/support/faq/1013049/
asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty, light weight, but I returned it because I missed having touchscreen. Also, the letters and numbers on keyboard are hard to read
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alice,
Thank you for sharing your experience with the ASUS UX3407QA laptop. We sincerely apologize that the lack of a touchscreen and the readability of the keyboard characters did not meet your expectations. We understand how important these features are for comfort and usability.
Your feedback is appreciated and will be passed along to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pros and cons
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the design, but easy to get stains and the internet connection isn't very stable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeunghyounL,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506001833-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Wireless Network (Wi-Fi) https://www.asus.com/us/support/faq/1015073/
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great, but it's not suitable for my job.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear XiaodongSun,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507000882-0007) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Laptop not charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged my laptop when i opened the box and tried to use it 3 times. Next time i tried to charge, the unit is not charging. I’m still out of the country but will return/have it checked unit at best buy next week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JedasVeronicaDaag,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are sorry to learn that you encountered charging issues after initial use, and we sincerely apologize for any inconvenience this has caused. Before returning the unit to Best Buy for inspection, we recommend trying a hard reset which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506017063-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
An actual notebook form factor with all week use!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was doing some research on a notebook PC that feels like, well, a notebook. There's so many options when you use that search term, though very few are actually that portable. I got to the point I was thinking of just hedging my bet and going with a nice Chromebook since the kids use them all day for school and they're light and portable. Thankfully, I came upon this Asus Zenbook A14 notebook! It's an actual notebook in both size and weight, not to mention the rounded corners and soft, smooth feel. Even the color made you think less tech and more book-like as if it would blend in with your folders. I've owned a Zenbook for over 4 yrs now and it's my go-to for most basic tasks like surfing, emails, or social. But this one has some really smart tech with your own Copilot AI button for whenever access to your most pressing questions. The screen, being OLED, is incredibly sharp and efficient, even though it's only FHD+ (1920x1200) yet taller than my old model. This is the first time I get a Qualcomm Snapdragon chipset on a PC; I'm familiar with they're stellar performance on my Android phones, so I thought it was worth the gamble. I'm pleasantly surprised it handles itself quite well and runs very efficient compared to your typical Ultra core or Ryzen cores. I wouldn't go playing intense gaming apps on it (quite lagging) but it gets the job done for the most part. I've got a full-sized keyboard with 3 step backlighting and a large trackpad with edge shortcuts for volume and display brightness (if you're lazy). There's 2 Thunderbolt-4 ports, an HDMI 2.1, and headphone jack on the left side, and a lonely usb-A 3.2 on the right. Speakers from Harman Kardon do a great job simulating surround sound and get plenty loud, unless you're suspending it in the air. I would've liked the ease of expandability of a microSD-XC slot as I had on my previous Zenbook rather than spending more for a 1TB+ drive. The AI-sense camera identified my face only once of the 5 times I've used it, suggesting it may not be good at certain light levels. You can't go wrong with this Zenbook for your everyday needs, unless you're a gamer. It's very light and sturdy, feels premium and the battery lasts all week (3+ hrs/day, currently at 36%). You'd be hard pressed to find a more notebook-y laptop than this.
I would recommend this to a friendExcellent Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has many wonderful features but let me start with the best one...The Sand Beige color of this laptop is outstanding and is unlike any other color option that I have seen for a piece of tech. It is pretty spectacular. The unboxing of the device was a premium unboxing for a windows computer and was package very well. Ever since Microsoft released the Copilot + PC I have been intrigued by these devices and like others, this Asus is fantastic. It has a projected battery life of 32 hours which is incredible for travel. From my use case, which has generally been email, power point and internet surfing, I have only had to charge the device one or two times. It noticeably last all day. The Built in copilot AI is also a wonderful thing and I like the ease in which you can interact with it. The device is very light and weighs close to 1000 grams and its very light. It is mostly due to the new Ceramic / Aluminum hybrid that is ASUS proprietary mixture. It is both lightweight and durable. This is a good trend and I am glad that ASUS is leading it. The snapdragon processor is also very reliable and very fast for my day to day needs. I am really glad with this product and highly recommend it.
I would recommend this to a friendPerfect computer when it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.died after 4 months of light usage. calling best buy today to try to get it to work again. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LongIslandCS,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We sincerely apologize for the inconvenience caused by the device failing after only a few months of light usage.
To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:
Hard Reset
1. Disconnect all external devices, including the AC adapter and any USB devices.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Attempt to power on the device.
If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate and assist with repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2506017063-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice Compact Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Zenbook A14 Laptop comes nicely packaged. It comes with a printed User Guide but there are minimal instructions in the booklet. I needed to review the keyboard layout since I could not find the power button. It does tell you how to charge the laptop, along with a diagram. Once charged, I then got it turned on. The laptop is very lightweight and easy to hold. You can sit with it on your lap for long periods of time and unlike older devices, it does not get hot. The display screen colors are beautiful. The keyboard is very nice and many of the controls are in the function keys and I suddenly found one the lights up the keyboard since they are hard to see in soft lighting in the evening. This versions of brightness stays on for several minutes and then shuts off which I am sure helps to preserve the battery. Then I found the key that showed me how to create a Asus account. I mainly use an Apple IPad so I tend to revert to touching the screen rather than using the mouse so I find it frustrating to use a device that has a screen that doesn’t respond to touch. The mouse pad also seems slow so adding an external mouse may help. Overall, this is a nice compact laptop and the battery life seems very good since I inadvertently left it on for 2 days and it was still charged.
I would recommend this to a friendReally nice package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OLED screen is simply beautiful. The colors are pure and the blacks are very dark. It’s also very lightweight. The battery life is exceptional.The half terabyte SSD is adequate as a main drive. This is my first Snapdragon CPU (8 cores so fewer lags) and it seems quite fast when web browsing and O365 use. The touchpad is very responsive. One downside, the speakers are “meh”. The sound seems to come mostly from the left side. The addition of a neural processor means that it’s more than Copilot-ready, though honestly I couldn’t tell the difference between copilot’s responsiveness with the neural processor compared to another laptop without the accelerator. The specs on the Pluton security processor are good and the design seems sound, but time will tell. Security features take time to bake. The human presence sensor is a nice touch as it should prevent the screen from shutting off when watching a movie, but I didn’t test that. That feature, together with the face recognition are a nice pairing. All in all, this is a very nice laptop for the price with a lot of high end features. If your use is mostly web and Office-based, this is ideal. It is, however, not a gaming laptop.
I would recommend this to a friendBe better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with mold,and it looked like is was used already
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Quintero,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We sincerely apologize for the condition in which you received the product, including the presence of mold and the appearance that it may have been used. While ASUS does not control third‑party seller policies, we recommend contacting Best Buy Customer Support directly to arrange an exchange or return. This is not the kind of experience we want our customers to have with our resellers, and your feedback will be passed to the appropriate team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506017063-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support