Customer Ratings & Reviews
- Model:
- UX3407QA-X1P512
- SKU:
- 12137230
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Zenbook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is awesome. The picture is crisp and clear.
I would recommend this to a friendzenbook laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied for choosing this laptop, it is exactly what I want
I would recommend this to a friendFor College
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for college and excellent price. Customer service was awesome as well
I would recommend this to a friendComputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought computer for my daughter’s Christmas / college gift. Seems to be good functionality wise. However, it did come with marks along the edges as thought color was worn down straight from the manufacturer packaging. Otherwise my daughter seems to love it, just bummed by the defects in the outer edges
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JenniferM,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are pleased to hear that your daughter is enjoying the functionality of the device, and we truly value your positive feedback. However, we sincerely apologize for the cosmetic defects you noticed along the edges upon receiving the product. We understand how disappointing this can be, especially when purchasing a gift.
To further investigate this issue, we kindly advise you to contact our support team directly at https://www.asus.com/us/support/callus/. Our team will be able to review the matter in detail and provide the appropriate assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2507000882-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Physically, it is a very good premium quality, but I think for the price it could have better specifications.
No, I would not recommend this to a friendno title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Its a wonderful to use. easy to access and their is a additional space for save our document .
I would recommend this to a friend- Pros mentioned:Overall performance
Just one month???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a month and it already froze on me twice. I also tried opening some setting but it wont let me do that either....I was only allowed to exit the window. Will be returning today. Everything else its nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JOHNNYR,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are pleased to hear that you found many aspects of the device enjoyable, and we greatly value your positive feedback. However, we sincerely regret the inconvenience you faced, including system freezes and difficulties accessing certain settings. We understand how frustrating this can be, particularly with a new product.
We acknowledge that you have returned the laptop, and we hope the process was completed smoothly and that you received a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
College student gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable good computer for starting out in college.
I would recommend this to a friendExactly what we were looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was exactly what we were for when we went shopping for a laptop for my daughter to take to college. It works like a dream, has a unique color, and velvety texture.
I would recommend this to a friendGreat Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job of selling me the computer at the store.
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for son for college, loves it! User friendly and straightforward
I would recommend this to a friendCollege computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my daughter to take to college and she loves it!
I would recommend this to a friendASUS Zen Book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe the power cord is defective but my experience with the staff was amazingly great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rhonda G,
Thank you for your feedback on the ASUS UX3407QA. We're glad to hear your experience with the Best Buy staff was excellent. Regarding the power cord concern, we recommend contacting our support team at https://www.asus.com/us/support/callus/ for further assistance or replacement options.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Cosmetic condition
Cosmetic issues like others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews mentioned, laptop came with black scuffs that would not come off. Outside the laptop shell and inside like black marbling in the plastic that as not supposed to be there. We exchanged it and got another one with similar marks all over it. Noticed the floor model had damage too. Tried too different Best Buy locations to get one without black marks with no luck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KBTexas,
We truly regret the disappointment and inconvenience this situation has caused you. Please be assured that ASUS products undergo intensive quality control testing and final inspections for both hardware and software before release. Our warranty is in place precisely to cover and repair any rare, isolated factory defects that may occur. If you need assistance with the warranty service process for your unit, please reach out to me directly at customerloyalty@asus.com. I am here to help guide you through the steps. Please include a link to this post in your email for quick reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Good little computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had a 10 key but otherwise good machine so far
I would recommend this to a friendNot Compatible with many USB Divers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is nice size and light weight. The reason for the 1 star is I was pointed toward the snapdragon processor by best buy sales reps in the store, that they were an excellent and fast processor and would do everything that I needed. We even discussed my needs. The issue is that most USB drivers are not compatible with Snapdragon processors, so if you need the computer to do anything other than simple applications it is not a good option. I fought with trying to get programs to work for multiple days with no luck, to find out that it all has to do with snapdragon not being compatible with prolific and some other USB drivers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Farmer,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We’re glad to hear that you appreciate the size and lightweight design, but we sincerely apologize for the difficulties you've encountered with software and USB driver compatibility related to the Snapdragon processor. We understand how frustrating it must have been to spend time troubleshooting only to discover these limitations. This is not the seamless experience we aim to provide, and we regret that your expectations were not met.
Your feedback is very valuable to us, and we will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506017063-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not actually purchase this device but it seems nice.
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the AI has been making things easier for me.
I would recommend this to a friend- Pros mentioned:Portability
Fair product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and light but not as good as macbook air form the price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VIVEK,
Thank you for sharing your thoughts on the ASUS UX3407QA laptop. We're glad to hear you appreciate its lightweight design. We understand that value and performance are important considerations, and we appreciate your honest comparison. Your feedback is valuable and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507000882-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus a14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came up with scratches by some reason,awesome screen and Soc
I would recommend this to a friend