Customer Ratings & Reviews
- Model:
- UX3407QA-X1P512
- SKU:
- 12375330
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
no title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Its a wonderful to use. easy to access and their is a additional space for save our document .
I would recommend this to a friendJust one month???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a month and it already froze on me twice. I also tried opening some setting but it wont let me do that either....I was only allowed to exit the window. Will be returning today. Everything else its nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JOHNNYR,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are pleased to hear that you found many aspects of the device enjoyable, and we greatly value your positive feedback. However, we sincerely regret the inconvenience you faced, including system freezes and difficulties accessing certain settings. We understand how frustrating this can be, particularly with a new product.
We acknowledge that you have returned the laptop, and we hope the process was completed smoothly and that you received a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
College student gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable good computer for starting out in college.
I would recommend this to a friendExactly what we were looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was exactly what we were for when we went shopping for a laptop for my daughter to take to college. It works like a dream, has a unique color, and velvety texture.
I would recommend this to a friendGreat Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job of selling me the computer at the store.
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for son for college, loves it! User friendly and straightforward
I would recommend this to a friendCollege computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my daughter to take to college and she loves it!
I would recommend this to a friendGood little computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had a 10 key but otherwise good machine so far
I would recommend this to a friendASUS Zen Book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe the power cord is defective but my experience with the staff was amazingly great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rhonda G,
Thank you for your feedback on the ASUS UX3407QA. We're glad to hear your experience with the Best Buy staff was excellent. Regarding the power cord concern, we recommend contacting our support team at https://www.asus.com/us/support/callus/ for further assistance or replacement options.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cosmetic issues like others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews mentioned, laptop came with black scuffs that would not come off. Outside the laptop shell and inside like black marbling in the plastic that as not supposed to be there. We exchanged it and got another one with similar marks all over it. Noticed the floor model had damage too. Tried too different Best Buy locations to get one without black marks with no luck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KBTexas,
We truly regret the disappointment and inconvenience this situation has caused you. Please be assured that ASUS products undergo intensive quality control testing and final inspections for both hardware and software before release. Our warranty is in place precisely to cover and repair any rare, isolated factory defects that may occur. If you need assistance with the warranty service process for your unit, please reach out to me directly at customerloyalty@asus.com. I am here to help guide you through the steps. Please include a link to this post in your email for quick reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not actually purchase this device but it seems nice.
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the AI has been making things easier for me.
I would recommend this to a friendFair product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and light but not as good as macbook air form the price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VIVEK,
Thank you for sharing your thoughts on the ASUS UX3407QA laptop. We're glad to hear you appreciate its lightweight design. We understand that value and performance are important considerations, and we appreciate your honest comparison. Your feedback is valuable and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507000882-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus a14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came up with scratches by some reason,awesome screen and Soc
I would recommend this to a friendLaptop purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase at a good price. Snapdragon X plus is a plus on laptops.
I would recommend this to a friendVery Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! First of all it beautiful. Very sleek &does everything i need it to do.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great, but it's not suitable for my job.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear XiaodongSun,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507000882-0007) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Freezes Constantly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop seriously suffers from processing problems. Just open Google Chrome and watch the laptop start to sputter. It locks up with nothing open. The background Copilot programs and Windows seem to be overloading the PC. I tried closing everything and it still happens anyway. Since I bought the laptop a few weeks ago it has frozen at least 20 times. For the price point I expect it to at least handle basic programs. I did read this in some reviews so I'll take some responsibility for that. The battery doesn't last quite as long as advertised as well. You'd have to shut everything off. I mainly bought this computer just for web surfing and writing so this is a major disappointment and I do not recommend it to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos Hernandez,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We sincerely apologize for the performance issues you’ve encountered, including freezing during basic tasks and the battery not lasting as long as expected. We regret the inconvenience this has caused and understand your disappointment.
To help troubleshoot the matter, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506017063-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slower than I thought it would be after reading specs and talking to store rep.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Turbowash,
Thank you for sharing your experience with the ASUS UX3407QA laptop. We sincerely apologize that the performance has not met your expectations after reviewing the specifications and consulting with the store representative. We understand how disappointing it can be when a new device does not deliver the speed you anticipated.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty, light weight, but I returned it because I missed having touchscreen. Also, the letters and numbers on keyboard are hard to read
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alice,
Thank you for sharing your experience with the ASUS UX3407QA laptop. We sincerely apologize that the lack of a touchscreen and the readability of the keyboard characters did not meet your expectations. We understand how important these features are for comfort and usability.
Your feedback is appreciated and will be passed along to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support