Customer Ratings & Reviews

Had lots of issues with the mousepad in the same week of buying it. Love how light the item is and probably would have loved it over all if it wasn’t for the mousepad issue.

The computer was cool at first, but 2 days before a month in; the touchpad stopped working randomly (not the f key that disables the touchpad) and the day after (right now) it won’t turn on.

Great laptop that gets the job done while at work and at home

So far so good I just have to remember it’s not touch screen

We had the best experience purchasing this laptop!

The touchscreen and mouse keep locking up so I had to purchase another mouse to finish the job I was working on. Touchscreen worked well this morning, but it is not working now.

Seemed like a decent laptop for the small amount off time i had it only thing i dont like is brand new from the box it had stains/marks on it dont find that accepted for a new product at its price

Very nice machine with a major flaw! Defects in the finish in the corners of the palm rests and around the edges, especially around the touch pad. Dark spots that look like the finish is thin and the dark metal underneath is showing through. Liked the machine but couldn't live with the defects so I traded for another which had the same issues! I found out that this is a common issue so I gave up!

Laptop was nice but has fo return because of no sound

The display is AWFUL! There is no way in this or any other universe in which this thing is 1920x1200; my old laptop, which is 780, is sharper than this. The letters are not sharp at all and I can see each pixel. One review mentioned small letters were a problem, but it's not only small letters, it's everything. Also, there are these stain-looking marks all over the laptop, like it was used. Unfortunately, due to travel I'm past the return window so I'll have to keep this thing, but I am sorely disappointed.

ASUS is known for packing in a lot of value and innovation in their laptops. The ASUS Zenbook A14 with the Snapdragon X Processor is no exception. Qualcomm is relatively new to the Windows PC market, as their chips are mostly used in phones and tablets that are ARM devices. ARM processors and Windows have not historically played well together, but that has changed quite a bit in the last year. Windows 11 has an ARM version of the OS, and many other software companies have products that run natively on ARM or on the included Windows ARM emulator. That technobabble aside, this ASUS laptop features a new case material that is a blend of ceramic and aluminum. This makes the laptop lightweight, but has the added benefit of great heat transfer and no fingerprints. I have last year's ASUS Zenbook 14, which runs on the Intel Core Ultra 5 with 8GB of memory. So some of my comparisons will be with that system, which has been amazingly good. This Zenbook weighs in about 7 oz less than my older Zenbook--for a total of about 2 lbs, 6 oz. It fits great in my backpack when I ride my bike or motorcycle into work. The build quality is very good, and the laptop power supply is compact. You can actually lift the lid of the laptop without the base lifting off the surface--nice! There are ample connection ports on the laptop, which includes a USB-A, two USB-C (40 Gbps), a full-size HDMI (thank you) and a headphone jack. Note that plugging in the power supply uses one of the USB-C ports. As far as performance, the Snapdragon X Plus CPU is the middle of the road. The Elite is the top of the line (at several hundred dollars more), and the X is the base (at several hundred dollars less). The Elite also has a much better integrated GPU than the Plus or the X. Like with any laptop, you need to know what you are going to be using it for to pick the best processor, integrated GPU and memory for your needs. I have owned laptops with the Elite, and I will confidently say that the performance of the Elite is far superior to the Plus for certain tasks--like gaming, complex calculations, and video editing specifically. However, if your usage is mostly limited to typical tasks like Microsoft Office, e-mail, web browsing, light gaming, and other less complex computing tasks, this Snapdragon X Plus will feel quite peppy and there will be no graphics lag when scrolling on the internet or through documents. Programs like Word and Excel start up almost instantly. I would put the performance of the X Plus processor in line with the Intel Core Ultra 5 for single- and multi-core speeds, which is quite impressive. However, the Core Ultra 5's integrated GPU is far superior to the X Plus' integrated GPU, and that showed up not only in the Geekbench numbers (25424 vs. 9654), but also with video encoding (326 frames per second vs. 154 frames per second). The Elite actually performed better all around than the Core Ultra 5, as an additional comparison to consider. The keyboard has very good feel, and the tan color allows for nice contrast with the backlighting. The trackpad is responsive, is a good size, and has some special features on the far left and right sides that are indicated with a nice instructional sticker that is applied to the trackpad when you pull the laptop out of the box. The OLED display is crisp with deep blacks and bright whites. The contrast is wonderful, especially if you are coming from a different technology of screen. OLED screens are naturally bright enough to use outside, but you do need to be aware of the glare. Note that the display is not a touch screen. The built-in camera has good resolution, but there is no physical toggle switch to cover the camera. Sound quality is good, but this laptop does not feature premium speakers from Harman Kardon, like some other ASUS laptops. The Harmon Kardon speakers on my other ASUS Zenbook sound better. The last thing I want to mention is compatability. There are still some compatability issues with Windows PCs running ARM processors. There are some games that will be glitchy or will run slow (or not at all) through the emulator. I have newer Canon and Brother printers. While the printer drivers included with Windows run the print functions of both machines just fine, scanning is a different story. For example, Brother's iPrint and Scan flat out does not install and I had to find an alternative program for scanning. There are plenty of free choices available on the internet--you just need to look for them (I like NAPS2). For Canon, one of my favorite utilities for printing photos also will not work (it is a bit older), and I had to find an alternative. Be sure to do a little bit of research and make sure all the programs you like to use either have an ARM version or will run on the emulator. These were the only two I ran into. Overall, I found the emulator works well and does not slow down the laptop considerably for most applications. The one I found that slowed down the most was a statstics package I use occasionally. Analyzing 100,000 data points on the Core Ultra 5 was instantaneous, while on the Snapdragon X Plus, it took almost 13 seconds. In conclusion, this ASUS laptop is really nice. It's lightweight and I literally had the battery last nearly 26 hours on a single charge. Wow. The overall feel is wonderful and it has peppy performance. Minus one or two compatability issues because of the ARM processor (which I found go-arounds for), it performs tasks well.

I was doing some research on a notebook PC that feels like, well, a notebook. There's so many options when you use that search term, though very few are actually that portable. I got to the point I was thinking of just hedging my bet and going with a nice Chromebook since the kids use them all day for school and they're light and portable. Thankfully, I came upon this Asus Zenbook A14 notebook! It's an actual notebook in both size and weight, not to mention the rounded corners and soft, smooth feel. Even the color made you think less tech and more book-like as if it would blend in with your folders. I've owned a Zenbook for over 4 yrs now and it's my go-to for most basic tasks like surfing, emails, or social. But this one has some really smart tech with your own Copilot AI button for whenever access to your most pressing questions. The screen, being OLED, is incredibly sharp and efficient, even though it's only FHD+ (1920x1200) yet taller than my old model. This is the first time I get a Qualcomm Snapdragon chipset on a PC; I'm familiar with they're stellar performance on my Android phones, so I thought it was worth the gamble. I'm pleasantly surprised it handles itself quite well and runs very efficient compared to your typical Ultra core or Ryzen cores. I wouldn't go playing intense gaming apps on it (quite lagging) but it gets the job done for the most part. I've got a full-sized keyboard with 3 step backlighting and a large trackpad with edge shortcuts for volume and display brightness (if you're lazy). There's 2 Thunderbolt-4 ports, an HDMI 2.1, and headphone jack on the left side, and a lonely usb-A 3.2 on the right. Speakers from Harman Kardon do a great job simulating surround sound and get plenty loud, unless you're suspending it in the air. I would've liked the ease of expandability of a microSD-XC slot as I had on my previous Zenbook rather than spending more for a 1TB+ drive. The AI-sense camera identified my face only once of the 5 times I've used it, suggesting it may not be good at certain light levels. You can't go wrong with this Zenbook for your everyday needs, unless you're a gamer. It's very light and sturdy, feels premium and the battery lasts all week (3+ hrs/day, currently at 36%). You'd be hard pressed to find a more notebook-y laptop than this.

After spending a week with the new ASUS Zenbook A14 Copilot+ PC can confidently say this is one of the most well-rounded Windows laptops I’ve used in a long time. It’s a perfect balance of battery life, portability and performance. The biggest headline here is the battery life—it’s phenomenal. Ive been using this laptop for a week and im getting around 20 hours of use on a full charge. My typical workloads consist of web browsing, office apps, streaming music, emails. I haven’t adjust with power the settings or battery saver modes—just plug and go. This is one of the first laptop I’ve used where I didn’t need to find a charger during the day. The chassis is light but solid—easy to carry around all day, but it doesn’t feel cheap or flimsy. The Zabriskie Beige color (I don’t know where they get the names of the color) gives it a clean, modern look that stands out. (which I like, different from black or gray) Something you cant tell online is the surface material: it’s different from your typical aluminum or plastic. Not too smooth, not too rough—it just feels really nice to rest your hands on. Too me its like touching an outdoor tennis or basketball court but not too rough. Good balance between smooth and texture. The FHD+ OLED display is vibrant and crisp, with great contrast and deep blacks. Perfect for streaming, photo viewing, or just making everyday work feel premium. The keyboard is firm, responsive, and comfortable to type on. My hands are about average size I guess. It has just the right amount of feedback and travel. With the Snapdragon X Plus chip, everything feels quick and snappy. Little worried about compatibility on some software but I haven’t run into that issue yet. It's not a gaming laptop or a heavy-duty content creation machine, but for office work, multitasking, and general use, it’s more than capable. And it stays cool and quiet throughout. As a Copilot+ PC, its suppose to have AI features. I haven’t used it as much but going to see how it will make my life easier. If you’re looking for an ultra-portable laptop with standout battery life, a solid feel, and a premium screen, the Zenbook A14 is a smart pick. ASUS nailed the basics, and added just enough thoughtful design touches to make this laptop feel special.

Charged my laptop when i opened the box and tried to use it 3 times. Next time i tried to charge, the unit is not charging. I’m still out of the country but will return/have it checked unit at best buy next week.

Instantly returned, had smudges on the side like many other reviewers.

This laptop has many wonderful features but let me start with the best one...The Sand Beige color of this laptop is outstanding and is unlike any other color option that I have seen for a piece of tech. It is pretty spectacular. The unboxing of the device was a premium unboxing for a windows computer and was package very well. Ever since Microsoft released the Copilot + PC I have been intrigued by these devices and like others, this Asus is fantastic. It has a projected battery life of 32 hours which is incredible for travel. From my use case, which has generally been email, power point and internet surfing, I have only had to charge the device one or two times. It noticeably last all day. The Built in copilot AI is also a wonderful thing and I like the ease in which you can interact with it. The device is very light and weighs close to 1000 grams and its very light. It is mostly due to the new Ceramic / Aluminum hybrid that is ASUS proprietary mixture. It is both lightweight and durable. This is a good trend and I am glad that ASUS is leading it. The snapdragon processor is also very reliable and very fast for my day to day needs. I am really glad with this product and highly recommend it.

The new ASUS A-14 Zenbook laptop is a very nice iteration of what an inexpensive quality laptop can be. It's design and execution is very nicely done and provides a light weight, thin and highly useable laptop computer. The ASUS A-14 Zenbook comes with a 512 GB SSD, 16GB RAM, a low bulk light-weight profile and a thin alloy skin in Zabriskie Beige that doesn't hold fingerprints on its skin. The OLED screen is bright and beautiful and is not a touch screen. ASUS built in an HDMI port, a 3.5mm headphone jack and 2 USB Type-C ports that provide power input, data input and output ports, more than many laptops out there. The laptop features a Microsoft Windows 11 operating system and includes Windows Edge browser, Co-Pilot AI and Windows Security software. ASUS offers it's ASUSTEK Glide software for use on this laptop. The laptop will support up to 3 screens at once with up to 4k resolution. This is a very nice affordable business or personal use laptop computer! Don't expect it to run large gaming applications but it works great for email, word processing, spreadsheets, internet browsing, etc. It has two internal fans to help keep it cool when operating under high demand conditions. The battery life is upwards of 14+ hours and can get you through a full day of use. Overall, the keyboard is good, the OLED screen is brilliant and the battery life one of the best out there. This light, thin and beauty of a laptop, I recommend highly! The A-14 keyboard has a nice soft touch to it and is comfortable to use. I would like the platform to have more adjustable risers underneath for even more comfort.

died after 4 months of light usage. calling best buy today to try to get it to work again. :(

The OLED screen is simply beautiful. The colors are pure and the blacks are very dark. It’s also very lightweight. The battery life is exceptional.The half terabyte SSD is adequate as a main drive. This is my first Snapdragon CPU (8 cores so fewer lags) and it seems quite fast when web browsing and O365 use. The touchpad is very responsive. One downside, the speakers are “meh”. The sound seems to come mostly from the left side. The addition of a neural processor means that it’s more than Copilot-ready, though honestly I couldn’t tell the difference between copilot’s responsiveness with the neural processor compared to another laptop without the accelerator. The specs on the Pluton security processor are good and the design seems sound, but time will tell. Security features take time to bake. The human presence sensor is a nice touch as it should prevent the screen from shutting off when watching a movie, but I didn’t test that. That feature, together with the face recognition are a nice pairing. All in all, this is a very nice laptop for the price with a lot of high end features. If your use is mostly web and Office-based, this is ideal. It is, however, not a gaming laptop.

The store manager Michael is the worst human on planet earth.