Customer Ratings & Reviews
- Model:
- UX3407QA-X1P512
- SKU:
- 6615728
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Zenbook A14 for its portability, fantastic battery life, and overall performance. The processor speed stands out for everyday tasks and AI, while the screen quality and lightweight design are also appreciated. However, some customers have reported issues with the cosmetic condition of the computer upon arrival, such as stains and scratches.
This summary was generated by AI based on customer reviews.
Asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Physically, it is a very good premium quality, but I think for the price it could have better specifications.
No, I would not recommend this to a friendno title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Its a wonderful to use. easy to access and their is a additional space for save our document .
I would recommend this to a friend- Pros mentioned:Overall performance
Just one month???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a month and it already froze on me twice. I also tried opening some setting but it wont let me do that either....I was only allowed to exit the window. Will be returning today. Everything else its nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JOHNNYR,
Thank you for sharing your experience with the ASUS UX3407QA Laptop. We are pleased to hear that you found many aspects of the device enjoyable, and we greatly value your positive feedback. However, we sincerely regret the inconvenience you faced, including system freezes and difficulties accessing certain settings. We understand how frustrating this can be, particularly with a new product.
We acknowledge that you have returned the laptop, and we hope the process was completed smoothly and that you received a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506001833-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
College student gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable good computer for starting out in college.
I would recommend this to a friendGreat Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job of selling me the computer at the store.
I would recommend this to a friendExactly what we were looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was exactly what we were for when we went shopping for a laptop for my daughter to take to college. It works like a dream, has a unique color, and velvety texture.
I would recommend this to a friend
Best budget laptop
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price just needed something more powerful
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for son for college, loves it! User friendly and straightforward
I would recommend this to a friendCollege computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for my daughter to take to college and she loves it!
I would recommend this to a friendGood little computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had a 10 key but otherwise good machine so far
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not actually purchase this device but it seems nice.
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the AI has been making things easier for me.
I would recommend this to a friendASUS Zen Book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe the power cord is defective but my experience with the staff was amazingly great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rhonda G,
Thank you for your feedback on the ASUS UX3407QA. We're glad to hear your experience with the Best Buy staff was excellent. Regarding the power cord concern, we recommend contacting our support team at https://www.asus.com/us/support/callus/ for further assistance or replacement options.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Fair product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and light but not as good as macbook air form the price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear VIVEK,
Thank you for sharing your thoughts on the ASUS UX3407QA laptop. We're glad to hear you appreciate its lightweight design. We understand that value and performance are important considerations, and we appreciate your honest comparison. Your feedback is valuable and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507000882-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus a14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came up with scratches by some reason,awesome screen and Soc
I would recommend this to a friend- Cons mentioned:Cosmetic condition
Cosmetic issues like others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews mentioned, laptop came with black scuffs that would not come off. Outside the laptop shell and inside like black marbling in the plastic that as not supposed to be there. We exchanged it and got another one with similar marks all over it. Noticed the floor model had damage too. Tried too different Best Buy locations to get one without black marks with no luck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KBTexas,
We truly regret the disappointment and inconvenience this situation has caused you. Please be assured that ASUS products undergo intensive quality control testing and final inspections for both hardware and software before release. Our warranty is in place precisely to cover and repair any rare, isolated factory defects that may occur. If you need assistance with the warranty service process for your unit, please reach out to me directly at customerloyalty@asus.com. I am here to help guide you through the steps. Please include a link to this post in your email for quick reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Laptop purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase at a good price. Snapdragon X plus is a plus on laptops.
I would recommend this to a friendReally good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop have servied me really well and is a good keeper for light work task great battery life
I would recommend this to a friendVery Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! First of all it beautiful. Very sleek &does everything i need it to do.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slower than I thought it would be after reading specs and talking to store rep.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Turbowash,
Thank you for sharing your experience with the ASUS UX3407QA laptop. We sincerely apologize that the performance has not met your expectations after reviewing the specifications and consulting with the store representative. We understand how disappointing it can be when a new device does not deliver the speed you anticipated.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507000882-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/