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Customer reviews

Rating 4.6 out of 5 stars with 82 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-82 of 82 reviews
  • Rated 1 out of 5 stars

    Brand New and Will Not Turn On

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $1800 for this, received it, charged it, and it will not even turn on.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Yoel,

      We're sorry to hear that the Zenbook is unable to power on. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.

      Hard Reset
      1. Remove the AC adapter.
      2. Press and hold the power button for 60 seconds.
      3. Reconnect AC adapter.
      4. Turn on the power of the device.

      Should the issue persist, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504005872-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1014276/ Asus

  • Rated 5 out of 5 stars

    Great Productivity Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 185H and now the 285H. This has been the best productivity machine I have ever owned. I run a medical practice and I can work in the patient's EMR on one screen while reviewing EKGs and chest x-rays on the other. It is not a gaming laptop, but I can also play a few good games on it during some down time. Fast, quiet, and built rock solid. Best laptop I have ever owned (and I've owned them all).

    I would recommend this to a friend