Customer Ratings & Reviews

great laptop! only wish it had a bigger harddrive. but I knew it's size when I bought it, got an external drive too, so I'm ok

I purchased this laptop on Aug 5, 2022 at $799.99. Excited to have found a brand-new laptop that had so much to promise, with all the features that seemed to be an upgrade from my old laptop, I went ahead and copied all of my personal and official files that I had stored in the last 20 years. Mostly official documents, and personal data that I had saved and that could fit in two flash drives. Everything seemed to work fine until beginning of October of 2022 (only two months after the purchase), when there was a required Windows update after which my computer completely crashed, and all data including windows seemed to have been lost and deleted after it restarted with a black screen and an error message. I have been a computer user since 1998. I work with computer; I use it for personal use at home and for office work during the week. Needless to say, everything EVERYTHING was lost after a simple Windows update. I contacted customer support immediately and was advised to send the laptop to ASUS for repairs. Which I did at my own expense. I did not receive the laptop back until 2nd week of November. In the meantime I was using an old laptop that I had to borrow from my office, which had no useful data on and I had to go through the headache of starting from scratch once again. Since then I have had 28 communications with ASUS customer support. All they have offered me has been an apology with no significant resolution. Once I received the laptop back, you’d expect that the product would be fixed and working perfectly. However, ever since, the startup times exceed 10minutes. Opening a browser takes several minutes. Working with a Microsoft Word, or Excel is nearly impossible due to crashes, freezing and long processing. All of the products I use on my laptop are genuine paid for products. It is so embarrassing. I am not able to complete my tasks for my office job in a timely manner, and it is not practical to have a laptop anymore, I am forced to go on my smart phone to do work. Please note, I am also up-to-date with Windows Updates. I had to contact back ASUS 10 days after receiving the laptop to tell them the laptop is now performing even worse. This experience brings me back to 1998, when the computers were slow and underperforming, but even back then Windows 98 used to run better than what I am experiencing with this laptop. This has been a terrible experience overall. And what ASUS customer care is offering is that I send the laptop back once again so they can take another look at it. I can no longer accept to be left without (even a slightly working) laptop for a month and a half and I told them that I demand a replacement or a new laptop for which I am ready to pay the price difference. I have escalated the issue with ASUS however their best foot forward was to offer a “recertified replacement” as a courtesy. 800$ wasted on a terrible product. Instead of providing a real working solution, and an apology for the trouble this has caused me, aside from my missing data that had nothing to do with an error I am responsible for. This has been a nightmare. This was my first ever ASUS purchase, and I will not let anyone in my family or circle even think about purchasing.

Really like the ease of use and setup on this. Only had for a little while, but would recommend to others.

Best laptop that no Reviewers talk about! Very Happy

The laptop is great. It functions well and I am impressed with how advanced the technology is. The facial recognition feature is really cool.

This product is exactly what my daughter needed for college. Very efficient and was a great price

I LOVE LOVE this computer. I have to upgrade because of my lack of care when I was doing homework.

Every good computer, it dose well with a little of everything, I use it for some light gaming.

Just the right size, great resolution and fast processing! Camera also portrays a nice image for online meetings.

Love my new laptop! I take it with me to work every day. Rather use this than the one they have provided. :)

Asus always has a great reputation for great motherboards so should be good for the long hall. It's a little on heavy side but it's durable.

I have always depended on ASUS products and this does not disappoint.

I needed a laptop to worm from Home . The asus definitely exceeded my expectations. It fast, excellent graphic

Great experience great products! Was an awesome shopping experience from start to finish. Employees were very professional and nice.

I had been looking for a pc with these specs for a very long tiime. Best buy gave me the best deal ever.

Purchsed for a coworker to do work. Works for work for her work according to coworker.

Very fast to start up, very good specs for the price, Windows 11 takes a little getting used to.

Still learning to use it and can't wait for the university class to start to play with it more

I love my new Asus ZenBook but I do not like the keypad. Maybe this is the new way keypads are being placed on laptops but I am not enjoying.

Very happy with my laptop purchase. I especially like that I can use it as a regular laptop or tablet.