The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 152 reviews
Rated 5 out of 5 stars
Nice laptop
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
BIG improvement over my Dell XPS 13. Only downside is that there should be a USB-C on each side, rather than both on one side.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop has been great except for Windows Hello. The camera on the laptop has trouble reading my face to open up Windows. It is annoying. It should not have this problem. My last hp spectre laptop did not have this problem.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great computer, very good screen and doesn't wait too much for its size. Unfortunately the battery life is not as advertised, on the website they claim to have up to 27 hours of battery life but I cannot get more than 7h and that is with balanced settings.
Thank you for sharing your experience with the ASUS UX5406SA laptop. We're glad to hear you're enjoying the performance and display quality. However, we sincerely apologize for the disappointment regarding battery life.
To help improve battery performance, we recommend the following steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best buy customer service is the worst. I bought an open box one for 950 and order got cancelled by accident and tried to reorder an hour later and its a different price. When i called they would not honor the price o received. So they can feel the loss i felt. I ordered 3 and opened boxes them and returned on purpose so they can feel the loss they made me feel.
We’re truly sorry to hear about the issue you experienced with the retailer and understand how frustrating that must have been. While ASUS does not manage Best Buy’s pricing or order policies, your feedback is appreciated and will be shared internally for review. Although you no longer have the product, if we can assist you with any ASUS-related support in the future, please don’t hesitate to reach out.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2409040664-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
So so
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not as fast as i thought. Sometimes freezes while browsing. The surface is a magnet for fingerprints. Not worth the price
Thank you for sharing your experience with the ASUS UX5406SA laptop. We regret to hear that the device has not met your expectations in terms of performance and design. We understand how important speed, reliability, and user comfort are when selecting a premium laptop, and your feedback will be passed along to our product team for further review.
To help address the freezing and performance issues, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411014294-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Rated 3 out of 5 stars
Fine laptop bit not great
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is fine but not great. Battery life is not what I expected (maybe only a few hours of ongoing use) and power saving tactics with this processor are annoying. I returned it and purchased a yoga 7x which I'm much happier with
Thank you for your feedback on the ASUS UX5406SA. We're sorry the device did not meet your expectations, especially with regard to battery life and power management. We understand these features are important for a reliable user experience. As the laptop was returned, we appreciate you taking the time to share your thoughts, and we’ll pass your feedback along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411014294-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support