Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 10512918
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Great laptop with great battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money, best laptop that I’ve ever owned.
I would recommend this to a friend Very nice, fast, responsive laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this laptop.i bought it for business use, however it has what is needed for gaming.
I would recommend this to a friendSerious issues with internet connectivity.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely frustrating. I was hoping that it would work fine, but it didn't. Wifi is horrible even after updating the drivers. After talking to support on line. After going to best buy to have it checked. Google Earth some times doesn't open; I had to open it in safe mode. The internet connection comes in and out. My Nimo laptop that I bought reads downloads of 550 to 600 mbs versus this Asus at 25 to 50 mbs side by side. What I love is the backlit keyboard, the light weight, the OLED touch Screen and has amazing speaker system. But none of this is important if the laptop doesn't work. I'm going to return it. Spent a lot of time trying to make it work but I think it has serious issues with BIOS and the internet says that the ASUS battery management system is to blame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrReviewer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the frustration caused by the Wi‑Fi connectivity issues, application performance concerns, and the time you’ve spent trying to resolve them, which ultimately led to a return of the device. This is not the quality of products we aim to provide, and we regret that your experience did not reflect our standards. However, we truly appreciate your positive feedback regarding the backlit keyboard, lightweight design, OLED touch screen, and speaker system.
Please be assured that your comments regarding Wi‑Fi performance, BIOS concerns, and the battery management system will be passed along to our product and engineering teams for review, as your input is invaluable in helping us improve the quality and reliability of our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408003491-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Zeenbook S16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, nice building quality and feel
I would recommend this to a friend Avoid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Zenbook S16 is built on an unstable firmware stack — EC, ACPI, and I2C constantly fail in different ways, and ASUS’s forced power‑management only hides the instability instead of fixing it. Every reboot brought a new failure, making the laptop impossible to rely on. This isn’t a stable product — it’s a rotating set of problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GraysonL,
Thank you for sharing your experience with the ASUS UM5606WA Zenbook S16. We sincerely apologize for the instability you encountered with the firmware and the frustration this has caused. We understand how important reliability is in a laptop, and we regret that the product did not meet your expectations.
To further investigate the issues you described and explore possible repair or support options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/. Our specialists will assist you with diagnostics, troubleshooting, and warranty services if required.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Zenbook Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly really mid, don’t think it’d worth it at all unless it’s on sale, and I would recommend you trying to get protection on it since it’s breaking on me already
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GR2Z,
We’re sorry to hear that you’re experiencing difficulties with your device being stuck on the ASUS logo screen. we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Stuck on ASUS/ROG Logo Screen During Boot https://www.asus.com/support/faq/1042613/
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and I love it , the only 2 cons are screen has grid pattern from oled, and the laptop doesn’t turn on sometimes when I click power button , I might have to plug it into a power source or keep pressing and waiting a few minutes. Everything else is perfect
I would recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, thin, and works well. It is nice having a touch screen
I would recommend this to a friend- Pros mentioned:Processor speed
Great Laptop for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Runs quiet and loads fast.
I would recommend this to a friend Zenbook review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, I like the laptop but it has some weird software issues.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The chip and the graphics card are great. Can basically do anything on this laptop
I would recommend this to a friendNot worth the hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not feel this was worth the hype. It is a sad day when you learn the ASUS Vivobook will have this same processor (or even the HX 370) at 50W TDP, whereas the ASUS Zenbook S 16 has a limit of 28W TDP. This is for proper thermal regulation given the design. Indeed it is a nice laptop, and a feat of engineering in many respects, but the "good-ness" of the 880M isn't able to come alive due to the thermal limits. I would be comfortable to pay $1399 for this same thing but with the 370, at 50W TDP, even if it meant the same 24GB RAM. I decided to return my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ennimalcrzing,
Thank you for sharing your feedback on the ASUS Zenbook S 16 laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Don't waste your time like I did 2xs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this computer, but no such luck. I bought the first and the screen continuously blacked out and the computer would not charge. I exchanged it for another. The second one (also purchased new) was registered to someone else. It kept running hot and would shut off. I also noticed that the batter life was not as advertised as it was very short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shannon3,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen blacking out is typically due to updates being applied in the System Registry during the initial Windows setup. The laptop not charging is a random problem. The second laptop is most likely a return unit if a registered user already exist. Regarding your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running a resource-intensive applications, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature and may cause an auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down. To improve or prolong the battery charged time, if it is discharging faster than normal, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Additionally, check if the laptop is running with the most current system update and third-party battery draining applications are not running if not in use.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dose what it says. You get what you paid for value for money.
I would recommend this to a friendASUS Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! you never quite realize how much you need a new computer until you get one and start using it and realize WOW! What a difference!
I would recommend this to a friendCouldn't be happier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast and extremely easy to use. The facial recognition unlock and touch screen are absolutely great features.
I would recommend this to a friendLooks great, works not so great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and lightweight. However, it is not a high end laptop. Heating issue is prominent and it switches off unexpectedly.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am enjoying the product and service was excellent.
I would recommend this to a friendgood price and value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and tech specs for the laptop. Thin case 16" perfect size for any program. Features good graphic card.
I would recommend this to a friendThiThai
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my girl's dream. Thanks Bestbuy to make it come true. You guys awesome!
I would recommend this to a friend