Customer Ratings & Reviews
- Model:
- UM5606WA-S16.R3651TB
- |
- SKU:
- 10512918
Customer reviews
Rating 4.2 out of 5 stars with 473 reviews
(473 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Another ASUS powerhouse for our family
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found myself back in the computer market for my high schooler that needs a better computer for programming. I didn't want to send her back to school with a bulky gaming system, and I didn't feel right sending her back to school with a Snapdragon ARM processor either (ARM compatibility not quite 100%). So I was aiming for something with an i5/Ryzen 5 or better processor, 16+ GB of RAM, at least 1 TB of storage and 15+ inch of screen in a slim package. In my opinion, the ASUS laptops have really impressed me in the last handful of years. I got my dad an ASUS Vivobook a couple years ago and he's still impressed with the OLED display on it. I recently got my wife a Zenbook with OLED and that's fitting her computer needs very nicely. So when this Zenbook S 16 came around, the system really checked all the boxes for me. In the box, there isn't much to find, the laptop itself and a charger. The charger itself is 65 watt charger with a square brick and a fixed cord that is about 6 feet long and outputs to USB-C. The only knock here is that the prongs don't fold flat into the brick, they are fixed. The laptop itself is just under 3.5 lbs. One side has a USB-A Port and an SD Card slot. The other side has two USB-C ports rated for Thunderbolt 4, an HDMI port and a headphone jack. I find it very portable and one of the unique aspects is that the top shell of the monitor has what ASUS calls Ceraluminum. It's supposedly a high-tech ceramic to provide the lightness and hardness of ceramic while still being workable (malleable) like aluminum. It has a texture of a water swept stone with a few intersecting pinstripes of silver. The trackpad is nearly 6 inches by 4 inches. By comparison, the keyboard real estate consumes an area of 11 x 4 inches. Booting up the first time, was pretty quick. This system comes with 24 GB of RAM and 1TB of NVMe storage. Unfortunately, the RAM is soldered and not upgradeable. The storage however, can be swapped. So I may upgrade that to 2 TB when prices come back down. The screen is beautiful. ASUS really knows how to make OLED displays. 16 inches at 2880 x 1800 resolution, touchscreen with 500 nits of brightness. I find the display is pleasantly bright and I don't think I'll have any problems with brightness even if it's in sunlight. The display is beautiful. Colors really pop and I feel like they are more accurate than traditional display technology. The processor is about as new as I've ever gotten. I think it's about 1 month old at this point. Ryzen AI 9 365. It handily beats anything from the Intel Core Ultra series of processors in all aspects except for integrated GPU where it seems to lag by single digit percentages. I have thrown a lot of productivity apps against it and it has not slowed down a beat. I don't expect my kiddo to be playing AAA games on ultra settings with this laptop, but ability to play some games is definitely there. The AI designation in the processor's name denotes the ability to handle AI tasks locally to the system. You still need to be connected to the internet to enable the feature, but more of the processing is handled locally. The Neural Processing Unit (NPU) is rated at 50 TOPS vs an Ultra 5 or Ultra 7 from Intel only having TOPS values in the 30s. What's more is that this new line of Ryzen processors really challenge the Snapdragon in terms of power efficiency. I trust this laptop to get my kid through a day of school. This ASUS Zenbook 16 really fits the needs of my high schooler getting into programming. You get a top of the line processor that still sips power, 24 GB of RAM that should be plenty for most applications, 1 TB of storage, 16" of screen real estate, which is great so my student has less scrolling to do but it also has an NPU that can handle 50 TOPS. This will come in handy as AI assists in programming.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 4 out of 5 stars
Good laptop, could have been great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This could have been a great laptop, but it's not because of avoidable mistakes by Asus. First, the CONs: - Asus removed S3 wake state from the bios, meaning you're stuck with Microsoft's 'modern standby.' Enjoy waking up to a red-hot laptop with 5% battery after you put it to "sleep" - Coil whine is audible. Not a big deal - Glossy screen. Can be mitigated by adjusting screen angle - Keyboard backlight has three settings: extra bright, extra brighter, and extra brightest. All reflect into the glossy screen. Would love a dim backlight setting PROs: - Screen is fantastic - Build quality, especially the no-fingerprint coating is top notch - Keyboard feel is excellent - Performance is solid Some of the comments seem to be related to software issues that aren't the laptop's fault. I installed a clean Win11 image and loaded the Asus drivers separately so there was no bloatware. After rebooting a few times, everything worked perfectly. Just don't put the laptop to sleep. Asus, give us a bios update that lets us choose S3 mode.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendRated 5 out of 5 stars
High Quality Laptop; Beautiful OLED Touchscreen
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Zenbook is a slim, lightweight (3.31lbs), nice looking laptop with excellent build quality in an aluminum case. There are many positives about this Asus Zenbook laptop but also a couple of negatives. First, the AMD Ryzen AI 9 is a fast, high-end processor, and coupled with 24GB RAM, 1TB SSD and OLED 2880x1800 touchscreen makes it a good all-around laptop for small business, home, school, content creators, etc. The OLED screen is absolutely gorgeous, wonderful for streaming video and movies! Other positives include excellent surround sound with Dolby Atmos, large keyboard keys, equipped with WiFi 7, and, it seems by recent trends for laptops and notebooks, a generous number of ports including 2 USB-C, 1 USB-A, 1 HDMI, 1 headphone jack, and 1 MicroSD slot. There are two negatives to take into account when considering this laptop. First, this laptop has a low-end GPU, the AMD Radeon 880M, which is not really fit for high demand graphics programs or for gaming, except maybe for very light non demanding games. The second is that some people seem to think this laptop runs too hot, but in my experience, it runs no hotter than other slim laptops operating under high demand. In any case these should not be deal breakers for everyday student, home, office, or content creator users. Bottom line is this is a versatile, high-end, high-quality laptop with the latest technology.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Excellent, premium device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like to me all the negative reviews are from quality control issues and overheating issues. Both of these things I am not experiencing, so it seems like ASUS has fixed these issues. I highly recommend you give it a try, especially when it goes on sale. I got mine for 920 open box. Coming from the 2024 g14, this laptop feels extremely premium and the build quality is excellent. It is also very very thin, I kind of wish they made it slightly thicker but with a 99 wH battery. Battery life seems solid so far at 120hz but it is nowhere near macbook levels, but you can't ask for much more from a windows x86 device. Screen is also top notch, but it has a weird coating under the glass that you can see under bright lights. The speakers aren't as good as the g14 but I was expecting far worse from such a thin chassis. It actually sounds quite decent, I'd say probably similar to a macbook air. Overall, great laptop so far and no issues that I've faced really.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Light & powerful. Sleek build, feel, & performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing how good laptops have gotten. How they pack so many features and performance in such a light and sleek build is amazing. The OLED display is beautiful! Rich colors, deep blacks, and contrast for days. I've gotten spoiled by the recent OLED displays lately that I can't go back. All my screens are OLED now! And with a 120hz display everything is super smooth. Scrolling, videos, all of it. It has all the ports and specs I need and then some. I have it connected to my Sony TV as a monitor and it's the perfect match up. Sound is great and very clear. No distortion at high volumes. Surprising lows. I don't see a need for any external speaker. Battery life for days! Wow, this one really surprised me. Normally I hear about super long battery life that is usually not even half true. This thing just runs and runs. It's now my new go to for any time I need a pc on the go! Performance is excellent! No matter what you throw at it it handles it with ease. No delays, stutter, or "not responding" anywhere in sight. And boots up insanely fast! Overall this is perfection in a small sleek, light package. If you need a laptop that gives it's all this is it. Performance, looks, sound, and top motch battery life. High recommendation!
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 3 out of 5 stars
Beautiful Laptop With Some Real Issues
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Asus Zenbook S 16 is another model in Microsoft's stable of Copilot PCs. Pro: - The Asus is using AMDs new Ryzen AI 9 series processor aimed at neural processing, as well as, general processing for the Copilot initiative. - It is coupled to a wonderful build quality using Asus' Ceraluminum finish. It is meant to be a ceramic like finish coupled to more traditional aluminum frame. It feels wonderful to hold and makes for a fairly light build. Overall build quality is fantastic and feels premium. - The OLED screen is, well, OLED. Outstanding contrast and color with variable refresh rate makes for a premium display. - Keyboard and trackpad are also solid. Good tactile feel and feedback. Wonderful to type on. - Machine feels snappy when plugged in and is a great home/office machine Cons: - The processor gets sluggish on battery. While still bearable to use it is not as responsive as a comparable ARM based machine in this mode. - The WiFi is terrible. Constantly drops off the network even after installing latest drivers. I only tested on WiFi 7 so I am discounting that as a possible reason, but doesn't make it very usable for me. - Battery life could be an issue if you push the machine hard. The long and short of it is that Asus has built a compelling machine that might benefit from a different processor and WiFi chip. The AMD processor has the power when plugged in, but becomes a questionable value on battery. Hopefully, Asus can sort out the WiFi 7 connectivity issues and this isn't a MediaTek problem that is inherent to their platform. The new Asus Zenbook S 16 is worth the look if you are running legacy Windows applications. If so then it might be just what is needed since that is a hole in the Windows on ARM juggernaut.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Balthazar2k4,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408003491-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Rated 5 out of 5 stars
Pretty PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design and package presentation are outstanding! This is a very cool looking computer. The display is very nice, and the PC works well with multiple tabs open
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 4 out of 5 stars
Love it except glitchy sometimes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how sleek it is and light! Super pretty and nice. Weirdly glitches from time to time though.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
ASUS Zenbook S16
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop. Thin. The materials are very nice. The specifications are very good for a home laptop.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 2 out of 5 stars
Runs well+amazing display that I won't buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing screen with almost no bezel. So little bezel that the screen cracks with the slightest bump... Without a warranty, a new screen from a certified repair shop costs nearly as much as a new laptop. So, no - despite the laptop being amazing, I will never buy it again. Asus - please work on making these laptops less fragile than a snowflake. Kinda defeats the purpose for a laptop to be mobile if it breaks if you look at it wrong.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Speff,
Thank you for informing us that the screen was broken due to the bezel. We apologize for the inconvenience this may have caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Your feedback is greatly appreciated and will be passed to our Product Team for review.
To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Numeric key pad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a lot better if it had a numeric key pad on the right side and not just the numbers on the top row.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarvinR,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2408003491-0021] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
I don’t even know what to say anymore.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with this computer and Best Buy geek squad. After updates, camera is not recognized and won’t be until 24H2 is released. Can’t release 24H2 to Asus computers because of “known issues”. Excessive RAM usage. Lenovo i5 with 12gb ddr4 ram was running better than this laptop. Randomly turns itself off after idle periods with lid closed. Asus sent me to geek squad for warranty coverage. Was told by geek squad they can’t touch my computer because it’s a company computer and before that were trying to charge me 100$ for a “diagnostic”. Then proceeds to tell me that asus aren’t that good and to get a Lenovo. Be careful out here. These companies don’t give a crap.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason R,
It is with regret that we have to apologize for the issues encountered with the laptop and the reseller team, as well as for the inconvenience this has caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To further investigate the issues you're experiencing, please email us at customerloyalty@asus.com and include the case number "N2408005206-0008" as a reference Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Very service. Can’t return when discovered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st order was cancelled. 2nd order was missing adapter. By the time I bought adapter and tried it, the keyboard was sticky and had problems. I couldn’t return because it’s past 15 days. This is worst experience ever. Paid for best quality open box, got a defective and missing parts. Can’t return and can’t get adapter - fraudulent advertising.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuMei,
Please accept our sincere apologies for the issues you've encountered with the notebook and the reseller team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. Please allow us to make your experience with ASUS a better one.
To troubleshoot the keyboard issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Built-in Keyboard Issues -  https://www.asus.com/support/faq/1015071/



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