Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 10512918
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Asus Zen laptop OLED.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color- ease of use - backlit keyboard. OLED screen is cool.
I would recommend this to a friendI would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't learned how to use everything on this computer yet, but everything I have used has been amazing! The face ID is super convenient.
I would recommend this to a friendMY Asus died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was originally very excited to get this so called latest & greatest Asus Zenbook in Sept 2024. Well shortly after the warranty finished, in Nov 2025 my laptop screen went black. I couldn't contact Asus until after Thanksgiving since my Asus died on Thanksgiving day. I am in my upper 70s in age (on fixed income) and not physically able to get around. I love being on my laptop daily and treat it with kid gloves. What happened to my Asus? I need my Asus!! I can't afford to pay for fixing the computer especially when we don't known what happened! I never had a computer which died on me so quickly...right after the warranty finished??? My previous computers always lasted more the 5 years. PLEASE HELP!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JudithS,
Thank you for sharing your experience with the ASUS UM5606WA Zenbook. We sincerely apologize for the inconvenience and frustration caused by the sudden screen failure. This is not the level of performance we aim to deliver.
To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:
Hard Reset
1. Disconnect all external devices, including the AC adapter and any USB devices.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Attempt to power on the device.
If the issue persists after completing these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate and assist with repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great hype, but battery life falls short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to buy this laptop after reading all the reviews about its performance and amazing battery life. However, I think I have to return mine because the battery is awful. I’ve installed all the possible updates, but it’s still disappointing. I lost 20%!!! of the charge in just one hour of web browsing and copying files, even in balanced mode. Overall, the performance is just okay, similar to any other new laptop. My previous Surface Studio laptop, which had half the RAM and an older processor, was faster at activating the camera for Windows Hello. It’s sad to see such a beautiful laptop perform so poorly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Konstantin,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Just fine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new AMD chips don’t seem to live up to the hype. Performance is fine, but behind M-series and Snapdragon chips in my workflows. There are also a lot of the typical AMD graphical glitches on my machine. The touchpad is ok, but not as good as you find on Surface machines. The finish is also a bit bizarre; it doesn’t look very professional. All in all: a fine machine, but nothing special. I was hoping for more from the new Ryzen chips.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS Zenbook S 16. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Pretty bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but overheats and randomly turns off even when it’s not overheating. Sometimes freezes and pauses the screen. Battery life was good though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We sincerely apologize for the overheating and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
College student tool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for an engineering student to use for building drawings
I would recommend this to a friendGreat Laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my daughter for school and work. She absolutely loves it!!
I would recommend this to a friendScreen failed 1 month after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed one month after the warranty expired despite very light use (still works with external display). Some googling shows this is incredibly common problem for this model but Asus will not cover it. To fix will cost $600, so I'm out a laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devin,
Thank you for your comment.
We certainly understand your disappointment the laptop and the inconvenience this may have caused if the screen stop working one month after warranty expired. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen not working after a year of usage is a random problem. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Staff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff in the Danbury Best Buy who helped me locate the computer that best fit my day to day needs
I would recommend this to a friendGreat service!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Best Buy!!! Our help from your people was awesome!!!
I would recommend this to a friendBad Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ran into issues not even a year into getting this laptop. The computer is laggy and overheats easily. My screen was completely blacked out, so I had to bring it into Geek Squad to fix it. Now, a few months after fixing it, I have to bring it in again because my screen is glitching.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChloeL,
We regret to hear that you are experiencing performance and overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - System is running slowly https://www.asus.com/support/faq/1042398/
Additional FAQ-Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
- Pros mentioned:Screen quality
Defective, software issues and twitchy display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this laptop, it has a great screen, good build quality and awesome specs. But I think I got a defective piece. Display kept twitching, laptop crashed sometimes while simply using youtube and it had other software issues as well. Ended up just retruning after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Student,
We sincerely apologize for the issues you've faced with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. We are committed to providing our customers with the highest quality products, and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Temporary Freezes On A Regular Basis
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I work with the computer, it freezes for a few seconds and that's an impediment to my work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhilippeD,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the freezing issues you’ve encountered and regret the inconvenience this has caused, especially since it impacts your work.
To help stabilize performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Pros mentioned:Screen quality
Defective hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great and worked well. Within couple of months the keyboard has issues, some keys are not working. Now the webcam does not work. When I contacted support was told that warranty does not cover any defects in the product. These are defects in hardware but they are not willing to address them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akshay,
We regret to hear that the laptop keyboard and camera stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2408005206-0019" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is a great computer. Since I am old school it took some getting used to but now it’s all good.
I would recommend this to a friendHappy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price..I got a reduced price that Best Buy offered for a few days..Thank you very much!
I would recommend this to a friendWorth the purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for about 2 weeks now and loving every second of it! The only complaint I have is that the touch pad is a little TOO big but that’s probably because I’m not used to it yet!
I would recommend this to a friendHOT!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. 80 degree celsius as im writing this review. If you do not know computers it means my fingers burn just from typing. I only have 1 tab open and this computer is frying me alive. I contacted Bestbuy they will not help you after 15 days so do not expect to be able to return. I contacted ASUS they said they will not help me as I bought off bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the overheating concerns you've encountered, as well as the challenges faced in obtaining support. This does not reflect the level of product performance or service we strive to deliver, and we regret that your experience fell short of our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2408005206-0050" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
- Pros mentioned:Screen quality
Potential is there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great build and specs of the laptop but got an insane amount of Blue Screen of Death errors that caused too many restarts and made the laptop horrible to use. Tried different ssd drives and windows 11 reinstall too. Could be a faulty unit but the specs on this laptop is great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bob D,
We sincerely apologize for the blue screen errors you're experiencing with the ASUS Zenbook S 16 Laptop. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/