Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice laptop and does what it's supose to do
I would recommend this to a friendGraduation gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a graduation gift. Have not yet given it as graduation isn’t until next week. I think my grandson will love it.
I would recommend this to a friendGreat for light work, beautiful display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong, this is a great laptop if you're using it for relatively non-demanding tasks. It's beautiful in every way and works great, but because of how thin it is, the thermal restrictions prevent it from being used effectively for most demanding tasks. A base of 24 gb is better than 16 gb, however.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel K,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fast and efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for school and photography. There isn't anything I dislike.
I would recommend this to a friendgreat laptop for cs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, though would recommend to add PTM7950 to it. If you're doing programming 24gb is enough, and the cpu is way more than enough.
I would recommend this to a friendZen book 16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great key board smooth screen easy to see overall really pleased
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected it to be. Good for a work computer as well as personal
I would recommend this to a friendBattery life is subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is thin light and vibrant. Only problem is the battery life. It can barely make it through 5hrs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Huey,
We regret to learn that you are experiencing battery draining issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Short Battery Life (Rapid Battery Drain) https://www.asus.com/support/faq/1043914/
Asus Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer so far! It is fast an efficient and easy to navigate.
I would recommend this to a friendLo mejor de lo mejor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent computer, very good, thin and practical with a different design and very good storage
I would recommend this to a friendAsus Zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific laptop. I got lucky and bought it on sale. You really save with Best Buy.
I would recommend this to a friendAmazing screen and speed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I’ve ever used I love the speed and display on it makes everything look amazing
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very helpful and friendly associates, answered all of my questions
I would recommend this to a friendExcellent ultra thin laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Runs very smoothly and it's very light and easy to travel with
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am actually in love with my laptop. It’s very sleek and fancy. To be honest I prefer it to the macbook that I had before.
I would recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and excellent service. The quality of the product is great
I would recommend this to a friendLaptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the battery life has been great, screen resolution is nice and its fast with multi tasking.
I would recommend this to a friendGreat product with state of the art features!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved this laptop. Its powerful processor and neural processing unit caught my eye. I also liked the OLED display, which takes video playback to a new level from a laptop perspective.
I would recommend this to a friendNice but might have a potential issue.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall design is impressive. I like the thinness and performance. However, I don’t know why the swap from battery mode to plugin caused a system failure. Then, I was unable to turn on the device for a long while, so I had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Louis C,
We sincerely apologize for the issues you've faced with the ASUS Zenbook S 16 Laptop and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408003491-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great! But not as good as other brands i have had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. That being said I gave 4 stars because 1) It doesn't have the 10 key buttons 2) It seems to come with One Drive. Which I did not want. 3) Some navigating seems more difficult than all my old PC'S.
I would recommend this to a friend