Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Thin and light is great if cooled properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design is excellent. The laptop looks beautiful. Speakers are awesome. Screen is nice but very very glossy. Port selection is good. Windows felt snappy overall. Track pad is pretty solid. Battery life seemed okay. The biggest problem was how hot the keyboard and bottom felt when performing heavy tasks. Very hot to touch. Would burn your skin if touching. The fans would run while even watching 4K video on YouTube. This was a turn off for me so I returned the device. Most reviews have the same concerns with the heat so it is not isolated to this unit it is a design flaw across the board.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TwoSixer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407040629-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very nice, fast, responsive laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this laptop.i bought it for business use, however it has what is needed for gaming.
I would recommend this to a friendMachine is great, AI issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, but very easy hot in summer for 2 reason: + Main issue is AI taken too much performance. + Design isn't good enough for cooling device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
It is recommended to download and update the BIOS 309 and firmware for system performance optimization. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
BIOS Version 309: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
A SOLID BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop offers great value for the price—it's both stylish and sturdy. You really can't go wrong with this purchase. My only wish is for a firmer feel to the keyboard.
I would recommend this to a friendAsus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! amazing display and with all the new technology,highly recommended.
I would recommend this to a friendGreat computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer. Great brand great speed. My daughter loves it. I bought it for her for college
I would recommend this to a friendasus computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and meets all of my needs for home use
I would recommend this to a friendAsus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for what we wanted . Has all the memory and operating functions we need. And Asus is a great brand. And it was on sale! Thankful to have purchased it when we did.
I would recommend this to a friendExecellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Execellent me encantó es perfecta la recomiendo al 100%
I would recommend this to a friendThankful student
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This location was so helpful. I had water damage in my laptop during finals week and needed to get at my notes. The assistant helped with that and helped me pick out a new laptop that met my needs.
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfull product, how i suspect , i recomend but in the Store , the employer explain me all i want to know about this computer ! Great atención !
I would recommend this to a friendAsus zenbook 3k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome product, excellent performance, the degada display feels amazing, as well as the exterior appearance.
I would recommend this to a friendDaniel D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful purchase. It has everything we need and more. Lots of new features, and great display and color
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The chip and the graphics card are great. Can basically do anything on this laptop
I would recommend this to a friendfunctonal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.functional laptop for home use; Geek squad set it up well.
I would recommend this to a friendExcellent purchse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent computer, fast service, versatility connections
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Condition and High performance. Only disadvantage is not 360 except that all are good and new AI processor. Good graphic card.
I would recommend this to a friendOkay option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little bit disappointing that the laptop wasn't convertible, but while I had it it was a good option. I ended up returning it because my model had issues with Bluetooth headphones.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am enjoying the product and service was excellent.
I would recommend this to a friendGreat step, but could be better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is great like all the other reviews describe, but there is one bug. Sometimes after turning on, the keyboard lights up and turns on and off, but the device is not awake. I often have to hold down the power button for minutes before I finally get it to turn on. The thermals are definitely the limit for this system, so I can’t imagine the more powerful version would be much more beneficial if you’re doing CPU intensive work, but I have not tried it out. Many of my current work is pushing the CPU and RAM to 100%, so if that’s you, consider a better cooled system Also, this works with my NVIDIA egpu no problem.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andre,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. Based on the boot and CPU issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408003491-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/