Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
good price and value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and tech specs for the laptop. Thin case 16" perfect size for any program. Features good graphic card.
I would recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, thin, and works well. It is nice having a touch screen
I would recommend this to a friendGreat Laptop for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Runs quiet and loads fast.
I would recommend this to a friendASUS Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! you never quite realize how much you need a new computer until you get one and start using it and realize WOW! What a difference!
I would recommend this to a friendThe new computer went crazy after only a few days.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine started making a loud noise less than a month after I bought it. Since several days had passed, I couldn't return it. I checked online and found that this is a common problem, and it's difficult to repair, and they won't replace the machine. Repairs would cost money, and I don't want to spend more money on a machine I just bought. It would be better to just buy a new one. So, what options do I have now?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA Notebook. We sincerely apologize for the loud noise issue you encountered so soon after purchase and regret the inconvenience this has caused. We understand how frustrating it can be to face repair concerns with a new device.
To further investigate the issue and explore available repair options, we kindly advise contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review your case in detail and provide guidance on the best resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't learned how to use everything on this computer yet, but everything I have used has been amazing! The face ID is super convenient.
I would recommend this to a friendGreat service!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Best Buy!!! Our help from your people was awesome!!!
I would recommend this to a friendGood gardware, bad software.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop specs but i could've login despite reinstalling windows.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reviewer,
We’re sorry to hear that you’ve had trouble logging into your ASUS UM5606WA laptop, even after reinstalling Windows. We understand how frustrating this can be and apologize for the inconvenience.
To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - PIN (Windows Hello) Login Failed - https://www.asus.com/support/faq/1050249/
Looks great, works not so great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and lightweight. However, it is not a high end laptop. Heating issue is prominent and it switches off unexpectedly.
No, I would not recommend this to a friendCollege student tool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for an engineering student to use for building drawings
I would recommend this to a friendDon't waste your time like I did 2xs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this computer, but no such luck. I bought the first and the screen continuously blacked out and the computer would not charge. I exchanged it for another. The second one (also purchased new) was registered to someone else. It kept running hot and would shut off. I also noticed that the batter life was not as advertised as it was very short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shannon3,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen blacking out is typically due to updates being applied in the System Registry during the initial Windows setup. The laptop not charging is a random problem. The second laptop is most likely a return unit if a registered user already exist. Regarding your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running a resource-intensive applications, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature and may cause an auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down. To improve or prolong the battery charged time, if it is discharging faster than normal, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Additionally, check if the laptop is running with the most current system update and third-party battery draining applications are not running if not in use.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I still prefer HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of Asus. Constant little glitches that support always says to just reboot. Battery isn't the best either even with power management. Settings are done through the Asus app which makes it even more difficult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KellyC,
We’re sorry to hear that you’re experiencing rebooting and battery difficulties with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
Additional FAQ-Troubleshooting - Short Battery Life https://www.asus.com/support/faq/1043914/
Great Laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my daughter for school and work. She absolutely loves it!!
I would recommend this to a friendAsus Zenbook s 16
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop for the price, I do a lot of multi tasking, so with the write internet speed things go smoothly
I would recommend this to a friendGreat hype, but battery life falls short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to buy this laptop after reading all the reviews about its performance and amazing battery life. However, I think I have to return mine because the battery is awful. I’ve installed all the possible updates, but it’s still disappointing. I lost 20%!!! of the charge in just one hour of web browsing and copying files, even in balanced mode. Overall, the performance is just okay, similar to any other new laptop. My previous Surface Studio laptop, which had half the RAM and an older processor, was faster at activating the camera for Windows Hello. It’s sad to see such a beautiful laptop perform so poorly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Konstantin,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Pretty bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but overheats and randomly turns off even when it’s not overheating. Sometimes freezes and pauses the screen. Battery life was good though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We sincerely apologize for the overheating and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Great Staff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff in the Danbury Best Buy who helped me locate the computer that best fit my day to day needs
I would recommend this to a friendJust fine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new AMD chips don’t seem to live up to the hype. Performance is fine, but behind M-series and Snapdragon chips in my workflows. There are also a lot of the typical AMD graphical glitches on my machine. The touchpad is ok, but not as good as you find on Surface machines. The finish is also a bit bizarre; it doesn’t look very professional. All in all: a fine machine, but nothing special. I was hoping for more from the new Ryzen chips.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS Zenbook S 16. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Potential is there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great build and specs of the laptop but got an insane amount of Blue Screen of Death errors that caused too many restarts and made the laptop horrible to use. Tried different ssd drives and windows 11 reinstall too. Could be a faulty unit but the specs on this laptop is great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bob D,
We sincerely apologize for the blue screen errors you're experiencing with the ASUS Zenbook S 16 Laptop. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Something is wrong with the hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black when plugged in and out charging ports are wiggly and it only been a month since I bought the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juven,
We sincerely apologize for the inconvenience caused by the black screen and charging port issues with your ASUS Zenbook. This is not reflective of the quality we strive to deliver, and we understand how frustrating this can be. For repair assistance or further investigation into the reported issues, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support