Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. Might need a more attention towards battery health
I would recommend this to a friendDefective hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great and worked well. Within couple of months the keyboard has issues, some keys are not working. Now the webcam does not work. When I contacted support was told that warranty does not cover any defects in the product. These are defects in hardware but they are not willing to address them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akshay,
We regret to hear that the laptop keyboard and camera stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2408005206-0019" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. This is my second Asus, and I am very pleased. The sales staff was very helpful and made my purchase easy and confidant.
I would recommend this to a friendHorrible product: Failed twice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! I purchased one in May 2025, wowed by the OLED display. The display failed within 4 months. Best Buy was great and swapped me out with a brand new unit. Well guess what! It failed again after 3 months. I take great care of my laptops. No drops, no spills. There is no excuse for making a product like this. Repeat failure wiht a completely new product lets you know this is a very poor product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcK,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the repeated display failures you encountered, even after receiving a replacement unit. We understand how disappointing this must be and regret the inconvenience caused.
To further investigate the issue and provide appropriate assistance, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2408005206-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective, software issues and twitchy display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this laptop, it has a great screen, good build quality and awesome specs. But I think I got a defective piece. Display kept twitching, laptop crashed sometimes while simply using youtube and it had other software issues as well. Ended up just retruning after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Student,
We sincerely apologize for the issues you've faced with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. We are committed to providing our customers with the highest quality products, and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408005206-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Something is wrong with the hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black when plugged in and out charging ports are wiggly and it only been a month since I bought the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juven,
We sincerely apologize for the inconvenience caused by the black screen and charging port issues with your ASUS Zenbook. This is not reflective of the quality we strive to deliver, and we understand how frustrating this can be. For repair assistance or further investigation into the reported issues, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer, probably the best laptop I have ever owned. Very similar to MacBook Air quality
I would recommend this to a friendLove, love, love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is fast and has tons of memory. It is perfect for my needs.
I would recommend this to a friendWorth the purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for about 2 weeks now and loving every second of it! The only complaint I have is that the touch pad is a little TOO big but that’s probably because I’m not used to it yet!
I would recommend this to a friendbad computer. worse Geek squad service.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer and service are horrible. within a week the child lock was stuck on and ultimately had to have the operating system re-installed. about 3 months later, the computer died and there is supposedly some crack in the screen, but per Geek squad it will take 6-8 weeks for it to be repaired under warranty (I cannot be without my laptop for 2 months)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the difficulties you encountered, including the child lock issue, operating system reinstallation, and the subsequent hardware concerns. We understand how disruptive this has been, especially with the extended repair timeline, and regret the frustration it has caused.
To further investigate the issue and explore repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2408005206-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love this brand.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second of this brand and I have enjoyed the reliability of it and much enjoy using it.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good little laptop for productivity. Gets the job done
I would recommend this to a friend
Amazingly thin and lightweight powerhouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, this is one slick looking and compact laptop! This has to be one of the thinnest and lightest laptops I have ever seen in my life. Its less than a half inch thick and barely over 3 pounds. You really can take this thing anywhere. Throw it in your backpack or briefcase and you wont even know it’s there! Even though it is thin and very portable, you can tell that the build quality on it is very good. It doesn’t feel flimsy or anything like that. I don’t feel like I could easily bend the metal or anything. Under the hood you have an absolutely gorgeous 3K OLED touchscreen. It looks amazing and the touchscreen works perfectly. Its very responsive and easily tracks my fingers when I touch it. It has 24GB of ram which is quite a bit for a laptop, especially one this small. There is also a 1TB SSD in it as well. That will be good for most people, but after opening it up it looks like you could upgrade the hard drive to something larger if you wanted to. The RAM is on the board though, so you can’t upgrade that as far as I can tell. The keyboard and touchpad work great. I found the keys and large touchpad to be very responsive. The keyboard is also backlit as well so its great for working in darker rooms. It has a lightning fast AMD Ryzen AI 300 series processor that is held back a little bit by the Radeon 880M graphics card. It has a good number of ports that will be plenty for most people. It has a regular USB port, 2 USB-C as well as a full-size HDMI, audio in/out jack and an SD card reader. I am very happy it has the card reader; I know a lot of manufacturers have been removing those from their laptops, but as a hobbyist photographer it makes transferring pictures very easy! As far as performance goes, this will be able to easily handle pretty much any task you throw at it, except for hardcore gaming, more on that in a bit. As mentioned, before I do photo and video editing and this runs things like Photoshop and Premiere just fine. Day to day tasks like word processing, checking emails, web surfing, watching streaming videos are all a breeze for this machine. As others have mentioned this can get a little hot if you are pushing it, but I didn’t find it to be excessive or anything like that. Probably because it is so thin it is hard to get a lot of cooling fans and things inside. As far as gaming, if you are trying to play any kind of modern game (not something that you would download in the app store) it will struggle a bit. It has plenty of processing power and RAM, but the graphics card holds it back a bit for hardcore gaming. This also has the Windows Copilot AI built in. This means that it doesn’t have to go online to do a lot of tasks and can handle a lot of them internally which means it is much faster for the user. AI is still in its infancy, but it is a great tool to have on your laptop and another wonderful tool to have. I look forward to seeing how it evolves in the future! The battery is also amazing in this as well. I am easily able to get through the day, but it also has fast charging so even if it does get low, you can get it charged back up very quickly! They say in just 49 minutes you can get a 60% charge which I found to be accurate. Overall, this is an amazing lightweight and ultra-portable laptop. It gets a little warm at times, but it performs great and I think most people would be very, very happy with it. Another top notch product from Asus!
I would recommend this to a friendDo not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop over heats like crazy, the battery is not at all as advertised, doesn't even last more than 4 hours of YouTube. It started crashing a lot after a few days. So many blue screens of death. DO NOT BUY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sian,
We sincerely apologize for the overheating, battery, and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2407040629-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how described. Graphics are awesome.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Had this laptop for a week. It would constantly shut down and would not turn on for hours due to how hot the computer got with only a couple hours use. You cannot put this laptop directly on your laptop due to how hot it gets when in use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rowena B,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
zenbook s 16 AI 9 365
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful oled screen, fast and easy to set up, color is stunning and free finger print.
I would recommend this to a friendSlick, Light Weight with Great Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Lightweight laptop with great performance. Very Happy with it.
I would recommend this to a friendSay bye to the Macbook Air!! Asus did well!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop! Had a Samsung galaxy book 4 pro before this and it had problem after problem. You will not be disappointed with this Asus Zenbook!
I would recommend this to a friendGreat service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered before I even expected it. Great job! And the geek squad had it set up with webroot and everything the same day!!
I would recommend this to a friend
