Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Screen quality
Zeenbook S16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, nice building quality and feel
I would recommend this to a friend Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and I love it , the only 2 cons are screen has grid pattern from oled, and the laptop doesn’t turn on sometimes when I click power button , I might have to plug it into a power source or keep pressing and waiting a few minutes. Everything else is perfect
I would recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, thin, and works well. It is nice having a touch screen
I would recommend this to a friend- Pros mentioned:Processor speed
Great Laptop for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Runs quiet and loads fast.
I would recommend this to a friend Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The chip and the graphics card are great. Can basically do anything on this laptop
I would recommend this to a friendZenbook review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, I like the laptop but it has some weird software issues.
I would recommend this to a friendNot worth the hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not feel this was worth the hype. It is a sad day when you learn the ASUS Vivobook will have this same processor (or even the HX 370) at 50W TDP, whereas the ASUS Zenbook S 16 has a limit of 28W TDP. This is for proper thermal regulation given the design. Indeed it is a nice laptop, and a feat of engineering in many respects, but the "good-ness" of the 880M isn't able to come alive due to the thermal limits. I would be comfortable to pay $1399 for this same thing but with the 370, at 50W TDP, even if it meant the same 24GB RAM. I decided to return my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ennimalcrzing,
Thank you for sharing your feedback on the ASUS Zenbook S 16 laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dose what it says. You get what you paid for value for money.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Don't waste your time like I did 2xs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this computer, but no such luck. I bought the first and the screen continuously blacked out and the computer would not charge. I exchanged it for another. The second one (also purchased new) was registered to someone else. It kept running hot and would shut off. I also noticed that the batter life was not as advertised as it was very short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shannon3,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen blacking out is typically due to updates being applied in the System Registry during the initial Windows setup. The laptop not charging is a random problem. The second laptop is most likely a return unit if a registered user already exist. Regarding your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running a resource-intensive applications, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature and may cause an auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down. To improve or prolong the battery charged time, if it is discharging faster than normal, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Additionally, check if the laptop is running with the most current system update and third-party battery draining applications are not running if not in use.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! you never quite realize how much you need a new computer until you get one and start using it and realize WOW! What a difference!
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am enjoying the product and service was excellent.
I would recommend this to a friendCouldn't be happier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast and extremely easy to use. The facial recognition unlock and touch screen are absolutely great features.
I would recommend this to a friendThiThai
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my girl's dream. Thanks Bestbuy to make it come true. You guys awesome!
I would recommend this to a friendgood price and value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and tech specs for the laptop. Thin case 16" perfect size for any program. Features good graphic card.
I would recommend this to a friendAsus Zen laptop OLED.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color- ease of use - backlit keyboard. OLED screen is cool.
I would recommend this to a friendLooks great, works not so great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and lightweight. However, it is not a high end laptop. Heating issue is prominent and it switches off unexpectedly.
No, I would not recommend this to a friendHOT!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. 80 degree celsius as im writing this review. If you do not know computers it means my fingers burn just from typing. I only have 1 tab open and this computer is frying me alive. I contacted Bestbuy they will not help you after 15 days so do not expect to be able to return. I contacted ASUS they said they will not help me as I bought off bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the overheating concerns you've encountered, as well as the challenges faced in obtaining support. This does not reflect the level of product performance or service we strive to deliver, and we regret that your experience fell short of our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2408005206-0050" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
MY Asus died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was originally very excited to get this so called latest & greatest Asus Zenbook in Sept 2024. Well shortly after the warranty finished, in Nov 2025 my laptop screen went black. I couldn't contact Asus until after Thanksgiving since my Asus died on Thanksgiving day. I am in my upper 70s in age (on fixed income) and not physically able to get around. I love being on my laptop daily and treat it with kid gloves. What happened to my Asus? I need my Asus!! I can't afford to pay for fixing the computer especially when we don't known what happened! I never had a computer which died on me so quickly...right after the warranty finished??? My previous computers always lasted more the 5 years. PLEASE HELP!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JudithS,
Thank you for sharing your experience with the ASUS UM5606WA Zenbook. We sincerely apologize for the inconvenience and frustration caused by the sudden screen failure. This is not the level of performance we aim to deliver.
To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:
Hard Reset
1. Disconnect all external devices, including the AC adapter and any USB devices.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Attempt to power on the device.
If the issue persists after completing these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate and assist with repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't learned how to use everything on this computer yet, but everything I have used has been amazing! The face ID is super convenient.
I would recommend this to a friendGreat hype, but battery life falls short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to buy this laptop after reading all the reviews about its performance and amazing battery life. However, I think I have to return mine because the battery is awful. I’ve installed all the possible updates, but it’s still disappointing. I lost 20%!!! of the charge in just one hour of web browsing and copying files, even in balanced mode. Overall, the performance is just okay, similar to any other new laptop. My previous Surface Studio laptop, which had half the RAM and an older processor, was faster at activating the camera for Windows Hello. It’s sad to see such a beautiful laptop perform so poorly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Konstantin,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/