Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12140317
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Just fine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new AMD chips don’t seem to live up to the hype. Performance is fine, but behind M-series and Snapdragon chips in my workflows. There are also a lot of the typical AMD graphical glitches on my machine. The touchpad is ok, but not as good as you find on Surface machines. The finish is also a bit bizarre; it doesn’t look very professional. All in all: a fine machine, but nothing special. I was hoping for more from the new Ryzen chips.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS Zenbook S 16. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Pretty bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but overheats and randomly turns off even when it’s not overheating. Sometimes freezes and pauses the screen. Battery life was good though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We sincerely apologize for the overheating and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Screen failed 1 month after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed one month after the warranty expired despite very light use (still works with external display). Some googling shows this is incredibly common problem for this model but Asus will not cover it. To fix will cost $600, so I'm out a laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devin,
Thank you for your comment.
We certainly understand your disappointment the laptop and the inconvenience this may have caused if the screen stop working one month after warranty expired. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen not working after a year of usage is a random problem. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
College student tool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for an engineering student to use for building drawings
I would recommend this to a friendBad Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ran into issues not even a year into getting this laptop. The computer is laggy and overheats easily. My screen was completely blacked out, so I had to bring it into Geek Squad to fix it. Now, a few months after fixing it, I have to bring it in again because my screen is glitching.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChloeL,
We regret to hear that you are experiencing performance and overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - System is running slowly https://www.asus.com/support/faq/1042398/
Additional FAQ-Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
Great Laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my daughter for school and work. She absolutely loves it!!
I would recommend this to a friendTemporary Freezes On A Regular Basis
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I work with the computer, it freezes for a few seconds and that's an impediment to my work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhilippeD,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the freezing issues you’ve encountered and regret the inconvenience this has caused, especially since it impacts your work.
To help stabilize performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
Great service!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Best Buy!!! Our help from your people was awesome!!!
I would recommend this to a friendGreat Staff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff in the Danbury Best Buy who helped me locate the computer that best fit my day to day needs
I would recommend this to a friend- Pros mentioned:Screen quality
Defective, software issues and twitchy display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this laptop, it has a great screen, good build quality and awesome specs. But I think I got a defective piece. Display kept twitching, laptop crashed sometimes while simply using youtube and it had other software issues as well. Ended up just retruning after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Student,
We sincerely apologize for the issues you've faced with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. We are committed to providing our customers with the highest quality products, and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is a great computer. Since I am old school it took some getting used to but now it’s all good.
I would recommend this to a friend- Pros mentioned:Screen quality
Defective hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great and worked well. Within couple of months the keyboard has issues, some keys are not working. Now the webcam does not work. When I contacted support was told that warranty does not cover any defects in the product. These are defects in hardware but they are not willing to address them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akshay,
We regret to hear that the laptop keyboard and camera stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2408005206-0019" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price..I got a reduced price that Best Buy offered for a few days..Thank you very much!
I would recommend this to a friendWorth the purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for about 2 weeks now and loving every second of it! The only complaint I have is that the touch pad is a little TOO big but that’s probably because I’m not used to it yet!
I would recommend this to a friend- Pros mentioned:Screen quality
Potential is there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great build and specs of the laptop but got an insane amount of Blue Screen of Death errors that caused too many restarts and made the laptop horrible to use. Tried different ssd drives and windows 11 reinstall too. Could be a faulty unit but the specs on this laptop is great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bob D,
We sincerely apologize for the blue screen errors you're experiencing with the ASUS Zenbook S 16 Laptop. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. Might need a more attention towards battery health
I would recommend this to a friendAsus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer, probably the best laptop I have ever owned. Very similar to MacBook Air quality
I would recommend this to a friendGood gardware, bad software.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop specs but i could've login despite reinstalling windows.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reviewer,
We’re sorry to hear that you’ve had trouble logging into your ASUS UM5606WA laptop, even after reinstalling Windows. We understand how frustrating this can be and apologize for the inconvenience.
To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - PIN (Windows Hello) Login Failed - https://www.asus.com/support/faq/1050249/
Horrible product: Failed twice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! I purchased one in May 2025, wowed by the OLED display. The display failed within 4 months. Best Buy was great and swapped me out with a brand new unit. Well guess what! It failed again after 3 months. I take great care of my laptops. No drops, no spills. There is no excuse for making a product like this. Repeat failure wiht a completely new product lets you know this is a very poor product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcK,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the repeated display failures you encountered, even after receiving a replacement unit. We understand how disappointing this must be and regret the inconvenience caused.
To further investigate the issue and provide appropriate assistance, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good little laptop for productivity. Gets the job done
I would recommend this to a friend