Customer Ratings & Reviews
- Model:
- UM5606WA-S16.R3651TB
- |
- SKU:
- 12161734
Customer reviews
Rating 4.2 out of 5 stars with 463 reviews
(463 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
ASUS Zenbook review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light weight, long battery life, and overall speed is excellent. I use this laptop for my mobile business and it is very reliable.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Workhorse for my small business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast, lightweight and is perfect for using multiple programs at once.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 3 out of 5 stars
Sorta Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop for work looking for an alternative to the Macbook Air 15. Pros: Lightweight OLED display is sharp and bright Performance - in regular Office type tasks and Web - felt snappy Design - I thought it looked clean and professional Ports - good selection of ports Ease of setup - been trying out Snapdragon laptops and had trouble getting printers and scanners to work it was nice to just have everything that needed to be installed just install without issues Cons/Issues: My unit had intermittent screen flickers Runs hot you don't notice the fans to much but it's hot like a gaming laptop hot just doing normal stuff Came without "Old" MS Outlook and subsequently the Mail setting in Control Panel which made it impossible to setup Exchange settings for Outlook Mail. New Outlook doesn't support Exchange Mail and I couldn't find a way to download Old Outlook and Old Control Panel. Ultimately returned for this reason It's a nice laptop that ticks off a lot of boxes. The screen flicker issue might be just with the specific unit. The heat is worrisome but I guess it's expected for something this thin. Ultimately the inablity to setup my Exchange email along with the flickering screen had me returning it, but this has me looking at some of the other laptops with this processor.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services.
It is recommended to download and update the BIOS Version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid critical problem that system cannot be turned on.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408003491-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Rated 1 out of 5 stars
Disappointed - Freezes, Gets Hot and Loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the ASUS laptop arrived, I went to set it up and plugged it in. Instantly, it was loud and became hot. As I was setting it up, it kept freezing on me. I called ASUS tech support numerous times, only for them to tell me to give it a hard reset to put it back to the factory settings. I tried to do this numerous times over a few hours with no such luck. It would only FREEZE again! They gave me a case number. ASUS suggested I return the laptop or send it to them for repair. I called Best Buy, too. ASUS and Best Buy were very helpful. I will be returning this ASUS laptop and will purchase an HP instead! I will not exchange this for the same laptop only to have the same issues 1 year and a day later. No thank you! :(
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rosemarie,
We sincerely apologize for the issues you've faced with the ASUS Zenbook S 16 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. As we understand that you returned the laptop, we will forward your feedback to our Product Team for review, which is greatly appreciated.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408005206-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Asus does it again!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last Asus got me through 10 years of school, work, DJing, and life. This was a huge upgrade with speed and SSD, I couldn’t be more pleased. Price point, options, and my Best Buy experience was top notch. Sam helped me, worked with me for an hour and never batted an eye at all my questions, and repeat questions. Asus vs Mac on price and user friendly is a no brainer for us Gen X folks that do not like change. Well done Asus, I’m a customer for life!
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift to myself on Christmas. I loved it!
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
The Best Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop, its speed and design are unique, majestic from every angle. I recommend it 100%. I'm more than happy.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent laptop with great battery life
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 4 out of 5 stars
Great Laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been great for school, programming, virtual machines, and much more. The screen is OLED screen is great. Speakers are not too bad as well. Sometimes it gets hotter than I would like, but it is a very thin laptop so still good.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer and your price matching. Very happy.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 2 out of 5 stars
Freeze King.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the aesthetics with the design and feel of this laptop are top-tier, there are better laptops more worthy of purchase on the market. While the technical specifications of this unit are mostly solid, it goes underutilized and remains unstable. Constant thermal throttling and BSODs (Blue Screens of Death) make this laptop unusable. No amount of thermal pad/paste reapplications or any bios updates will remedy or solve the problems occurred. Good luck with ASUS customer service if you end up attempting to contact them- they’re just as unreliable.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ibrahim,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely regret the difficulties you’ve encountered with thermal performance and system stability, as well as the concerns you raised regarding support. Your feedback is important to us, and we will ensure it is reviewed by the appropriate team.
To assist with a thorough investigation and resolution, please email us at customerloyalty@asus.com and reference case number "N2407040629-0025". We recognize the critical importance of maintaining a fully functional device, and our team is committed to providing the necessary support.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Highly recommended for design professionals!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop primarily for architectural work using AutoCAD and 3D programs, and I’m 100% satisfied. Rendering is fast, and even heavy programs run smoothly. The basic pre-installed programs are well-organized and easy to use. The laptop also boots up very quickly. Highly recommended for design professionals!
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please with how this laptop works. The size of the screen and laptop light sleek.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 4 out of 5 stars
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop for every day use and casual stream
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice, very happy with this laptop. It's light weight and fast. No issues at all
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 3 out of 5 stars
Screen broke after a few weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it open box in good condition, which you might see something wrong like scratch and what not, but it started having problems with the screen. First the touch screen feature stopped working. Which I found strange, but then 2 days later it black screen while it still turned on. I tried everything from complete hard reset to resetting the gpu. It worked for a day until the screen just completely died. It wasn’t the screen being unplugged or anything, it was the literal screen leaving this world for good. Apparently a lot of Asus laptop especially the zenbooks and newer model have the same issue. So I can’t even recommend a laptop from Asus. I suggest looking away from Asus until matters like this resolved. Only reason I give it 3 stars is cause it was still under warranty. However, without it the screen alone would’ve cost 5000 to replace and to me that isn’t worth.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WILSONN,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the issues you've encountered with the touchscreen and display. We understand how frustrating this can be and recommend contacting our support team at https://www.asus.com/us/support/callus/ for further investigation or repair assistance. Your input is appreciated and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Aesthetic and Capable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is the perfect blend between aesthetics and capabilities. Great gaming and screen while being lowkey enough to get multiple uses out of it. 10/10!!!
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 4 out of 5 stars
Good deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price it's good. like the screen high quality.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can find at a discount...just buy it. Speakers will blow you away. OLED is great. KB is great. Trackpad is great. Just don't try to game with the thing in your lap.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friendRated 5 out of 5 stars
Good decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Does what I need it to do and then some. Great screen and sound.
This review is from ASUS - Zenbook S 16 16” 3K OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 365 - 24GB Memory - 1TB SSD - Scandinavian White
I would recommend this to a friend



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