Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Best laptop outright.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outright one of the best laptops I've ever owned. Excellent design, excellent OLED display, light weight and premium quality. However firmware needs to be updated to support 2TB SSDs. Would randomly crash with a blue screen error code 0xc000021a on Samsung 990 pro 2TB when copying large files or downloading large files. Officially, it supports up to 2TB but in practice, 2TB SSD would crash. Until this is resolved through a BIOS update, 1TB that came with it is the limit. Best laptop outright.
I would recommend this to a friendAwesome computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product accurately described. I love this computer it's used mostly for school for a Master's degree program so there are tons of tabs opened at once for research and it doesn't slow down. I would definitely recommend.
I would recommend this to a friendSleek Laptop, Trackpad needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek laptop for the price, good screen. Trackpas and battery needs work.
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Plenty fast for browsing and web design.
I would recommend this to a friendDefective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son as a gaming laptop, It did not hold up well at all. It was sent off twice due to malfunctioning fans and finally on the 3rd time, Best Buy let me do a return and I used it to purchase him a PC. Best Buy Total Protection was worth the purchase because this laptop was not worth the money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HannahC,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the repeated fan malfunctions you encountered and the inconvenience of multiple service attempts. Your feedback is important to us, and we will ensure it is shared with our product and quality assurance teams for review. We are glad to hear that Best Buy was able to assist with a return and that you were able to purchase a PC instead. We hope the new system provides stable and reliable performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407040629-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Laptop for Business and pleasure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i am very happy with this laptop. Great screen and adequate storage.
I would recommend this to a friendGreat sustem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop for gaming and school work like programming and designing.
I would recommend this to a friendYes get it !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line. Haven’t used the touch screen as much but the screen is amazing. Size is perfect for In home use.
I would recommend this to a friendAsus Zenbook Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance at a good price when bought during a sale
I would recommend this to a friendNice purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and good-looking laptop. I had some problems with my first purchase because the screen kept going black while watching YouTube, but the second one is working great.
I would recommend this to a friendNice overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very sleek and light weight. Sometimes the windows 11 glitches and there is a whole bunch of ASUS software on it that I find useless that just take up space.
I would recommend this to a friendTried To Give ASUS and 2nd chance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost a month in and already having issues. I replaced this with Zephyrus ROG 16 that was also having a bunch of annoying issues. PROS: - battery life - design - weight CONS: - high temps - stopped working for external screen using usb-c (ongoing issue) - annoying quirks with chrome - constant freezing issues with Capcut
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JPPhotography,
We sincerely apologize for the issues you've faced with the ASUS Zenbook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Thin and light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great. Very light with a sleek design.
I would recommend this to a friendGreall laptop all around.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. I got it open box with a decent discount. A tremendous value for the price. Best balance in looks, design, performance, and battery life. I´m very happy with it.
I would recommend this to a friendGreat Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic computer at a good price. Plenty of memory and processor speed to handle larger applications and graphics.
No, I would not recommend this to a friendPB Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CSR rep was so helpful to explain all the models. We chose this one because we were able to get exactly what we wanted. It's not only powerful, but bet light and stylish.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new laptop. It is smaller and lighter weight. So easy to use.
I would recommend this to a friendASUS Zenbook Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! I got it for my online Masters program. It is light weight, touchscreen and I love the big screen!
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use for word docs, email, set up has been fantastic
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an overall great laptop. Does get a bit warm though and have a mediocre battery life.
I would recommend this to a friend