Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Good laptop, but backlight was too bright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the computer was good, but the backlit keyboard was way too bright even on the lowest setting. I had to close the laptop lid while turning to the backlight down so I didn't blind other people on the airplane. The touchpad could also be better, mechanical just isn't that helpful.
I would recommend this to a friendSerious issues with internet connectivity.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely frustrating. I was hoping that it would work fine, but it didn't. Wifi is horrible even after updating the drivers. After talking to support on line. After going to best buy to have it checked. Google Earth some times doesn't open; I had to open it in safe mode. The internet connection comes in and out. My Nimo laptop that I bought reads downloads of 550 to 600 mbs versus this Asus at 25 to 50 mbs side by side. What I love is the backlit keyboard, the light weight, the OLED touch Screen and has amazing speaker system. But none of this is important if the laptop doesn't work. I'm going to return it. Spent a lot of time trying to make it work but I think it has serious issues with BIOS and the internet says that the ASUS battery management system is to blame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrReviewer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the frustration caused by the Wi‑Fi connectivity issues, application performance concerns, and the time you’ve spent trying to resolve them, which ultimately led to a return of the device. This is not the quality of products we aim to provide, and we regret that your experience did not reflect our standards. However, we truly appreciate your positive feedback regarding the backlit keyboard, lightweight design, OLED touch screen, and speaker system.
Please be assured that your comments regarding Wi‑Fi performance, BIOS concerns, and the battery management system will be passed along to our product and engineering teams for review, as your input is invaluable in helping us improve the quality and reliability of our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408003491-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective ASUS laptop(s)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I generally like ASUS laptops, but I had a bad experience, actually several, with this one. The first one I bought constantly overheated. GeekSquad tried to repair it but to no avail, so they replaced it. The replacement had a bad motherboard, so that got replaced as well, but with a different brand. The odds of getting 2 bad ones should be fairly low, so maybe there is some issue with this particular model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nancy,
Thank you for sharing your experience with the ASUS UM5606WA Laptop. We sincerely apologize for the repeated issues you encountered with overheating and hardware failures. We understand how frustrating it must have been to go through multiple replacements, and we regret that this affected your experience with our product.
Your feedback is very important and will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408005206-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop I’ve had. Very sleek and stylish. Will recommend this Asus brand to anyone.
I would recommend this to a friendImproves on the original nicely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent handheld, basically improves on all aspects from the first gen including much better triggers and better battery life. Only thing is it's noticeably heavier.
I would recommend this to a friendI love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love design and functionality. No issue so far with overheating.
I would recommend this to a friendThin and light is great if cooled properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design is excellent. The laptop looks beautiful. Speakers are awesome. Screen is nice but very very glossy. Port selection is good. Windows felt snappy overall. Track pad is pretty solid. Battery life seemed okay. The biggest problem was how hot the keyboard and bottom felt when performing heavy tasks. Very hot to touch. Would burn your skin if touching. The fans would run while even watching 4K video on YouTube. This was a turn off for me so I returned the device. Most reviews have the same concerns with the heat so it is not isolated to this unit it is a design flaw across the board.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TwoSixer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407040629-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Machine is great, AI issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, but very easy hot in summer for 2 reason: + Main issue is AI taken too much performance. + Design isn't good enough for cooling device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
It is recommended to download and update the BIOS 309 and firmware for system performance optimization. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
BIOS Version 309: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Zenbook Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly really mid, don’t think it’d worth it at all unless it’s on sale, and I would recommend you trying to get protection on it since it’s breaking on me already
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GR2Z,
We’re sorry to hear that you’re experiencing difficulties with your device being stuck on the ASUS logo screen. we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Stuck on ASUS/ROG Logo Screen During Boot https://www.asus.com/support/faq/1042613/
A SOLID BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop offers great value for the price—it's both stylish and sturdy. You really can't go wrong with this purchase. My only wish is for a firmer feel to the keyboard.
I would recommend this to a friendVery nice, fast, responsive laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this laptop.i bought it for business use, however it has what is needed for gaming.
I would recommend this to a friendAsus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! amazing display and with all the new technology,highly recommended.
I would recommend this to a friendasus computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and meets all of my needs for home use
I would recommend this to a friendGreat computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer. Great brand great speed. My daughter loves it. I bought it for her for college
I would recommend this to a friendAsus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for what we wanted . Has all the memory and operating functions we need. And Asus is a great brand. And it was on sale! Thankful to have purchased it when we did.
I would recommend this to a friendExecellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Execellent me encantó es perfecta la recomiendo al 100%
I would recommend this to a friendThankful student
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This location was so helpful. I had water damage in my laptop during finals week and needed to get at my notes. The assistant helped with that and helped me pick out a new laptop that met my needs.
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfull product, how i suspect , i recomend but in the Store , the employer explain me all i want to know about this computer ! Great atención !
I would recommend this to a friendAsus zenbook 3k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome product, excellent performance, the degada display feels amazing, as well as the exterior appearance.
I would recommend this to a friendDaniel D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful purchase. It has everything we need and more. Lots of new features, and great display and color
I would recommend this to a friend