Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Asus Zen laptop OLED.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color- ease of use - backlit keyboard. OLED screen is cool.
I would recommend this to a friendThiThai
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my girl's dream. Thanks Bestbuy to make it come true. You guys awesome!
I would recommend this to a friendBeautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and I love it , the only 2 cons are screen has grid pattern from oled, and the laptop doesn’t turn on sometimes when I click power button , I might have to plug it into a power source or keep pressing and waiting a few minutes. Everything else is perfect
I would recommend this to a friendMY Asus died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was originally very excited to get this so called latest & greatest Asus Zenbook in Sept 2024. Well shortly after the warranty finished, in Nov 2025 my laptop screen went black. I couldn't contact Asus until after Thanksgiving since my Asus died on Thanksgiving day. I am in my upper 70s in age (on fixed income) and not physically able to get around. I love being on my laptop daily and treat it with kid gloves. What happened to my Asus? I need my Asus!! I can't afford to pay for fixing the computer especially when we don't known what happened! I never had a computer which died on me so quickly...right after the warranty finished??? My previous computers always lasted more the 5 years. PLEASE HELP!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JudithS,
Thank you for sharing your experience with the ASUS UM5606WA Zenbook. We sincerely apologize for the inconvenience and frustration caused by the sudden screen failure. This is not the level of performance we aim to deliver.
To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:
Hard Reset
1. Disconnect all external devices, including the AC adapter and any USB devices.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Attempt to power on the device.
If the issue persists after completing these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can further investigate and assist with repair options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
My ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for daily use and of course gaming. Love it
I would recommend this to a friendZeenbook S16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, nice building quality and feel
I would recommend this to a friendCouldn't be happier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast and extremely easy to use. The facial recognition unlock and touch screen are absolutely great features.
I would recommend this to a friendgood price and value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and tech specs for the laptop. Thin case 16" perfect size for any program. Features good graphic card.
I would recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, thin, and works well. It is nice having a touch screen
I would recommend this to a friendGreat Laptop for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Runs quiet and loads fast.
I would recommend this to a friendASUS Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! you never quite realize how much you need a new computer until you get one and start using it and realize WOW! What a difference!
I would recommend this to a friendThe new computer went crazy after only a few days.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine started making a loud noise less than a month after I bought it. Since several days had passed, I couldn't return it. I checked online and found that this is a common problem, and it's difficult to repair, and they won't replace the machine. Repairs would cost money, and I don't want to spend more money on a machine I just bought. It would be better to just buy a new one. So, what options do I have now?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA Notebook. We sincerely apologize for the loud noise issue you encountered so soon after purchase and regret the inconvenience this has caused. We understand how frustrating it can be to face repair concerns with a new device.
To further investigate the issue and explore available repair options, we kindly advise contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review your case in detail and provide guidance on the best resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't learned how to use everything on this computer yet, but everything I have used has been amazing! The face ID is super convenient.
I would recommend this to a friendLooks great, works not so great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and lightweight. However, it is not a high end laptop. Heating issue is prominent and it switches off unexpectedly.
No, I would not recommend this to a friendDon't waste your time like I did 2xs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this computer, but no such luck. I bought the first and the screen continuously blacked out and the computer would not charge. I exchanged it for another. The second one (also purchased new) was registered to someone else. It kept running hot and would shut off. I also noticed that the batter life was not as advertised as it was very short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shannon3,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. The screen blacking out is typically due to updates being applied in the System Registry during the initial Windows setup. The laptop not charging is a random problem. The second laptop is most likely a return unit if a registered user already exist. Regarding your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running a resource-intensive applications, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature and may cause an auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down. To improve or prolong the battery charged time, if it is discharging faster than normal, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Additionally, check if the laptop is running with the most current system update and third-party battery draining applications are not running if not in use.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great service!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Best Buy!!! Our help from your people was awesome!!!
I would recommend this to a friendCollege student tool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for an engineering student to use for building drawings
I would recommend this to a friendGood gardware, bad software.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop specs but i could've login despite reinstalling windows.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reviewer,
We’re sorry to hear that you’ve had trouble logging into your ASUS UM5606WA laptop, even after reinstalling Windows. We understand how frustrating this can be and apologize for the inconvenience.
To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - PIN (Windows Hello) Login Failed - https://www.asus.com/support/faq/1050249/
Great Laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my daughter for school and work. She absolutely loves it!!
I would recommend this to a friendI still prefer HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of Asus. Constant little glitches that support always says to just reboot. Battery isn't the best either even with power management. Settings are done through the Asus app which makes it even more difficult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KellyC,
We’re sorry to hear that you’re experiencing rebooting and battery difficulties with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
Additional FAQ-Troubleshooting - Short Battery Life https://www.asus.com/support/faq/1043914/