Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Asus Zenbook s 16
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop for the price, I do a lot of multi tasking, so with the write internet speed things go smoothly
I would recommend this to a friendGreat hype, but battery life falls short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to buy this laptop after reading all the reviews about its performance and amazing battery life. However, I think I have to return mine because the battery is awful. I’ve installed all the possible updates, but it’s still disappointing. I lost 20%!!! of the charge in just one hour of web browsing and copying files, even in balanced mode. Overall, the performance is just okay, similar to any other new laptop. My previous Surface Studio laptop, which had half the RAM and an older processor, was faster at activating the camera for Windows Hello. It’s sad to see such a beautiful laptop perform so poorly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Konstantin,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Pretty bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but overheats and randomly turns off even when it’s not overheating. Sometimes freezes and pauses the screen. Battery life was good though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We sincerely apologize for the overheating and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Great Staff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff in the Danbury Best Buy who helped me locate the computer that best fit my day to day needs
I would recommend this to a friendJust fine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new AMD chips don’t seem to live up to the hype. Performance is fine, but behind M-series and Snapdragon chips in my workflows. There are also a lot of the typical AMD graphical glitches on my machine. The touchpad is ok, but not as good as you find on Surface machines. The finish is also a bit bizarre; it doesn’t look very professional. All in all: a fine machine, but nothing special. I was hoping for more from the new Ryzen chips.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS Zenbook S 16. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Potential is there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great build and specs of the laptop but got an insane amount of Blue Screen of Death errors that caused too many restarts and made the laptop horrible to use. Tried different ssd drives and windows 11 reinstall too. Could be a faulty unit but the specs on this laptop is great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bob D,
We sincerely apologize for the blue screen errors you're experiencing with the ASUS Zenbook S 16 Laptop. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. Might need a more attention towards battery health
I would recommend this to a friendSomething is wrong with the hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black when plugged in and out charging ports are wiggly and it only been a month since I bought the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juven,
We sincerely apologize for the inconvenience caused by the black screen and charging port issues with your ASUS Zenbook. This is not reflective of the quality we strive to deliver, and we understand how frustrating this can be. For repair assistance or further investigation into the reported issues, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great and worked well. Within couple of months the keyboard has issues, some keys are not working. Now the webcam does not work. When I contacted support was told that warranty does not cover any defects in the product. These are defects in hardware but they are not willing to address them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akshay,
We regret to hear that the laptop keyboard and camera stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2408005206-0019" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is a great computer. Since I am old school it took some getting used to but now it’s all good.
I would recommend this to a friendHappy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price..I got a reduced price that Best Buy offered for a few days..Thank you very much!
I would recommend this to a friendDefective, software issues and twitchy display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this laptop, it has a great screen, good build quality and awesome specs. But I think I got a defective piece. Display kept twitching, laptop crashed sometimes while simply using youtube and it had other software issues as well. Ended up just retruning after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Student,
We sincerely apologize for the issues you've faced with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. We are committed to providing our customers with the highest quality products, and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. This is my second Asus, and I am very pleased. The sales staff was very helpful and made my purchase easy and confidant.
I would recommend this to a friendAsus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer, probably the best laptop I have ever owned. Very similar to MacBook Air quality
I would recommend this to a friendLove, love, love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is fast and has tons of memory. It is perfect for my needs.
I would recommend this to a friendHorrible product: Failed twice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! I purchased one in May 2025, wowed by the OLED display. The display failed within 4 months. Best Buy was great and swapped me out with a brand new unit. Well guess what! It failed again after 3 months. I take great care of my laptops. No drops, no spills. There is no excuse for making a product like this. Repeat failure wiht a completely new product lets you know this is a very poor product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarcK,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the repeated display failures you encountered, even after receiving a replacement unit. We understand how disappointing this must be and regret the inconvenience caused.
To further investigate the issue and provide appropriate assistance, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Worth the purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for about 2 weeks now and loving every second of it! The only complaint I have is that the touch pad is a little TOO big but that’s probably because I’m not used to it yet!
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good little laptop for productivity. Gets the job done
I would recommend this to a friendLove this brand.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second of this brand and I have enjoyed the reliability of it and much enjoy using it.
I would recommend this to a friendbad computer. worse Geek squad service.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer and service are horrible. within a week the child lock was stuck on and ultimately had to have the operating system re-installed. about 3 months later, the computer died and there is supposedly some crack in the screen, but per Geek squad it will take 6-8 weeks for it to be repaired under warranty (I cannot be without my laptop for 2 months)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the difficulties you encountered, including the child lock issue, operating system reinstallation, and the subsequent hardware concerns. We understand how disruptive this has been, especially with the extended repair timeline, and regret the frustration it has caused.
To further investigate the issue and explore repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408005206-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support