Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Had this laptop for a week. It would constantly shut down and would not turn on for hours due to how hot the computer got with only a couple hours use. You cannot put this laptop directly on your laptop due to how hot it gets when in use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rowena B,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop over heats like crazy, the battery is not at all as advertised, doesn't even last more than 4 hours of YouTube. It started crashing a lot after a few days. So many blue screens of death. DO NOT BUY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sian,
We sincerely apologize for the overheating, battery, and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how described. Graphics are awesome.
I would recommend this to a friend
Amazingly thin and lightweight powerhouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, this is one slick looking and compact laptop! This has to be one of the thinnest and lightest laptops I have ever seen in my life. Its less than a half inch thick and barely over 3 pounds. You really can take this thing anywhere. Throw it in your backpack or briefcase and you wont even know it’s there! Even though it is thin and very portable, you can tell that the build quality on it is very good. It doesn’t feel flimsy or anything like that. I don’t feel like I could easily bend the metal or anything. Under the hood you have an absolutely gorgeous 3K OLED touchscreen. It looks amazing and the touchscreen works perfectly. Its very responsive and easily tracks my fingers when I touch it. It has 24GB of ram which is quite a bit for a laptop, especially one this small. There is also a 1TB SSD in it as well. That will be good for most people, but after opening it up it looks like you could upgrade the hard drive to something larger if you wanted to. The RAM is on the board though, so you can’t upgrade that as far as I can tell. The keyboard and touchpad work great. I found the keys and large touchpad to be very responsive. The keyboard is also backlit as well so its great for working in darker rooms. It has a lightning fast AMD Ryzen AI 300 series processor that is held back a little bit by the Radeon 880M graphics card. It has a good number of ports that will be plenty for most people. It has a regular USB port, 2 USB-C as well as a full-size HDMI, audio in/out jack and an SD card reader. I am very happy it has the card reader; I know a lot of manufacturers have been removing those from their laptops, but as a hobbyist photographer it makes transferring pictures very easy! As far as performance goes, this will be able to easily handle pretty much any task you throw at it, except for hardcore gaming, more on that in a bit. As mentioned, before I do photo and video editing and this runs things like Photoshop and Premiere just fine. Day to day tasks like word processing, checking emails, web surfing, watching streaming videos are all a breeze for this machine. As others have mentioned this can get a little hot if you are pushing it, but I didn’t find it to be excessive or anything like that. Probably because it is so thin it is hard to get a lot of cooling fans and things inside. As far as gaming, if you are trying to play any kind of modern game (not something that you would download in the app store) it will struggle a bit. It has plenty of processing power and RAM, but the graphics card holds it back a bit for hardcore gaming. This also has the Windows Copilot AI built in. This means that it doesn’t have to go online to do a lot of tasks and can handle a lot of them internally which means it is much faster for the user. AI is still in its infancy, but it is a great tool to have on your laptop and another wonderful tool to have. I look forward to seeing how it evolves in the future! The battery is also amazing in this as well. I am easily able to get through the day, but it also has fast charging so even if it does get low, you can get it charged back up very quickly! They say in just 49 minutes you can get a 60% charge which I found to be accurate. Overall, this is an amazing lightweight and ultra-portable laptop. It gets a little warm at times, but it performs great and I think most people would be very, very happy with it. Another top notch product from Asus!
I would recommend this to a friendzenbook s 16 AI 9 365
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful oled screen, fast and easy to set up, color is stunning and free finger print.
I would recommend this to a friendSlick, Light Weight with Great Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Lightweight laptop with great performance. Very Happy with it.
I would recommend this to a friendGreat service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered before I even expected it. Great job! And the geek squad had it set up with webroot and everything the same day!!
I would recommend this to a friendSay bye to the Macbook Air!! Asus did well!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop! Had a Samsung galaxy book 4 pro before this and it had problem after problem. You will not be disappointed with this Asus Zenbook!
I would recommend this to a friendLost most of my data
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent enough money on a new laptop so I thought I was getting a superior product. All seemed fine until the second day when I was unable to turn it on or off and it was very warm. Geek Squad was able to get it back up and running remotely. After that I realized the majority of my files were missing. I took it back to Geek Squad and they were unable to retrieve the missing files. Unfortunately I had recycled my previous hard drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatB,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you lost your data. Indeed, you are getting a superior laptop. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. We always recommend, as a rule of thumb, to always backup data to prevent loosing these in the event the OS(Operating System) was corrupted. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
loptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good graphics and easy to use. Not a fan of the AI however
I would recommend this to a friendComputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful associates, easy purchase, delivery was quick
I would recommend this to a friendAsus...rare problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer worked great for 3 startups and tgen completely went black and couldnt do anything with it. Because it was open box when purchased they didnt have a replacement fir me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Todd S,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing u want another one in the future time
I would recommend this to a friendNot very stable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t seem very reliable. I found a bug that crashed the entire OS in the first 10 minutes. Kinda hesitant making it my primary computer.
No, I would not recommend this to a friendMissed Opportunity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice design, but sadly it came with a dead pixel and the fans were very loud when the laptop was plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymous,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Latest gen Ryzen HX cpu for 11**$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for the price! This was 11** dollar on sale and I took the plunge.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop with high expectations. Looks great , nice screen ,.powerful , decent memory. But from the outset it had of power issues , in that it would power off and would not power on until the thing was reset by holding down the power button for a while. Well tonight , it self powered down and now won't start at all. 3 months old only. I have owned quite a number of laptops in my life, but never had such a disappointment as this thing. Now have to send it back ,with all the hassels of starting with a new laptop again. Next one won't be an ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidG,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
I'll give it a try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice light weight laptop. turns off by itself, i might be returning it if this repeats.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aroo,
It is our sincere regret that the notebook shut down automatically and we apologize for any inconvenience this may have caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice laptop, but I need gaming laptop. I like it
I would recommend this to a friendVery Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the reviews here are spot on. Although I wouldn't recommend it for now...or at least at this price. My biggest problem is the performance when connect to an external GPU, it's absolutely terrible. I really don't get it honestly because running benchmarks are fine, and scores are actually decent... but when you try to play a game it drops down to 10fps. Not that I'm going to use it as a gaming laptop, but it would be nice to be able to do that while at home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cjax2,
We sincerely apologize for the issues you've faced with the notebook and the eGPU and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/