Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Screen quality
A mobile powerhouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleep powerhouse. Crips screen. Fast boot times and sleek body.
I would recommend this to a friend Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hand owned this laptop for about one month as of the time of this review. I really love the laptop. As others have stated it can get hot, but I haven’t yet seen any performance hot because of it. The speakers get to be a decent volume and have good sound quality, not tinny sounding like on some laptops. All in all I love this laptop and in happy I purchased it.
I would recommend this to a friend- Pros mentioned:Overall performance
Great service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, on time, well packed, good price for the product
I would recommend this to a friend Decent but not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is excellent but the sound quality is sub par when compared to other six speaker laptops. The touchpad on mine doesn’t work all of the time which is probably a good thing because of accidental setting changes while typing. I haven’t noticed it getting too hot but I haven’t tried heavy workloads either, stays cool with normal use. Fingerprints are a nightmare to clean off of the top cover.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PCDJ64,
We appreciate your feedback regarding the notebook and apologize for the issues you've experienced. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. To troubleshoot the touchpad issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
- Cons mentioned:Heat dissipation
Warm but powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for your buck laptop, can gets little warm
I would recommend this to a friend Serious issues with internet connectivity.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely frustrating. I was hoping that it would work fine, but it didn't. Wifi is horrible even after updating the drivers. After talking to support on line. After going to best buy to have it checked. Google Earth some times doesn't open; I had to open it in safe mode. The internet connection comes in and out. My Nimo laptop that I bought reads downloads of 550 to 600 mbs versus this Asus at 25 to 50 mbs side by side. What I love is the backlit keyboard, the light weight, the OLED touch Screen and has amazing speaker system. But none of this is important if the laptop doesn't work. I'm going to return it. Spent a lot of time trying to make it work but I think it has serious issues with BIOS and the internet says that the ASUS battery management system is to blame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrReviewer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the frustration caused by the Wi‑Fi connectivity issues, application performance concerns, and the time you’ve spent trying to resolve them, which ultimately led to a return of the device. This is not the quality of products we aim to provide, and we regret that your experience did not reflect our standards. However, we truly appreciate your positive feedback regarding the backlit keyboard, lightweight design, OLED touch screen, and speaker system.
Please be assured that your comments regarding Wi‑Fi performance, BIOS concerns, and the battery management system will be passed along to our product and engineering teams for review, as your input is invaluable in helping us improve the quality and reliability of our devices.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408003491-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
ASUS laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and exactly what I was looking for. Very impressed.
I would recommend this to a friend - Pros mentioned:Overall performance
Great laptop with great battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money, best laptop that I’ve ever owned.
I would recommend this to a friend Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The chip and the graphics card are great. Can basically do anything on this laptop
I would recommend this to a friendHOT!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. 80 degree celsius as im writing this review. If you do not know computers it means my fingers burn just from typing. I only have 1 tab open and this computer is frying me alive. I contacted Bestbuy they will not help you after 15 days so do not expect to be able to return. I contacted ASUS they said they will not help me as I bought off bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the overheating concerns you've encountered, as well as the challenges faced in obtaining support. This does not reflect the level of product performance or service we strive to deliver, and we regret that your experience fell short of our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2408005206-0050" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and I love it , the only 2 cons are screen has grid pattern from oled, and the laptop doesn’t turn on sometimes when I click power button , I might have to plug it into a power source or keep pressing and waiting a few minutes. Everything else is perfect
I would recommend this to a friendZenbook review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, I like the laptop but it has some weird software issues.
I would recommend this to a friend- Pros mentioned:Screen quality
Zeenbook S16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, nice building quality and feel
I would recommend this to a friend Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, thin, and works well. It is nice having a touch screen
I would recommend this to a friend- Pros mentioned:Processor speed
Great Laptop for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Runs quiet and loads fast.
I would recommend this to a friend Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dose what it says. You get what you paid for value for money.
I would recommend this to a friendTemporary Freezes On A Regular Basis
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I work with the computer, it freezes for a few seconds and that's an impediment to my work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhilippeD,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the freezing issues you’ve encountered and regret the inconvenience this has caused, especially since it impacts your work.
To help stabilize performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am enjoying the product and service was excellent.
I would recommend this to a friendNot worth the hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not feel this was worth the hype. It is a sad day when you learn the ASUS Vivobook will have this same processor (or even the HX 370) at 50W TDP, whereas the ASUS Zenbook S 16 has a limit of 28W TDP. This is for proper thermal regulation given the design. Indeed it is a nice laptop, and a feat of engineering in many respects, but the "good-ness" of the 880M isn't able to come alive due to the thermal limits. I would be comfortable to pay $1399 for this same thing but with the 370, at 50W TDP, even if it meant the same 24GB RAM. I decided to return my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ennimalcrzing,
Thank you for sharing your feedback on the ASUS Zenbook S 16 laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS Rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! you never quite realize how much you need a new computer until you get one and start using it and realize WOW! What a difference!
I would recommend this to a friend