Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12161734
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Numeric key pad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a lot better if it had a numeric key pad on the right side and not just the numbers on the top row.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarvinR,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2408003491-0021] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
I don’t even know what to say anymore.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with this computer and Best Buy geek squad. After updates, camera is not recognized and won’t be until 24H2 is released. Can’t release 24H2 to Asus computers because of “known issues”. Excessive RAM usage. Lenovo i5 with 12gb ddr4 ram was running better than this laptop. Randomly turns itself off after idle periods with lid closed. Asus sent me to geek squad for warranty coverage. Was told by geek squad they can’t touch my computer because it’s a company computer and before that were trying to charge me 100$ for a “diagnostic”. Then proceeds to tell me that asus aren’t that good and to get a Lenovo. Be careful out here. These companies don’t give a crap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason R,
It is with regret that we have to apologize for the issues encountered with the laptop and the reseller team, as well as for the inconvenience this has caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To further investigate the issues you're experiencing, please email us at customerloyalty@asus.com and include the case number "N2408005206-0008" as a reference Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very service. Can’t return when discovered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st order was cancelled. 2nd order was missing adapter. By the time I bought adapter and tried it, the keyboard was sticky and had problems. I couldn’t return because it’s past 15 days. This is worst experience ever. Paid for best quality open box, got a defective and missing parts. Can’t return and can’t get adapter - fraudulent advertising.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuMei,
Please accept our sincere apologies for the issues you've encountered with the notebook and the reseller team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. Please allow us to make your experience with ASUS a better one.
To troubleshoot the keyboard issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/