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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 481 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 481 reviews
  • Rated 5 out of 5 stars

    Amazing product!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is an Excellent choice at a great price. The picture is exquisite. The resolution is beautiful. The refresh is quick and sharp. I’m able to navigate through the screens beautifully with great ease. I am very pleased with this product. There is more than enough memory as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aesthetic and Capable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is the perfect blend between aesthetics and capabilities. Great gaming and screen while being lowkey enough to get multiple uses out of it. 10/10!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Screen broke after a few weeks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box in good condition, which you might see something wrong like scratch and what not, but it started having problems with the screen. First the touch screen feature stopped working. Which I found strange, but then 2 days later it black screen while it still turned on. I tried everything from complete hard reset to resetting the gpu. It worked for a day until the screen just completely died. It wasn’t the screen being unplugged or anything, it was the literal screen leaving this world for good. Apparently a lot of Asus laptop especially the zenbooks and newer model have the same issue. So I can’t even recommend a laptop from Asus. I suggest looking away from Asus until matters like this resolved. Only reason I give it 3 stars is cause it was still under warranty. However, without it the screen alone would’ve cost 5000 to replace and to me that isn’t worth.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WILSONN,

      Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the issues you've encountered with the touchscreen and display. We understand how frustrating this can be and recommend contacting our support team at https://www.asus.com/us/support/callus/ for further investigation or repair assistance. Your input is appreciated and will be shared with our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Upgraded from a Lenovo Yoga 9i, battery life here is way better and laptop is shockingly light. Performs well and doesn’t get too hot or loud. Only slightly annoying part is there can be some glare in the screen if using in a bright environment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price it's good. like the screen high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Team

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was awesome. Team was attentive. Got a great deal and associate had my new system ready to pick up after transferring my data from old computer ahead of schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is vivid vibrant. Excellent 3k performance Display adaption by face is ultimate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will be getting by another one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. Can be used as an everyday laptop or a gaming computer. We use it for both and it gets the job done! Definitely recommend getting one if you dont want to break the bank but want a good quality laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best laptops in 2025

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is so amazing it gives too good experience for coding and managing many tasks it also has many vibrant features and the design of the laptop is super and i made the best choice by purchasing the laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but thermals a BIG problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this laptop since it ticks all my boxes, but it just gets too hot, as other reviews have mentioned. When browsing and watching YouTube, it gets warmer than I'd like. But when it's plugged in, it gets shockingly hot, even after the latest BIOS update that was supposed to fix this. The battery life isn't great either; I get about 6 hours in these conditions. Everything else is excellent, with top-notch fit and finish, but I'll be returning it due to the heat issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kirk J,

      We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. It is our understanding that you will be returning the notebook, and we hope that you will be able to obtain a replacement that is of equal quality.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us an email at customerloyalty@asus.com and include the case number "N2408003491-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great with software issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still figuring out kinks with the system, slow boot times and stuck on please wait. Besides this, everything is fantastic and the screen is gorgeous. Form factor makes it portable even at 16 inches.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop, and I love it; it gets all of my school needs completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, sleek, and light. Similar to mac model , i love it & its touch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The screen and keyboard are very well designed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the processor speed and the screen size. I also like the size of the laptop. It’s very thin and very convenient to take everywhere. I bought it for my daughter’s school work.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ultra light 16 inch with a major design flaw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop looks amazing, very thin and light. However, i ran into a major issue. When I rest both hands on it in the typing position and used the touchpad with my thumbs, the touchpad cannot be clicked because my hand weight caused the chassis to deform, which resulted in the touchpad being clicked. All gestures were messed up and the trackpad became unusable at all. A haptic touchpad will get rid of this issue but unfortunately Asus decided not to put it on this model. Otherwise, I really like the design, the color, the screen and thr performance. Unfortunately, i had to return it because of this major design flaw :(

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TechAmateur,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Having returned the notebook, we hope that you were able to obtain a functional replacement.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407040629-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for sons college classes. He loves it. Crystal clear picture. Great battery life.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money, do not buy Asus S16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheating is a problem. Great specs in a very poor case. Touchscreen stopped working after 4 months, then the camera, and after all, the screen. I believe these problems are all due to the extreme overheating. I noticed a BURN MARK on the casing near the screen hinge. Yes, that is how bad the laptop is designed!!!! Now, a $1,400-Zenbook laptop has a dead screen and lies as a desktop pc connected to a monitor. Save your money and do not buy Asus S16

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DanA,
      We apologize for the inconvenience you have encountered withyour notebook. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2408005206-0046.
      Thank you for choosing ASUS!
      Best Regards,
      Anya M.
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Really good for modeling and design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for class as a mechanical engineering major and it is perfect for design and modeling and the ocasional gaming session

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great replacement for my former ASUS laptop even though it doesn't have a keypad. Still trying to determine how to reconfigure some things so I guess I need to get some Geek Squad assist!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best laptop outright.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outright one of the best laptops I've ever owned. Excellent design, excellent OLED display, light weight and premium quality. However firmware needs to be updated to support 2TB SSDs. Would randomly crash with a blue screen error code 0xc000021a on Samsung 990 pro 2TB when copying large files or downloading large files. Officially, it supports up to 2TB but in practice, 2TB SSD would crash. Until this is resolved through a BIOS update, 1TB that came with it is the limit. Best laptop outright.

    I would recommend this to a friend