Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12240972
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how described. Graphics are awesome.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Had this laptop for a week. It would constantly shut down and would not turn on for hours due to how hot the computer got with only a couple hours use. You cannot put this laptop directly on your laptop due to how hot it gets when in use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rowena B,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
zenbook s 16 AI 9 365
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful oled screen, fast and easy to set up, color is stunning and free finger print.
I would recommend this to a friendSlick, Light Weight with Great Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Lightweight laptop with great performance. Very Happy with it.
I would recommend this to a friendSay bye to the Macbook Air!! Asus did well!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop! Had a Samsung galaxy book 4 pro before this and it had problem after problem. You will not be disappointed with this Asus Zenbook!
I would recommend this to a friendGreat service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered before I even expected it. Great job! And the geek squad had it set up with webroot and everything the same day!!
I would recommend this to a friendLost most of my data
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent enough money on a new laptop so I thought I was getting a superior product. All seemed fine until the second day when I was unable to turn it on or off and it was very warm. Geek Squad was able to get it back up and running remotely. After that I realized the majority of my files were missing. I took it back to Geek Squad and they were unable to retrieve the missing files. Unfortunately I had recycled my previous hard drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatB,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you lost your data. Indeed, you are getting a superior laptop. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. We always recommend, as a rule of thumb, to always backup data to prevent loosing these in the event the OS(Operating System) was corrupted. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
loptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good graphics and easy to use. Not a fan of the AI however
I would recommend this to a friendComputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful associates, easy purchase, delivery was quick
I would recommend this to a friendAsus...rare problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer worked great for 3 startups and tgen completely went black and couldnt do anything with it. Because it was open box when purchased they didnt have a replacement fir me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Todd S,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing u want another one in the future time
I would recommend this to a friendNot very stable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t seem very reliable. I found a bug that crashed the entire OS in the first 10 minutes. Kinda hesitant making it my primary computer.
No, I would not recommend this to a friendMissed Opportunity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice design, but sadly it came with a dead pixel and the fans were very loud when the laptop was plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymous,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Latest gen Ryzen HX cpu for 11**$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for the price! This was 11** dollar on sale and I took the plunge.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop with high expectations. Looks great , nice screen ,.powerful , decent memory. But from the outset it had of power issues , in that it would power off and would not power on until the thing was reset by holding down the power button for a while. Well tonight , it self powered down and now won't start at all. 3 months old only. I have owned quite a number of laptops in my life, but never had such a disappointment as this thing. Now have to send it back ,with all the hassels of starting with a new laptop again. Next one won't be an ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidG,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
I'll give it a try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice light weight laptop. turns off by itself, i might be returning it if this repeats.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aroo,
It is our sincere regret that the notebook shut down automatically and we apologize for any inconvenience this may have caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice laptop, but I need gaming laptop. I like it
I would recommend this to a friendVery Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the reviews here are spot on. Although I wouldn't recommend it for now...or at least at this price. My biggest problem is the performance when connect to an external GPU, it's absolutely terrible. I really don't get it honestly because running benchmarks are fine, and scores are actually decent... but when you try to play a game it drops down to 10fps. Not that I'm going to use it as a gaming laptop, but it would be nice to be able to do that while at home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cjax2,
We sincerely apologize for the issues you've faced with the notebook and the eGPU and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/
Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently on my 2nd Zenbook S16. The first one was non-stop screen flickering and turning white or shutting off entirely. It would run red hot when the charger was plugged in and finally died in less than a week of ownership. It was red-hot and would not turn on at all. Returned to Best Buy and exchanged for the same model, thinking I was just unlucky. The replacement does not run as hot, but it still suffers from constant issues with the screen flickering and strange video artifacts. Today the screen shut off and would not come back on after multiple attempts to repower. It finally popped up and rebooted but I've had my fill of it. I will be exchanging for something else. It's a shame because if it just worked normally, I would really like it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveB,
Thank you for your feedback.
We certainly understand your concern regarding the flickering screen, overheating, and the laptop not charging. To resolve the flickering screen issue, please ensure the chipset and video drivers, BIOS, and Windows are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606WA . Regarding the overheating issue, this is normal if you are running resource-intensive applications and simultaneously charging the battery. The heat or temperature does decreases or normalizes once system resource utilization goes down. The issue, not being able to charge the laptop, may occur if the laptop is running in battery mode and the battery drained completely. In this scenario, when the battery was discharged completely, connecting the AC Adapter will not power on the laptop. Allow the battery to charge before you can power on the laptop successfully.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than glad to help. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth the hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not feel this was worth the hype. It is a sad day when you learn the ASUS Vivobook will have this same processor (or even the HX 370) at 50W TDP, whereas the ASUS Zenbook S 16 has a limit of 28W TDP. This is for proper thermal regulation given the design. Indeed it is a nice laptop, and a feat of engineering in many respects, but the "good-ness" of the 880M isn't able to come alive due to the thermal limits. I would be comfortable to pay $1399 for this same thing but with the 370, at 50W TDP, even if it meant the same 24GB RAM. I decided to return my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ennimalcrzing,
Thank you for sharing your feedback on the ASUS Zenbook S 16 laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support