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Customer Ratings & Reviews

$1,174.19
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Customer reviews

Rating 4.2 out of 5 stars with 480 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 480 reviews
  • Rated 5 out of 5 stars

    Great 16" Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this laptop because it was a bit too large for the desk space available. Wish I had more room, because this laptop was amazing. Beautiful display, light weight, speedy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great looking but plenty of issues.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far have been using this for about 2 months since the begining of my freshman semester for school. this laptop was meant to get me through my entire college journey. So far this laptop has been very buggy and giving me issues left and right. let me express that the pros include what it should, things like extra long baterry life that gets me through my entire school day on one charge pretty much, a beautiful display, and lightweight. The cons tho, The laptop runs very hot without even doinb much other than coding python and web browsing. The laptop will freeze and not respond to anything at all randomly. The laptop screen while beautiful will flicker randomly when im watching a video on canvas that was assigned to me. I know these issues are random and hard to replicate so i have not brought it in but I do plan on it as soon as I can. I am very disapointed in asus as I use them for almost any PC DIY project I have ever done. This is a huge let down and could probably sway me to not buy asus again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel C,

      We sincerely apologize for the overheating and system issues you've faced with the notebook and for the inconvenience caused. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Rated 5 out of 5 stars

    Best work laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop packs more than enough power for all my work. While it might not be able to run AAA Games, it is most suitable for people wanting to do their office work, develop software, or just watch shows on the amazong display. And with the battery life, it is the best work laptop I can have. I used to have an MSI GF65, but it was just to heavy to carry around, and you cannot expect more than 30 mins of battery from any gaming laptop even for working on Word.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast Performance Good Battery Great Screen Good Build Good speakers Cons: Runs hot under medium loads, fans are a bit noisy keyboard and trackpad a bit mushy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A year later, still great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've forever been an Apple user but with graduate school there was a need to migrate to the Microsoft workspace. This laptop made the transition super easy! The interface is easy to use, all of its systems work exceptionally, and it's lightweight which is always a bonus. It even runs my heavy programs and heavy games better than expected. Genuinely no issue, I recommend it to anyone looking to make the switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This computer is Amazing!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer! Its perfect in every way, the screen is so clear and vibrant, the processor is fast and handles everything i do on it, it’s really light weight to carry and move around yet its a very solid build quality. Here is nothing im unhappy with about this computer and i have told all my family and friends if they need a new computer to buy this!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS is Top of the Line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bottom of the line ASUS laptop for 5 years with never a problem. So was more than pleased with the new Zenbook S16. It has a sleek thin design, beautiful clear touchscreen, and awesome features on the touch pad. Plenty of memory and fast response. Plus, it’s light weight. I’m not a gamer and use mostly for small business and newsletters and photoshop work. But it meets all of my needs. Some reviews speak of it getting too hot, but I have not had a problem like that anymore than any other laptop. The battery lasts a strong 8 hours. It was easy to set up even though I was new to Windows 11. I would highly recommend this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, sleek, powerful, good screen, keyboard, and design

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Zenbook not totally Zen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upside: The screen size is a full 16 inches. The processor works great and is very fast in the Windows 11 environment. Hopefully this will allow a Windows 12 upgrade. The salesperson didn't really say. Otherwise, Windows updates were made very quickly. The keyboard returns me to the regular QWERTY keyboard without the extended number keypad on the right, which I've never needed. So far sound is great and the colors are fantastic. Downside: There are very few ports: only one USB 3.x (on the right side) and two USB-C (on the left side), making it necessary to purchase a hub for using external hard drives and printers at the same time, both of which are USB 3.0. Best Buy had only one hub in stock at the store, very limited. I had to go to other retailers for my new peripherals. Also the power cord uses one of the USB-C ports rather than having a stand alone power input (similar to headphone jack) that my previous ASUS laptop utilized. Not a very smart design as far as ports are concerned. The touch pad has a limited sweet spot when right and left clicking, but I prefer using a mouse which is much quicker anyway, thus use of an external port is necessary, but I can use the touch pad when necessary. The screen dims pretty quickly when it is on battery and haven't had a chance to work with the settings on this yet. There isn't a "Home" and "End" key on the keyboard. The page up, down, home and end works to move the cursor up, down, left and right, but to use as true page up, down, home and end you press the Fn (function key) on the bottom left while pressing the appropriate Home/End etc. key on the right. I don't like the position of the power "ON" button on the upper right next to the Delete key. They could have placed this button somewhere else on the keyboard or on the side of the Zenbook like my previous ASUS laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toasty, but ultra portable 16inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While there is no other 16 inch ultraportable with this kind of build and portability, it gets hot very quick. It is the trade off for having a well built 16 inch machine with extreme portability - it is as light as a 14 inch. I do wish its a bit thicker so they stuff an even bigger battery and bigger vapor chamber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice oled laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price! It works better than expected for not having a dedicated gpu and can handle light gaming and CAD work without killing the battery. Good battery life, no overheating issues, and a gorgeous screen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful little powerful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. It is quite powerful for its size. And beautiful as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OG Mac User Says Heck Yes to the Zenbook S 16!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a devoted Apple user for three decades, and this is my first Windows PC. Both my work and school rely on 365 accounts, and the cross-platform issues were constant and exhausting. I decided to set up a Windows/Android-based tech system and was extremely nervous about it, but I did my research and took the plunge with the ZenBook S 16. After two months of use, this PC continues to exceed my expectations. I love the build; for a 16-inch laptop it's remarkably thin and light, and the Ceraluminum material is virtually impervious to fingerprints and smudges. The touch-screen OLED display is stunning, and the Ryzen AI 9 365 processor is quick as lightning and able to handle some pretty heavy multitasking with ease. The battery life is insane. I'm getting upwards of 16 hours of moderate to heavy usage. I read that it has some thermal issues, so I adjusted those settings in the MyAsus app and it hasn't been an issue since. It can be a bit pricey, but it frequently can be found at a discount on sites like Best Buy. Coming from my 14-inch MacBook Pro M3 (which I've relegated to my creative apps and tasks and personal use) I can say that I enjoy using the S 16 just as much if not more. I cannot say enough about how great this laptop is!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Decent computer with Very good screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using it for 2 months, I feel more comfortable to use offer some comments. 1.) The screen is the biggest and only attractive point to me. After using it for 2 months, I can tell that the pixels are small and smooth, refresh rate is smooth. the only down side is that the default color accuracy is off by a little comparing to other. If there is no comparison side to side, it is good. I'd rate it 9 out of 10. 2.) I guess it is because they want to make it so thin, I feel a little flimsy and plastic-... not not in a cheap way. It still have a decent "feel" of above average quality. The 2 minor complaints I have are 1.) The Keyboard doesn't have much "feeling" or feedback when typing. 2.) The backlit is not good enough and color contrast is not good. It is not "thoroughly" lighting the whole key. For example, for the number keys on the top roll. There are "symbol" when we press "shift". Those "symbol" can barely seen under backlit condition. If you don't turn on the backlit, the contrast is low, you will need a little more attention to find them. 3.)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful craftsmanship on this laptop. Fast, responsive, and handles all tasks with ease. It does get warm under heavy usage and I wish there was some more customization options for the keyboard backlight. Otherwise a pretty solid laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A beauty - with one major flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: amazing speakers - best I have ever had in a laptop. Really nice screen - top notch. Nice and thin and light The bad: My laptop had an annoying creaking noise coming from the left hinge area everytime opened and closed. Exchanged it - and the same thing. Also the store model did the exact same thing. While you can usually nab this at 1199 - a creaking noise from the chasis is unnaceptable. I so wanted to love this laptop - returned - and fortunately Best Buy stepped up and allowed me to return even though I was outside of the return policy

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mh555,

      Thank you for sharing your experience with the ASUS UM5606WA laptop. We are pleased to hear that you enjoyed the speakers, display quality, and slim design. We regret, however, that the hinge noise issue affected your overall satisfaction and led you to return the device.

      Your feedback is very valuable and will be provided to our product team for further review, as it helps us identify areas where improvements can be made.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408003491-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best laptop for Seniors!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. It is light weight, fast, excellent display, and, as a senior, very easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portability, and even decent for portable gaming, lasting around 4 hours on silent. I can actually leave the wall plug without worry for the first time on a x86 laptop. It'll last around 10 hours with high brightness use. Amazing screen as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth to buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design, the bright screen and it great capability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portability with performance- love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop is an ASUS TUF Gaming laptop and I work with graphics a lot. But I wanted portability with graphic performance. Love the look and how lightweight it is! Absolutely stunning design and portability. Touchscreen is a definitive plus!

    I would recommend this to a friend