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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 481 reviews

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  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 481 reviews
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim body, like the color, easy to move around with a case for good protection and also with software protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus S16 Oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop is close to perfect, especially considering the price on sale. Battery life is great for regular work use (emails, browsing, etc.) and remains very efficient throughout. Seems to get better over time as well, as it adjusts to work routines. I love the screen, in all it's Oled glory. Only issues I've had up to now has to do with some strange start-ups when waking up the laptop when it would occasionally take a long time to wake up, and also issues with the USB-c thunderbolt port connecting to projector (though that might be related to other issues and not the laptop itself). It can even do some light gaming at 720p or 1080p, with the integrated gpu working wonders! Overall, I don't think anyone can go wrong with this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slightly Disappointed - Maybe not worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: OLED Screen 24GB RAM I actually like the design and finishing on it (Personal preference) Thin Neutral: Trackpad CPU Battery life GPU Cons: Runs very HOT I was excited to try the new AI chips. I was excited for the battery life and performance. But unfortunately battery life was the same as my 4 year old Lenovo that was the same price back then. Performance is fine. Nothing special. The graphics card was the biggest difference between this and my old laptop. 24GB of ram is nice for the price. The screen is nice. The other reviews are right, it runs HOT. Too hot for something that I don't keep on a desk all the time.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Beau,

      Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.

      It is recommended to download and update the BIOS 309 and firmware for system performance optimization. For troubleshoot the overheating issue you're experiencing, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with getting the device repaied.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015064/
      BIOS & Firmware: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA Asus

  • Rated 5 out of 5 stars

    A better Macbook air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is like a current Macbook air but much better in my opinion. Battery life is less, but still getting like 8 hours and much better performance, software selection, upgradability, repairability, price etc etc even the design is hotter. I wanted a lightweight machine that runs most older games, runs cool, silent and this thing delivers. Looks fragile therefore i kept the inner paper box for backpack support until i find some clamshell case. The screen is amazing and the keyboard is one of the best i ever used. I had a few software bugs out of the box and the charger will charge anything but this machine so i am using it with a pd charge battery between the charger and the machine now until i figure out what is wrong. Other than this I'm very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Move over McDonalds.."I'm Lovin it!!"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd been a lifelong Apple Macbook User who moved to Surface Pro's...then doscovered this Zenbook..which..seriously... beats them all.. Graphics...Processor...Memory...connectivity...backlit keyboard...everything! I could'nt be happier and Best Buy ( whrre I had'nt shopped in years...gave me an amazing deal..the staff and management were sooo very helpful and educated on the products.. using the store credit card allowed me a number of rewards and I simply paid the balance in full on first statement! I researched Sooo many comparible computers..this IS by far...the best I found at a price that could'nt be beat! Cheers Aussie ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Overall package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC is a complete blend of Speed, fabulous vibrant display and slimmest laptop in the segment. It is currently the most powerful slim windows laptop available in the market. A perfect competitor to the MacBook Air m4 and MacBook Pro M3

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly incredible machine. Great performance, with far more cores and multicore performance than the zenbooks with lunar lake core ultra processors. Low fan noise, great speakers, amazing build quality. Beautiful screen! 24gb ram a welcome upgrade over 16, as I often find myself using more than 16gb in my standard use cases, but 24gb is more than enough for now. Highly recommended! Some complaints from other reviews seem to have been addressed by BIOS updates from Asus as I have not had the same issues. Oh and.. 10 hours of real world battery life! Amazing. Get it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very premium laptop nearly all around

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To get it out of the way, I only have 2 complaints with this laptop. The first is that the trackpad is a diving board style mechanical click that doesn't really fit in with the premium feel of the rest of the laptop. It's not bad by any means, but once you've used a nice haptic touchpad like the ones on newer Surfaces and Macbooks, all the mechanical ones will feel cheap in comparison. The second is that the keyboard backlight even at its lowest setting is BRIGHT, if they could tone it down a bit with a bios update or something then the keyboard would be so much nicer to use in the dark. Everything else with this laptop is amazing, the thinness of it is unbelievable, the performance is great, even good enough for some light games (at actually playable framerates with decent graphics settings), the oled display is really nice to look at and the super slim bezels make it look even more premium and allow a 16" screen to fit in a resonably sized laptop, and I love the finish on the top lid of the laptop. Ive seen some complaints about it be easy to wear down and when I purchased mine as open box there were a small amount of scuffs near the edges but sinc ei have been using it, I have not seen any new marks appear after sliding it in and out of a sleeve constantly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Laptop for basic day to day work. Great screen, great pad. Often has screen lag issues. Overall great laptop but has issues with bugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zen book S16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Excellent laptop, battery life is long, screen has beautiful colors, nice external design, my wife really liked it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall laptop. It is lightweight and has a great display. I wish there were more USB ports, and the brightness level seems to dip a bit, but is easily changed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super light and a great screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is amazing. Super light and has a Ryzen and loaded ream. Get it on sale.we paid 1000

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen on this laptop is beautiful, it is very lightweight, and can run adobe illustrator and other programs I need it to run. Very happy with it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great mid range laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite numerous lukewarm reviews I am very happy with this laptop. I upgraded it to windows 11 pro and also installed a WD SN7100 2TB SSD. I use it with an expansion dock through which I connect an external 4K Monitor. The only complaint I have is that the ASUS drivers seem a bit dodgy. The monitor sometimes doesn’t receive an HDMI signal after hibernation? Hopefully ASUS will address their deficiencies going forwards. I use a (fairly powerful, slightly noisy) cooling pad to address the heating that folks talk/complain about and it keeps my CPU temperature comfortably in the 50s. Overall I’m very happy with the laptop. Beautiful screen and a decent selection of ports.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Value for money, But…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is full of features and great value for money. Great screen. However, biggest issue with this laptop is heating while charging. It get worse when you are working and charging simultaneously. Asus need to work on cooling systems especially laptops being sold as AI compatible.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Raj S,

      Thank you for sharing your feedback on the ASUS UM5606WA laptop. We're glad to hear you value its features and display quality. We’re sorry, however, to learn about the heating concerns during charging and usage.

      To help manage the temperature, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/ Asus

  • Rated 5 out of 5 stars

    Amazing, Amazing, and Amazing, with 2 Caveats ...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one amazing laptop, but I have some caveats. First, it has crap MediaTek 802.11, and surprisingly, the 802.11b is a little bit weak. I can get reception while laying in my bedroom, but if I cross my legs behind the laptop, that attenuates the signal enough that it will cut out. Second, the laptop is thin and cool MOST of the time, but charging heats up the battery A LOT. I wish there were a "trick charge" option. A lot of people buy this laptop expecting it to be an iGPU/APU gaming powerhouse, but it really is limited to 28/34w of power, so the 370 model is not really faster than the 365 model, and I got the 365 model because I mostly need a glass typewriter with a huge screen. The screen by the way is FANTASTIC (the nicest I have seen in my lifetime, and we have a $1200 Vizio Quantum X TV), and the performance and energy savings of this laptop are AMAZING. What is a problem, though, is bugs in windows 11, and you cannot downgrade to Windows 10 to get a stable OS because nobody is supportings Windows 10 on these AMD 300-series AI processors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Option, Great Equipment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. The only complaint was an screen Failure but the best buy team changed the damaged device without hesitation and the new one its perfectly working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waited until I found an open-box for this beauty!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lovely laptop, actually smaller in person. The screen is fantastic, and illuminates from a very wide angle, but it is a bit reflective. SO happy to find an open box of this, so willing to drive 90 mins up to Erie and glad that I did. Much more powerful that my PC which was no slouch just a few years ago. I haven't really experienced any overheating but I use it on a desk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful, Sleek, and Beautiful Display!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop! The OLED screen is stunning, super fast performance, and the design feels premium. Perfect for work and travel.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Might want to pass on this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is nice and it is light. Wifi has intermittent brownouts, sometimes it completely disconnects which can only be fixed be a hard power off. Touchpad occasionally goes crazy and becomes hypersensitive. Putting it to sleep fixes this. I have had 2 or 3 times where it completely shutoff (while plugged in). It runs hot when watching videos. I wish I had returned it and waited for an Intel Lunar Lake laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear David B,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.

      BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA



      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.


      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus