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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 377 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers recognize the Zenbook S 16's exceptional screen quality, long battery life, and impressive overall performance. Its lightweight design and portability are also frequently praised, making it a convenient option for users on the go. However, some users have noted concerns regarding heat generation and fan noise in certain situations. The ample RAM is another frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 377 reviews
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Might want to pass on this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is nice and it is light. Wifi has intermittent brownouts, sometimes it completely disconnects which can only be fixed be a hard power off. Touchpad occasionally goes crazy and becomes hypersensitive. Putting it to sleep fixes this. I have had 2 or 3 times where it completely shutoff (while plugged in). It runs hot when watching videos. I wish I had returned it and waited for an Intel Lunar Lake laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear David B,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.

      BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA



      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.


      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2407040629-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! This laptop is sleek , light and has a good size screen. Would buy again if needed

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, fast, light. Perfect for college work, light video editing, and even some gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Amazing sceen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great productivity laptop. The screen is amazing and lightweight makes it easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    ASUS Zenbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear beautiful screen with bright; fast processor. Just what I needed for all of my person tasks!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Nice and light

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size. Light weight. Bought a refurbished and so far been happy. Had to figure out how to turn off auto brightness and get rid of copilot ;) my son is IT and gamer and also likes it. Love how long bsttery last. I haven't been able to run it out yet. Sat at 8-10% for san hour surfing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 4 out of 5 stars

    Good work laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger than expected but screen is great and battery has a long life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    The best 16” laptop you can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless youre looking for a gaming laptop, look no further. This thing is fast, has long battery life, and has a great bright and vivid OLED touch display. At 16”, its weight is unbelievable. Just an all around great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen good speakers very fast Small fan gets hot No finger sensor

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it but one drawback.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as it was out of the box I was in love with it. Sleek, thin design and very light. I play a lot of Steam games and it handles them with no issues. The ONLY con to this machine is that it has only ONE USB 3.0 port. But I guess they are going out of style.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Close, but just misses the mark in significant way

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll get the Pros out of the first. PROS: Beautiful 16"/120hz/ 2.8k display (3k with Asus rounding up). One of the nicest OLED panels I've seen on a laptop without the dreaded screen-door effect found on some touch panels. Build Quality: All aluminum chassis that uses a special heat treatment to create a cermic like durable finish on the lid cheekily called Ceraluminum. Sound: Audio quality is top notch after tweaking in the Dolby Atmos app by setting it to Dynamic. This will let DA use the proper EQ for the source material and make for a great listening experience. Keyboard/Trackpad: Low travel chicklet style keyboard makes for a satisfying typing experience. The touchpad is massive offering great gesture recognition as well as some additional functionality (also a CON). (Left edge) Can be used for raising and lowering the volume. (Top Edge) Let's you scroll through videos (Right side) Can adjust screen brightness Battery Life: In normal usage (Youtube/Google Docs/Dozens of tabs open) I was able to get around 12 hours of usage while still having aboit 15% left before throwing it back on the charger. Now lets get to the cons of which there are a few and for some they may be deal breakers. CONS: Display: While a truly stunning and performing it uses PWM (flickering the backlight) at a frequency of 480hz. This helps for smoother motion on the display, but at around 30% brightness is was slightly noticeable. Keep in mind that not everyone is susceptible to seeing flicker and I'm usually not, but for some reason it was apparent. Now seldom lower the backlight that low, but the wife was proofreading a project I'm working on and she lowered it and mentioned it. Trackpad: I simply mention this because the additional gesture features mentioned in the PROS come with CONS as well. In practice their usage can be a little hit or miss with their precision. Their inclusion can cause issues with normal usage if you accidentally brush across the area the backlight or volume may adjust irradicically. [This feature can be switched off in settings and you can simply use the function keys to adjust.] RAM: While the base model with the HX365 Zen 5 chip comes with 24, it is soldered therefore not upgradeable. For near every average consumer this will likely be enough for the foreseeable future, but for creatives it may be an issue down the line. Heat: This is the final and likely most significant if you use it on anything other than a desk. Even during normal useage the keyboard deck can get very warm to the touch and the bottom can get uncomfortable after a short time on your lap. I have troubleshot all these issues and updated every piece of software available to attempt to improve some of the trouble spots. AMD could easily optimize Zen 5 to be more efficient, but Asus's cooling solution may still not be able to handle it with such a thin and light chassis. I was so excited for the new AMD 9 Ai series laptops, but this is more of a reflection on Asus who in the past few years have had an issue with engineering. It may simply be a matter of style over substance and another manufacturer might pull both off.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RealFear,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great So Far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop and noticed some software glitches but then I did all the software updates and all is fine now. I think most of the issues people are having have to do with just making sure you update the software. It takes like an hour to install all of the updates. It seems to be smooth sailing from here on it. I have bought many, many Lenovo laptops in the past and for the most part they have been reliable, except for the minor weak wifi issues, and cheap build quality, so I decided to give Asus a try. The build quality of the Zenbook S16 is very good. I love everything about it. I just hope it lasts a long time. I hear it's hit or miss. I definitely think Asus is on the cutting edge in terms of products on the Windows PC side.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Very pretty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very beautiful and vibrant display and it never gets slow

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great Laptop for Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, very slim, portable, and very nove OLED display. Handles the programs I use frequently with ease, which includes Matlab, Solidworks, programmimg compilers.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new laptop it has so much innovations and AI incorporated, good design and very light

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Best premium basic latop for 2025

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops out in this size and specs. Doesn't get hot and is very efficient. Great screen and really good build quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop, awful service from Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR: I was shipped an "Excellent" open box unit that was essentially a filthy brick. Zero stars for Best Buy for shamelessly shipping me a dirty laptop in an unusable state and passing it off as "Excellent" (defined as working and looking like new), while charging me a premium price over "Good" and "Fair" condition. Hey, BB, this is known as fraud. The three stars are for ASUS, who thankfully included in their BIOS a cloud recovery... albeit a monstrous 14GB download (?!). Why did it come to that? Because WiFi wouldn't work at all during Windows setup... a dead end. After hours making the laptop usable (including a while of scrubbing the dirty smudges throughout the top), I'm mostly pleased with it... So far my main gripe is that the dimmest keyboard backlight level is still too bright for night use. I had to angle the reflective display away from me to keep it from mirroring the backlit keys. Some other cons include the so-so port selection, the lack of a privacy shutter for the webcam, and the lack of a fingerprint reader, which ASUS seams to refuse to include in their laptops. Things I like include the OLED display, materials, aesthetics, light weight, speed, storage & RAM capacity, large trackpad, large keyboard w/o numpad, sound system, overall value, and ASUS' tasteful & useful software/firmware aids.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    One of the best laptops on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase I have no regrets. very good laptop fast the screen is beautiful I recommend it 100%

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    great laptop for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop gets super hot while charging. Other than that its a great laptop for daily use with a stunning display.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Great Gaming/School Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, speed and battery lasts long enough for my needs.

    I would recommend this to a friend
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